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Information Technology Policy Manual
Two-Step Verification
Beginning Tuesday, May 4, NAU will enforce stronger security for all Microsoft and Office 365 users. Two-Step Verification is quick and simple and can be used on most smartwatches, including the Apple Watch. It is important to note that after enrolling in Two-Step Verification, you will be required to utilize Two-Step Verification for all supported NAU services, including Bb Learn, Zoom, CAS, Louie, and more.
Two-Step Verification, also known as Multi-factor Authentication, is an extra layer of security to help protect your NAU account from unauthorized access. When logging in to any of NAU’s supported systems with your NAU User ID and password, you will be asked for a secondary confirmation. This secondary form of authentication could be a push notification to your phone or a bypass, fob, backup or mobile app code and provides an additional level of verification when logging into NAU systems.
Why Two-Step Verification?
Two-Step Verification helps improve the security of NAU’s most important data by providing an additional layer of authentication to payroll, student and financial data, and other critical information at the university. By having a secondary form of authentication, you can protect your account from unauthorized access if your password is ever compromised. Attackers attempt to get your password in many ways including guessing, phishing, and smishing attacks. They also look for reused passwords from other sites that may have been exposed in a security event. By having Two-Step Verification enabled for your account, if your password is ever exposed, access to your account and NAU data will be prevented.
- Enroll in Two-Step Verification
- Need help with Two-Step Verification?
- Need a Two-Step Fob?
- For those who:
- May not have access to a mobile phone
- Looking for an alternative authentication method
- For those who:
Current Applications and software that offer Two-Step Verification Accordion Closed
- NAU VPN – Required
- CAS – Required for NAU Employees
- iris.nau.edu (OWA) – Required
- apps.nau.edu – Required
- Microsoft 365 – Required
Tips for Success Accordion Closed
- Remember Me: If you select the ‘Remember me for 7 days’ check box on the two-step verification page, your browser will allow you to access that NAU service without being prompted for two-step verification during that 7-day timeframe.
- No smartphone: ITS has two-step keychain fobs, a small, battery-powered device that can generate access codes for the verification. Contact the ITS Service Desk at (928) 523-3335 to request one.
- Bypass code: In the event that you forget your phone or two-step fob, call the ITS Service Desk to request a bypass code. This code is valid for 24 hours and will allow you to access NAU services.
- Offline access: The Duo mobile application is able to generate access codes even when your phone does not have access to WiFi or data connection. This is useful for locations with poor signal or when traveling internationally.
- Backup codes: If you have lost, damaged or broken your phone or two-step fob, backup codes can allow you to access to NAU services when needed. These one-time-use backup codes should be kept in a safe place so you have access to them when needed.
Find more information about Two-Step Verification online. For assistance, contact the ITS Service Desk at (928) 523-3335.