Information Technology Services
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Call us at: 928-523-3335 ask-its@nau.edu Directory Additional Contact Info
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NAU Information Technology Services

ask-its@nau.edu  •  (928) 523-3335

NAU Information Technology Services (NAU ITS) is the university’s official technology department. ITS provides technology services, products, and support for the Lumberjack community.


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ITS Service Desk

NAU Technology Support

For technology support, contact the ITS Service Desk. The Service Desk provides technology support for all members of the Lumberjack community, with extended hours during the academic year.


Contact the ITS Service Desk ›

News & Updates
Updated hours for the ITS Service Desk

The ITS Service Desk is updating operating hours to better reflect the needs of the NAU community. You can view the updated hours on the ITS Service Desk webpage.

View hours ›

News & Updates
Security updates to NAU computers

Beginning this semester, NAU computers in labs and classrooms on campus will require authorization through Duo to complete the login process to better protect user data.

Read more ›

Information Security

Be aware of phishing scams

When receiving emails, calls, and texts—be aware of malicious entities attempting to gain access to university data. You can learn more on spotting the signs of phishing scams on our Email Phishing Webpage.


Received a suspicious email?

You can report emails directly within Outlook, or by forwarding a suspicious email to phishing@nau.edu.

Learn more ›

Search for a product or service in our Knowledge Base

View services by affiliation

  • IT Services for Students ›
  • IT Services for Faculty ›
  • IT Services for Staff ›

More ways to interact



ServiceNow Service Portal

You can submit a support request, or “ticket” online through our ServiceNow service portal, as well as report outages, purchase a computer or endpoint device, and more.

ITS Service Portal ›


LOUIE Chatbot

Use our on-screen chatbot for real-time assistance with NAU technologies and services. You can interact with the chatbot on this page, or on any other ITS page. For more information about the LOUIE Chatbot, visit our Chatbot Webpage.


Student Technology Center (STC)

A branch of the ITS Service Desk, the Student Technology Center is an in-person service point located on the first floor of Cline Library and is available for the NAU community to get in-person technology support.



NAUgo

The official mobile app of NAU—made for students, by students.

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Learn more and download NAUgo ›

 

Information Technology Services
Location
Building 54
Information Technology Services
1301 S. Knoles Drive
Flagstaff, AZ 86011
Mailing Address
PO Box 5100
Flagstaff, AZ 86011
Email
ask-its@nau.edu
Phone
928-523-3335
888-520-7215
Social Media
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