Two-Step Verification
Information Technology Services is excited to bring Two-Step Verification to NAU. This important service helps ensure the security of our payroll, student data, financial aid, and other critical information.
In higher education, sensitive data is stored online or requires a login to access. As phishing attacks become more sophisticated, safeguarding data becomes more challenging. A well-timed phishing attack could mean the loss of a paycheck among other serious consequences.
How it works
Two-Step Verification is added to the normal login process as an important layer of security. Most Two-Step Verification processes work by sending a text message to your phone with a unique code that must be entered to log in or you must approve a login on your mobile device.
Many email providers, social networks, and banking institutions utilize Two-Step Verification methods. NAU uses Duo Two-Step Verification.
How to get started
Enabling Two-Step Verification. at NAU is quick and simple. You will need to have your mobile device handy to download the Duo application and sync it with the online tool.
- Go to id.nau.edu and click Enable Two-Step Verification.
- Follow the on-screen prompts.
- Download the Duo app from your device’s app store and sync the app with your account.
Two-Step Verification FAQs
Have questions about Two-Step Verification? Click a related question below to learn more about the service.
What if I don’t have my phone with me? Accordion Closed
The Solution Center can provide you a unique 24-hour validation code that can be entered into the verification section of the login page in lieu of a Duo notification on your mobile device.
For assistance please call 928-523-3335.
What if I don’t want to download the application on my phone? Accordion Closed
If you don’t want to download the application to your device, or if your device isn’t supported, you can obtain an ITS approved Two-Step fob from ITS. These fobs are small enough to fit on your keychain and will create a six-digit code you can enter when you need to provide Two-Step Verification.
Will the app work if I’m not connected to wifi? Accordion Closed
Yes. The app uses cellular data to send and receive the push notifications. Additionally, if no connection is available, the Duo application can generate a temporary six-digit code that can be entered during your login.
Will the app use data? Accordion Closed
The app uses very little data to send and receive push notifications. In fact, if you were to use the app 500 times in one month (which would likely never happen) you would still only use 1MB of data.
Will I have to use Two-Step when I log into any NAU login pages? Accordion Closed
Two-Step verification can apply to all NAU webpages that utilize the CAS single-sign on page, including but not limited to: my.nau.edu, louie.nau.edu, and bblearn.nau.edu. You will only need to authenticate your login with Two-Step verification once every seven days for each browser, on each computer that you use.
Will the student employees be required to use Two-Step? Accordion Closed
If student employees access the types of data that require staff to use Two-Step, then those student employees will also be required to use Two-Step.
Contact ITS
Know the rules
All NAU employees and students should read and be familiar with the Appropriate Use of IT Resources.
Information Technology Policy Manual
Additional information
Visit id.nau.edu to get started
View the Two-Step Knowledge Base article.