Information Technology Services
Virtual Visit Request info Apply
MENUMENU
  • Services
    • Services for...
      • Students
      • Faculty
      • Staff
      • Affiliates
    • Hardware & Software
      • Computer Purchasing
      • Printing
      • Web Browsers
      • Software for NAU Students
      • Software for NAU Faculty & Staff
    • Communication & Collaboration
      • Email & Calendars
      • NAUgo Mobile App
      • Phones, Mobile, & Voicemail
      • Video Conferencing & Messaging
    • Professional Services
      • Development
      • Project Management
      • Training & Documentation
      • User Experience & Design
      • Web & Mobile Development
    • General Services
      • A-Z Index
      • Service Catalog
      • Service Management
    • Infrastructure & Networking
      • File Sharing & Storage
      • Remote Services
      • Servers & Hosting
      • Wi-Fi & Networking
    • Academic & Research Technology Services
      • Blackboard Learn
      • Classroom Support
      • Computer Labs
      • Survey & Statistical Services
  • Security
    • Information Security
    • Phishing
    • Two-Step Verification
    • Antivirus
  • Get Help
    • Search Knowledge Articles
    • Submit a Ticket
    • View My Tickets
    • Contact Information & Hours
  • About
    • About Us
    • Contact Information & Hours
    • Directory
    • ITS Employee Forms
    • ITS Communications
    • ITS Meeting Spaces
    • News
    • Organizational Structure
    • About our CIO
  • IN
  • ITS
  • Wi-Fi at NAU­

Contact ITS Support

928-523-3335

Students:
ask-stc@nau.edu

Faculty and staff:
ITS@nau.edu


Share your Wi-Fi experience with us!

ITS is actively working to improve the wireless network across campus, and we welcome feedback from students, faculty, and staff. Click the button below to share your feedback with us.

NAU Wireless Feedback

Need more help connecting? Please contact ITS Support.


Know the rules

All NAU employees and students should read and be familiar with the Appropriate Use of IT Resources policy.

University IT policy manual


Additional information

  • Green PC
  • Remote desktop services
  • NAU Remote Apps

Wi-Fi at NAU

Most NAU Flagstaff campus buildings and statewide locations have wireless network access provided by ITS. We are constantly working to provide wireless access by increasing the number of access points and improving connectivity while moving between buildings.

With classes transitioning to online, NAU ITS also provides WiFi access via our statewide locations and many domestic and international communities. Check out EduRoam below. 

NAU

The NAU network is a secure network available to faculty, staff, and students with an NAU userID and Password.

Connecting to NAU

NAU Guest

The NAU Guest network is available to all NAU guests and provides basic access to Internet resources only.

Connecting to NAU Guest

Gaming and Media Devices

NAU Guest should also be used for devices that cannot connect to NAU Wi-Fi, which includes many media and gaming devices.

Connecting to Gaming and Media Devices

 

 


Wireless across campus

Recent Improvements Accordion Closed

  • Student Union –As part of the overall renovation in the Union, all wireless access points have been upgraded (to provide better capacity and 802.11ac wireless) and new ones added for better wireless coverage. (March 2018)
  • Adel Mathematics– All wireless access points in this building have been upgraded to provide better overall capacity and 802.11ac wireless. (February 2018)
  • McKay Village– Additional wireless access points will be added to resident rooms to provide better capacity and wireless coverage. (August 2018)
  • Pine Ridge Village– Additional wireless access points will be added to resident rooms to provide better capacity and wireless coverage. (August 2018)
  • Reilly Hall– Additional wireless access points will be added to resident rooms to provide better capacity and wireless coverage. (August 2018)

Upcoming Improvements Accordion Closed

  • Prochnow Auditorium– All wireless access points will be upgraded to provide better capacity and 802.11ac wireless. (March 2019)

EduRoam

EduRoam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community.  EduRoam allows students, researchers, and staff from participating institutions to obtain Internet connectivity across campus and when visiting other participating institutions by simply opening their laptop.

Please remember when traveling, if you experience issues connecting to EduRoam, contact your institutional help desk. For assistance, call 928-523-3335 or 888-520-7215

When will EduRoam be available to use? Accordion Closed

EduRoam is available to all locations that have the NAU Wireless networks. Users have the ability to login and begin utilizing EduRoam at any time.

How will I connect to EduRoam? Accordion Closed

  • For Students and Student Employees without an Exchange account, login using your NAU school email in the format of “abc123@nau.edu” in the Username field. In the Password field, insert your NAU Password.
  • For Student Employees with an Exchange account, login using your Student Employee email in the format of “abc123@iris.nau.edu” in the Username field. In the Password field, insert your NAU Password.
  • For Employees (Faculty, Staff, Affiliate, and etc), login using your primary work email usually in the format of “first.last@nau.edu” in the Username field. In the Password field, insert your NAU Password.

To learn more about connecting to the EduRoam network, choose from any of the platforms below.

Windows

  • Windows 10
  • Windows 8
  • Windows 7

Mac OS X

  • macOS Sierra 10.12
  • Mac OS X 10.11
  • Mac OS X 10.10

Mobile Devices

  • Android
  • iOS (iPhone, iPad, iPod)

Where is EduRoam available? Accordion Closed

Learn more about where EduRoam is available by viewing the EduRoam locations site.

For specific locations in Arizona, view this EduRoam map.

Network Acceptable Use Policy for EduRoam Accordion Closed

  1. When using the EduRoam service, you shall always comply with local laws that regulate the use of the service.
  2. You shall not use the EduRoam service for any unlawful purpose and not (attempt to) breach or circumvent any administrative or security controls.
  3. You shall respect intellectual property and confidentiality agreements.
  4. You shall protect your access credentials (e.g. private keys or passwords).
  5. Use of the EduRoam service is at your own risk. There is no guarantee that the service will be available at any time or that it will suit any purpose.
  6. Logged information is used for administrative, operational, accounting, monitoring and security purposes only.  The logged information may be disclosed under lawful order to law enforcement or other entities.
  7. The access-granting bodies and Resource Providers are entitled to regulate, suspend or terminate your access, within their domain of authority, and you shall immediately comply with their instructions.
  8. You are liable for the consequences of you violating any of these conditions of use.
Information Technology Services
Location
Building 54
Information Technology Services
1301 S. Knoles Drive
Flagstaff, AZ 86011
Mailing Address
PO Box 5100
Flagstaff, AZ 86011
Email
ITS@nau.edu
Phone
928-523-3335
888-520-7215
Social Media
Visit us on Twitter Facebook Instagram