ITS manages central computer purchasing for all standardized PC and Macintosh hardware.
- Current computer details, announcements and other resources can be found on the Computer Purchasing SharePoint site.
- All computer purchases must comply with the computer purchasing policy.
- Computer orders are placed with vendors by ITS on a weekly, bi-weekly or monthly basis depending on contract or quantity requirements to meet cost savings objectives.
- When you are ready to begin the process, please submit a ServiceNow request to Computer Purchasing.
Fiscal year end
All orders for the current fiscal year must be submitted and approved by the end of the first week in June. Any order placed or approved after that will be billed in the new fiscal year.
Know the rules
All NAU employees and students should read and be familiar with the Appropriate Use of IT Resources.
Standard configurations Tab Open
Exception requests Tab Closed
Process Tab Closed
Benefits Tab Closed
FAQs Tab Closed
Standard configurations Accordion Open
NAU standard configurations are researched, reviewed, tested and approved by the Computer Hardware Committee.
- NAU Organizational Needs
- Enterprise Software Requirements
- College and Department Feedback
- System Reporting
- Repair Incidents
- Purchase History
- Computer hardware chosen for use at NAU should be a part of a vendor’s business class line
- Chosen configurations must be capable of running a current version of a fully featured Windows or Macintosh operating system
- Industry Trends and Research
- Industry trends and research will be considered where it is fiscally, functionally and technically supportable within NAU’s current environment
Exception requests Accordion Closed
We acknowledge that it is impossible to meet all of NAU’s organizational needs with just a handful of computer configurations but we believe the current standard configurations meet 90% of the university needs. In order to meet this goal, everyone must take objective assessment of their computing requirements and make an effort to find a fit within the standard configurations. Standard configurations will not remain static but will be reviewed and adjusted according to the technical needs of NAU and vendor changes.
If a current standard configuration doesn’t meet a technical need, please submit an Exception Request through a ServiceNow ticket. An Exception Request may be submitted to expedite a system purchase if necessary. All Exception Requests will be handled on a case-by-case basis. Unique support conditions require approval from the submitting college or department’s leadership. More information about Exception Request can be found in the computer purchasing policy.
Process Accordion Closed
- Colleges and Departments submit orders through the computer purchasing site during the ordering period.
- Computer Purchasing processes the orders as they are received.
- OS selection, replacement information, and inventory data are verified
- Financial “speedchart” information is obtained
- Authorization requests are sent to an appropriate authorized signer(s)
- Based on the current authorized signers listed PeopleSoft for IDT journals
- Orders must be approved by an authorized signer(s) before they are placed with the appropriate vendor
- Orders are combined and placed with the respective vendors within the first business week following the ordering period.
- “Speedcharts” are charged after fiscal authorization
- Vendors ship the orders to approved locations
- AZ K12 Center
- North Valley
- Phoenix Bio-Medical Campus
- Vendor orders are unboxed, tagged and imaged before delivery.
- Delivery is arranged with the contact for the order.
Benefits Accordion Closed
- Centralized computer purchasing allows NAU to receive deeper discounts on bulk purchases
- Service for standardized systems is more efficient and decreases total cost of ownership
- Colleges and departments no longer need to complete Purchase Orders
- Property tagging and most system imaging is done before delivery
FAQs Accordion Closed
Why are we unable to purchase custom configurations?
Standardization makes it easier for IT staff to support hardware to provide efficient and effective service. It is not cost effective for ITS to set up, maintain, repair and support computers hardware from multiple vendors in a timely manner.
Purchases can be bundled allowing NAU to receive deeper discounts.
If computing needs cannot be accommodated by the approved Standard Configurations or purchasing process, an exception request must be submitted through an NAU ServiceNow ticket. Unique support conditions require approval from the submitting college or department’s leadership.
How long does it take to receive orders?
It will depend based on our ordering schedule.
When an order is submitted it will be combined with other NAU orders and submitted to the vendors based on the ordering schedule. Once ITS receives the order it will be tagged and imaged before being delivered to you. On average, once the order is submitted to the vendor it can take two to three weeks for shipping and processing.
When and how will I be billed?
The speedchart will be billed via a PeopleSoft Service Center Journal (IST) once fiscal approval from the department has been received.