Contact ITS Support
Know the rules
All NAU employees and students should read and be familiar with the Appropriate Use of IT Resources policy.
Additional information
Computer labs
ITS provides high quality computer labs to support NAU’s academic computing needs in a comfortable environment. Information about the Virtual Desk environment can be found on the Remote Services page.
ITS also administers labs utilized for faculty and staff training opportunities. Computers and printers are available in the Cline Library.
Due to COVID-19, we encourage the Lumberjack community to utilize the computer lab in Cline Library. The ITS Computer Lab is still available, but in light of the situation, NAU ITS requires that there are no more than 10 individuals in the lab at once.
Student computer labs
Computer labs are available in several buildings across campus.
Lab locations Accordion Closed
| Building Name | Building Number | Room Number/Location |
|---|---|---|
| Allen | 46 | 127 |
| Calderón Learning Community | 29 | 2nd Floor; Southeast Corner of Building |
| Cowden | 38 | Computer Resource Center; next to Lobby/Office |
| duBois Center | 64 | Basement; Room 44 |
| Gabaldon | 53 | Next to Lobby/Office |
| McConnell | 62 | 4th Floor Resource Center |
| Mountain View | 55 | Next to Lobby/Office |
| LEADS Center | 30 | 104 |
| North Learning Resource Center | 30 | 2nd Floor; near Transfer and Commuter Connections office |
| North Morton | 4 | 1st Floor; Southwest Corner of Building |
| Reilly | 48 | Next to Lobby/Office |
| Sechrist | 42 | 1st Floor; North Side of Building, Through Common Area |
| South Village | 71 | Next to Lobby/Office |
| Tinsley | 44 | 1st Floor; near Southeast Corner of Building |
| Wilson | 45 | 1st Floor; Northeast Hallway of Building |
ITS computer lab
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Policy Tab Open
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Specifications Tab Closed
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Location Tab Closed
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How to request Tab Closed
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Instructor info Tab Closed
Policy Accordion Open
ITS manages the ITS Computer Lab for the training of faculty and staff. While this lab is primarily for our own training purposes, we do allow ITS and other departments to utilize the lab while not in use. Because the lab is located in a security sensitive building, we cannot allow students to use the lab in an academic capacity.
A request to use our labs does not guarantee a lab reservation and we reserve the right to refuse anyone access to our labs.
We do allow food and drinks in our labs; however, we ask to keep all beverages in a container with a lid that prevents spills. We also ask that any other messes be cleaned before you leave.
Specifications Accordion Closed
The ITS Computer Lab specifications are below. If you need additional materials for your training purposes, please contact us by 5:00 pm on the Tuesday the week prior to your lab reservation, and we will try to accommodate your request.
The Lab is equipped with 21 Dell computers: 20 student computers and 1 instructor computer. The machines run Microsoft Windows 8.1. The software provided on each machine is listed below:
- Windows 8.1
- Guest Login Account
- NAU login capability
- Remote Desktop Connection
- Google Chrome
- Mozilla Firefox
- Internet Explorer
- Microsoft Office 2016
- Microsoft Silverlight
- Adobe Acrobat Reader
All of our computers are also equipped with video conferencing abilities, including cameras and microphones. If you plan on conducting a conferencing calls within our lab, please include that with your lab request.
Location Accordion Closed
The ITS Computer Lab is located in Room 106 in the Information Systems building (#54) on an NAU campus map.
Attendees who do not have an NAU Parking Pass can purchase a temporary pass for the Knoles Parking Garage (96A). Day passes can also be purchased at one of the kiosks around campus. The closest lot for these passes is behind the library, off of Riordan Road (P13).
How to request Accordion Closed
The ITS Computer Lab has an Outlook calendar which you can use to view the availability. DO NOT submit your request through Outlook.
Please use the Lab Request Form
Please include the following information:
- The primary contact for this request
- The purpose for scheduling the lab
- The number of seats needed
- The date(s) and time(s)
- Any additional needs
All lab reservations will be scheduled a half hour before the requested start time for the reservation. This time is to ensure the instructor has time to prepare the lab and be there for anyone who shows up early to the reservation. Whoever is responsible for the lab reservation should be present for this half hour period.
If you have any questions during your reserved time in the ITS computer lab, please contact the ITS front desk staff for assistance. If you are going to arrive late or you need to cancel your reservation, please contact the ITS front desk team as soon as possible so that we may adjust our schedules accordingly.
You cannot cancel a lab reservation from your calendar. Only members of the ITS front desk can add, change, or delete reservations. If you need to cancel a reservation, please email us at ITS@nau.edu or call 928-523-2971.
Instructor info Accordion Closed
MyTraining site
If you would like your training to be listed on the MyTraining site and give learners the ability to sign up for your training online, please mention this requirement in the lab request form or email prodev@nau.edu.
If you choose to list your course on the MyTraining site, we ask that you actively manage your session’s attendance via the Instructor Portal. This process includes keeping an up-to-date roster and marking attendance at the conclusion of your training event. Trainees receive a transcript of all attended trainings, so marking attendance is critical to their professional development process.
A member of the LPD team can show you how to access and manage your attendance.
Physical Lab Responsibilities
Prior to the lab reservation, we request that someone associated with the reservation be present for the half hour block before the requested reservation time. During this time, it is your responsibility to prepare the lab for your needs. This preparation time will also be used for assistance in setting up special requests, such as teleconferences.
If you are going to arrive late or you need to cancel your reservation, please contact the ITS front desk as soon as possible so that we may adjust our schedules accordingly.
In order to maintain the cleanliness, security, and functionalities of our labs, we ask that every instructor go through this small checklist before leaving the lab. Failure to do so may result in denial of future lab requests.
- Leave the lab in the same state in which you entered it.
- Make sure all accounts are logged out.
- Turn off the projectors.
- Pick up any trash or other messes that are left behind.
- If you used the whiteboards, please erase them.
- Turn off the lights.
- Shut the doors behind you.