Information Technology Services
Virtual Visit Request info Apply
MENUMENU
  • Services
    • Services for...
      • Students
      • Faculty
      • Staff
      • Affiliates
    • Hardware & Software
      • Computer Purchasing
      • Printing
      • Web Browsers
      • Software for NAU Students
      • Software for NAU Faculty & Staff
    • Communication & Collaboration
      • Email & Calendars
      • NAUgo Mobile App
      • Phones, Mobile, & Voicemail
      • Video Conferencing & Messaging
    • Professional Services
      • Development
      • Project Management
      • Training & Documentation
      • User Experience & Design
      • Web & Mobile Development
    • General Services
      • A-Z Index
      • Service Catalog
      • Service Management
    • Infrastructure & Networking
      • File Sharing & Storage
      • Remote Services
      • Servers & Hosting
      • Wi-Fi & Networking
    • Academic & Research Technology Services
      • Blackboard Learn
      • Classroom Support
      • Computer Labs
      • Survey & Statistical Services
  • Security
    • Information Security
    • Phishing
    • Two-Step Verification
    • Antivirus
  • Get Help
    • Search Knowledge Articles
    • Submit a Ticket
    • View My Tickets
    • Contact Information & Hours
  • About
    • About Us
    • Contact Information & Hours
    • Directory
    • News
    • ITS Employee Forms
    • ITS Communications
    • ITS Meeting Spaces
    • Organizational Structure
    • About our CIO
  • IN
  • ITS
  • Software at NAU

Contact Software Support

ITS Service Desk:  928-523-3335 General Software inquiries: software@nau.edu
 
Request ITS Support

Know the rules

All NAU employees and students should read and be familiar with the Appropriate Use of IT Resources policy. Information Technology Policy Manual

Additional software information

  • Civitas
  • Disability Software
  • Microsoft Software Center
  • Salesforce
  • Statistical software

Wi-Fi Map in Arizona

Interactive Map for access to free Wi-Fi hotspots throughout the state.

Software for NAU Faculty & Staff

ITS offers support for software throughout the university to help students, faculty, and staff to accomplish the best results in their individual goals. We can guide you through a purchase, provide support to certain software, and offer software for you to use. If you are an NAU student, visit our Software for NAU Students page.

Each NAU-owned machine comes with a set of software applications, provided by the University. There are additional software available for download, remote access, or discounted purchase.

Please note: Two-Step Verification will be necessary to log into Microsoft 365 and CAS (NAU’s central authentication system) for NAU faculty, staff and student employees. To enroll go to id.nau.edu/Two-Step

Software Services:

Available Software List
Software Downloads

Cline Library Software

Adobe Creative Cloud
Remote Services at NAU

Lab & Classroom Software

Udemy
Microsoft 365  

Qualtrics

Windows
  macOS
Web Subscriptions

Software Support

Contact the ITS Service Desk at 928-523-3335, submit a ServiceNow ticket, or email software@nau.edu if you need support with software.

Support Offered by NAU Accordion Closed

ITS applies automatic updates to operating systems and specific software for University-owned devices. Software Support varies depending on your affiliation with NAU, but general support is provided for Microsoft, Adobe, and SQL.

ITS Classroom Support offers support in software installation in classrooms and labs. Contact classroom.support@nau.edu or submit a ticket to Classroom Support to install software or receive classroom or lab support.

ITS recommends updating software as often as possible. Certain software such as Firefox, Java, or even Microsoft Office should not be updated for business use cases. If you are uncertain if you fall into one of these use cases, please contact the ITS Service Desk at 928-523-3335.


Purchasing Software

Purchasing Software is for Faculty and Staff only

Purchasing software at NAU will lead you through the ITS Checklist. This process is vital to acquiring software, as it allows you to facilitate the best price, as well as helping the university to run smoothly and responsibly.

Considering a purchase? View the ITS Checklist page for more information, or fill out the ITS Checklist Form.

You can also check in with an on-going Checklist or purchase.

Software Licensing Accordion Closed

Benefits:

  • Provide a centralized location for information on current or new software license programs on campus
  • Achieve the best possible pricing and licensing options
  • Ensure compliance of the software license contracts and processes

NAU Software Licensing provides public domain, volume, and site-licensed software. We strive to provide software pricing at a discount and to distribute software to subscribers as easily and conveniently as possible.

Beyond this, NAU is seeking to create a culture of respect for the intellectual and creative effort of authors and publishers. Because of this, we prefer all purchases and acquisitions to pass through NAU’s Information Technology Services to facilitate an atmosphere of accountability.


 

Information Technology Services
Location
Building 54
Information Technology Services
1301 S. Knoles Drive
Flagstaff, AZ 86011
Mailing Address
PO Box 5100
Flagstaff, AZ 86011
Email
ITS@nau.edu
Phone
928-523-3335
888-520-7215
Social Media
Visit us on Twitter Facebook Instagram Youtube