NAU Information Technology Services
ask-its@nau.edu • (928) 523-3335
NAU Information Technology Services (NAU ITS) is the university’s official technology department. ITS provides technology services, products, and support for the Lumberjack community.
ITS Service Desk
NAU Technology Support
For technology support, contact the ITS Service Desk. The Service Desk provides technology support for all members of the Lumberjack community, with extended hours during the academic year.
Recent News and Updates
2026 – 2027 • Notice
NAU to retire Google Workspace for Education by Fall 2027
Over the course of 2026 and 2027, NAU will be retiring Google Workspace services at the university and migrating student email and file storage to Microsoft 365.
August 17, 2026 • News Release
What to know about the retirement of Google at NAU
Information about the upcoming retirement of Google Workspace and the transition to Microsoft 365 in 2026 and 2027.
August 13, 2026 • Story
How ITS is testing the gaming experience on the NAU Networks
We’re working to better understand and optimize how our users experience media on our networks.
Information Security
Learn more about information security at NAU ›
Be aware of phishing scams
When receiving emails, calls, and texts—be aware of malicious entities attempting to gain access to university data. You can learn more on spotting the signs of phishing scams on our Email Phishing Webpage.
Received a suspicious email?
You can report emails directly within Outlook, or by forwarding a suspicious email to phishing@nau.edu.
Information Security Awareness Training
All NAU employees and affiliated partners with access to sensitive information are required to take the Information Security Awareness training to learn how to protect university and student data.
More ways to interact
ServiceNow Service Portal
You can submit a support request, or “ticket” online through our ServiceNow service portal, as well as report outages, purchase a computer or endpoint device, and more.
Student Technology Center (STC)
The Student Technology Center is an in-person service point located on the first floor of Cline Library and is available for NAU students to receive in-person technology support.
ITS Service Point
The ITS Service Point is an in-person support center located in ITS’ Building 54 across from the front desk. The ITS Service Point provides technology support for NAU faculty and staff.