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Contact ITS

Email:
ask-its​@nau.edu
Call:
(928) 523-3335

Request ITS Support

Know the Rules

All NAU employees and students should read and be familiar with the Appropriate Use of IT Resources policy.
University IT policy manual

Training videos

Zoom
Blackboard Collaborate Ultra

Quick reference guides

Join a Zoom meeting
Create a Zoom meeting
Zoom meeting settings
Zoom meeting security

Wi-Fi Map in Arizona

Interactive Map for access to free Wi-Fi hotspots throughout the state.

Video conferencing tools at NAU


The collaborative tools available at NAU make it possible to work with students, faculty, and staff from anywhere. Instant messaging also provides a quick way to get answers and brainstorm with colleagues when you’re not in the same space.

When using video conferencing tools, it is important to test your equipment prior to your meeting time to ensure everything is working properly. Don’t forget to familiarize yourself with the tool itself as well as the meeting space. Please view our training videos or quick reference guides on the video conferencing tools.


Blackboard Collaborate Accordion Closed

Blackboard Collaborate is built into every Blackboard Learn course, and is the recommended videoconferencing tool for courses and virtual office hours. You can share your screen and applications, use a whiteboard, display your webcam and even break your students into breakout groups.

  • Overview & links to other articles
  • How-to videos (NAU)
  • How-to videos (vendor)
  • Closed Captioning
  • Group discussions
  • Help for Moderators
  • Help for Participants

Zoom Accordion Closed

Note: NAU requires all Zoom meetings to have a passcode enabled.

Zoom is an additional web conferencing tool that provides screen sharing, video conferencing, and related online conferencing functionality. This tool is fully functional on all platforms and is available to all members of the NAU community free of charge.

  • All current NAU students, faculty, and staff have access to a Licensed Zoom account

When Zoom updates are available, apply the update right away. These updates add new functionality and often fix security vulnerabilities.

Request Zoom Webinar Reservation

Request a Zoom Webinar if you plan on having a large event (up to 500 participants). NAU ITS offers Zoom Webinar reservations to Faculty and Staff for these events.


Launch NAU Zoom

Popular articles and guides

  • Getting started on Mac or Windows
  • Starting the Zoom desktop app
  • Using the Zoom web app
  • Zoom at NAU KB article
  • Zoom Outlook plugin KB article
  • Zoom meeting security
  • Securing Zoom KB article

Account options

Licensed

  • All current NAU faculty and staff have Licensed accounts
  • Supports Single Sign On
  • Unlimited time for meetings
  • Webinar functionality is NOT available
  • Recording to NAU’s “Zoom Cloud” IS available
  • Supports up to 300 participants

HIPAA-Compliant

  • A licensed account that is approved for HIPAA Compliance
  • Submit a ServiceNow request to acquire
  • Encryption for 3rd party endpoints (H323/SIP) enabled
  • Cloud recording is disabled
  • Encrypted chat enabled

Microsoft Teams Accordion Closed

As a part of NAU’s license with Microsoft 365, all students, faculty, and staff can utilize this fast-growing, multi-purpose collaboration and communication tool for free. Microsoft Teams provides several methods for scheduling, hosting, and participating in online meetings.

Go to Microsoft Teams


Join the Teams user community

Popular articles and guides

  • Teams meetings overview
  • Teams guests at NAU
  • Teams documentation

Training videos

  • Teams intro videos
  • Udemy: “Up and running with Microsoft Teams”

Video conferencing rooms

Each year, ITS helps improve the technology in conference and meeting spaces around campus to allow for video conferencing. Many rooms are already equipped with conference phones. For information about the video conferencing rooms available, please refer to the Video Conferencing Knowledge Base article.


Information Technology Services
Location
Building 54
Information Technology Services
1301 S. Knoles Drive
Flagstaff, AZ 86011
Mailing Address
PO Box 5100
Flagstaff, AZ 86011
Email
ITS@nau.edu
Phone
928-523-3335
888-520-7215
Social Media
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