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Contact Classroom Support

928-523-8818

classroom.support@nau.edu

Request ITS Support

Know the Rules

All NAU employees and students should read and be familiar with the Appropriate Use of IT Resources policy.

University IT policy manual


Wi-Fi Map in Arizona

Interactive Map for access to free Wi-Fi hotspots throughout the state.

Classroom Support at NAU

ITS Classroom Support strives to maximize instructional opportunities within NAU’s teaching and learning environments through the design, implementation, and support of instructional technologies, while guiding the innovative implementation and planning for cutting edge technologies within NAU learning spaces.

President Cheng receiving demo of classroom technology
Classroom Support is dedicated to providing excellent customer service to NAU students, faculty, and staff through a dedicated classroom help line, consistent preventative maintenance practices, and the ongoing upgrades of technologies throughout NAU public spaces.

  • To request assistance or report an outage, please contact Classroom Support at 928-523-8818 or email Classroom.Support@nau.edu.
  • To report a non-urgent issue, visit nau.service-now.com.
  • To make a recommendation about changes to a learning space that could positively impact the NAU community, please contact the Classroom Management Team at Classrooms@nau.edu.

NAUFlex 2020-2021 Accordion Closed

  • ITS Standard and Non-Standard Classrooms will receive simple, yet high-quality webcams and microphones to enable video conferencing, and allow for instruction to be conducted and consumed from any location. Additionally, document cameras will be wired to classroom PCs to allow for traditional whiteboarding practices to be transmitted to remote audiences more effectively, and interactive displays will be installed on all lecterns to enable digital annotation.

    The following outlines equipment that ITS has tested and is prepping for implementation.

    • AVerMedia Live Streamer Cam 313
      • Adds simple hardware to enable audio and video recording/streaming
    • 18” OnStage gooseneck with flange mount and webcam thread adapter
      • Secures webcam to existing lecterns and allows for flexibility of webcam directionality
    • USB Connection for existing Lumens PS752 Document Camera
      • Adds the ability to stream document camera image to remote users
    • ViewSonic TD2455 24” Interactive Display
      • Adds digital annotation capability for in-person and remote learners

 

Information Technology Services
Location
Building 54
Information Technology Services
1301 S. Knoles Drive
Flagstaff, AZ 86011
Mailing Address
PO Box 5100
Flagstaff, AZ 86011
Email
ITS@nau.edu
Phone
928-523-3335
888-520-7215
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