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All NAU employees and students should read and be familiar with the Appropriate Use of IT Resources policy. Information Technology Policy Manual
Two-Step Verification at NAU
Two-Step Verification, (also known as multi-factor authentication) is an extra layer of security to help protect your NAU account from unauthorized access. When logging in to any of NAU’s supported systems with your NAU User ID and password, you will be asked for a secondary confirmation. This secondary form of authentication could be a push notification automatically sent to your phone, a code displayed on a physical fob device or mobile app, a securely-stored backup code or a bypass code generated by the ITS Service Desk.
Frequently Asked Questions
Why do we need Two-Step Verification? Accordion Closed
Two-Step Verification helps improve the security of NAU’s most important data by providing an additional layer of authentication to payroll, student and financial data, and other critical information at the university. By having a secondary form of authentication, you can protect your account from unauthorized access if your password is ever compromised. Attackers attempt to get your password in many ways including guessing, phishing, and smishing attacks. They also look for reused passwords from other sites that may have been exposed in a security event. By having Two-Step Verification enabled for your account, if your password is ever exposed, access to your account and NAU data will be prevented.
Where can I request a FOB? Accordion Closed
View our Two-Step Verification article for more details.
- Fobs are perfect for those who:
- May not have access to a mobile phone
- Looking for an alternative authentication method
What Services Require Two-Step Verification? Accordion Closed
- Digital JacksCard – Required
- NAU VPN – Required
- CAS – Required for NAU Employees
- iris.nau.edu (OWA) – Required
- apps.nau.edu – Required
- Microsoft 365 – Required
Tips for Success Accordion Closed
- Remember Me: If you select the ‘Remember me for 7 days’ check box on the two-step verification page, your browser will allow you to access that NAU service without being prompted for two-step verification during that 7-day timeframe.
- No smartphone: ITS has two-step keychain fobs, a small, battery-powered device that can generate access codes for the verification. Please visit this article for information about how to request one.
- Bypass code: In the event that you forget your phone or two-step fob, call the ITS Service Desk to request a bypass code. This code is valid for 24 hours and will allow you to access NAU services.
- Offline access: The Duo mobile application is able to generate access codes even when your phone does not have access to WiFi or data connection. This is useful for locations with poor signal or when traveling internationally.
- Backup codes: If you have lost, damaged or broken your phone or two-step fob, backup codes can allow you to access to NAU services when needed. These one-time-use backup codes should be kept in a safe place so you have access to them when needed.
Find more information about Two-Step Verification online. For assistance, contact the ITS Service Desk at (928) 523-3335.