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Contact IT Service Management

Email:
ITSM​@nau.edu
Call:
928-523-3335
Request ITS Support

Know the rules

All NAU employees and students should read and be familiar with the Appropriate Use of IT Resources policy. University IT policy manual

Additional information

  • Green PC
  • Remote desktop services
  • NAU Remote Apps

Wi-Fi Map in Arizona

Interactive Map for access to free Wi-Fi hotspots throughout the state.  

IT Service Management at NAU

The IT service offerings at NAU defined below are aligned with current ITIL foundations. This structure helps align our core mission to provide innovative technology applications that advance teaching, learning, discovery, performance on a foundation of excellent service to everyone in the Lumberjack community.


Incident management

Incidents can include reported failures or degradation of services. The Incident Management process is the ability to respond to an incident and restore the level of service as quickly as possible.

Problem management

Problem management

A problem is the unknown cause of one or more incidents. The Problem Management process manages the lifecycle of all problems.

Change management

Change management

The Change Management process manages any change made to the production environment from inception to completion, minimizing risk and disruption to services.

Knowledge management

Knowledge management

Knowledge Management provides efficiency by reducing the need to rediscover knowledge. The process manages data and information, ensuring it is available, reliable, re-usable, and secure.

Request management

Request management

Request fulfillment is the process to manage all types of requests made by end users. Requests may include such things as answering questions, arranging for equipment relocation, and supplies, etc.

ITSM & ITIL training opportunities

Training

Free courses are available through Lynda.com. Search “ITSM” and “ITIL” for the current offerings.

Information Technology Services
Location
Building 54
Information Technology Services
1301 S. Knoles Drive
Flagstaff, AZ 86011
Mailing Address
PO Box 5100
Flagstaff, AZ 86011
Email
ITS@nau.edu
Phone
928-523-3335
888-520-7215
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