IT Services for Staff
New to NAU?
New employee resources
You can request access to certain IT resources as a new hire such as shared drives, phone numbers, and more.
Get tech support
The ITS Service Desk
The ITS Service Desk assists NAU faculty, staff, students, and affiliates with technology-related products and services. You can call the ITS Service Desk at (928) 523-3335, send us an email at ask-its@nau.edu, or visit our Service Portal to submit a request online.
Find what you need
Knowledge Base
You can search our knowledge base for articles, instructions, and resources related to technology products and services at NAU.
Password Change
If you believe your account is compromised, contact us immediately.
More resources
NAU VPN
View instructions to connect to NAU’s Virtual Private Network, or VPN.
Software available to Staff
View software available to faculty through the university.
Remote resources for Faculty and Staff
Information and resources for employees working remotely.
Data storage and file sharing
- File Sharing and Storage: Services available to the NAU community to share files and documents.
- Servers & Hosting: Database, server, and hosting support for centralized applications.
- Cell Phones and Mobile Devices: Resources for mobile devices and cell phones.
Surveys, statistical and research software
- Survey & Statistical Services: Information about SPSS, JMP, REDCap, and other tools.
- Monsoon High Performance Computing
Security
- Information Security Essentials Training
- Security & Antivirus: Security for your computers and information, including SSL certificates.