Information Technology Services
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Contact ITS

Email:
ask-its​@nau.edu
Call:
(928) 523-3335

Request IT Support

Know the Rules

All NAU employees and students should read and be familiar with the Appropriate Use of IT Resources.
Information Technology Policy Manual

Request Cleanup Assistance

Think your NAU-owned computer may be affected? Explore the Virus, malware, and spyware assistance Knowledge Base article.

Wi-Fi Map in Arizona

Interactive Map for access to free Wi-Fi hotspots throughout the state.
     

Antivirus at NAU

Protecting your computer

As a member of the NAU community, you take part in managing and maintaining the security and privacy of information for the university and for yourself. NAU ITS provides products, services, and learning resources to help you keep your computer and your information secure.


Students

NAU does not currently provide any licensed antivirus products for students.

To learn about available options for antivirus for student systems, please refer to the Antivirus Options for Students Knowledge Base article.


Faculty and Staff

NAU provides Microsoft Endpoint Protection, also known as Windows Defender, for NAU-owned machines.


Additional Information

Antivirus for Home Machines Accordion Closed

NAU does not currently provide any licensed antivirus products for home use. To learn more about available options for antivirus for home use from experts in the field, please refer to this page.

Virus & Malware Cleanup Accordion Closed

Computer viruses can replicate themselves and infect computers on a network. Some are destructive, others go unnoticed.

“Malware” includes computer viruses, computer worms, Trojan horses, spyware, dishonest adware and other malicious and unwanted software that can have any number of adverse affects on your computing experience.

Signs your Computer is Affected Accordion Closed

  • The computer is running slowly
  • Unexpected messages or error messages
  • Programs starting or stopping automatically
  • Internet browser ( I.E., Firefox, and Google Chrome) behavior is unreliable
  • Complaints from others about email messages you didn’t send
Information Technology Services
Location
Building 54
Information Technology Services
1301 S. Knoles Drive
Flagstaff, AZ 86011
Mailing Address
PO Box 5100
Flagstaff, AZ 86011
Email
ask-its@nau.edu
Phone
928-523-3335
888-520-7215
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