NAU Information Technology Services
ask-its@nau.edu • (928) 523-3335
NAU Information Technology Services (NAU ITS) is the university’s official technology department. ITS provides technology services, products, and support for the Lumberjack community.
ITS Service Desk
NAU Technology Support
For technology support, contact the ITS Service Desk. The Service Desk provides technology support for all members of the Lumberjack community, with extended hours during the academic year.
News & Updates
Updated hours for the ITS Service Desk
The ITS Service Desk is updating operating hours to better reflect the needs of the NAU community. You can view the updated hours on the ITS Service Desk webpage.
News & Updates
Security updates to NAU computers
Beginning this semester, NAU computers in labs and classrooms on campus will require authorization through Duo to complete the login process to better protect user data.
Information Security
Be aware of phishing scams
When receiving emails, calls, and texts—be aware of malicious entities attempting to gain access to university data. You can learn more on spotting the signs of phishing scams on our Email Phishing Webpage.
Received a suspicious email?
You can report emails directly within Outlook, or by forwarding a suspicious email to phishing@nau.edu.
Search for a product or service in our Knowledge Base
View services by affiliation
More ways to interact
ServiceNow Service Portal
You can submit a support request, or “ticket” online through our ServiceNow service portal, as well as report outages, purchase a computer or endpoint device, and more.
LOUIE Chatbot
Use our on-screen chatbot for real-time assistance with NAU technologies and services. You can interact with the chatbot on this page, or on any other ITS page. For more information about the LOUIE Chatbot, visit our Chatbot Webpage.
Student Technology Center (STC)
A branch of the ITS Service Desk, the Student Technology Center is an in-person service point located on the first floor of Cline Library and is available for the NAU community to get in-person technology support.
NAUgo
The official mobile app of NAU—made for students, by students.
Learn more and download NAUgo ›