Contact ITS Support
Know the rules
All NAU employees and students should read and be familiar with the Appropriate Use of IT Resources.
Information Technology Policy Manual
Additional information
Search the ITS Service Catalog
Services for students
Services for faculty
Services for staff
Services for affiliates
Services
A B C D E F G H I J K L M N O P Q R S T U V W
A
Active Directory
Active Directory provides security across the domain for all faculty, staff, and students.
Adobe Software
NAU ITS offers support for various Adobe products and participates in institutional purchases of Adobe software with educational discounts and assists with software purchases for personal and home use.
Affiliates
Services provided to affiliates.
Antivirus Software
Learn about antivirus at NAU, and how NAU ITS provides products, services, and learning resources to help you keep your computer and your information secure.
Apple OS
Learn about how NAU supports Macs around the campus.
Authentication & Authorization
View current authentication services in place at NAU for single sign-on, two-step verification, cloud-based, and local applications.
Auth-Test Temporary Password Management
The Auth-Test temporary password tool provides temporary access to the CAS test environment for testing purposes.
B
Backup Options for Faculty & Staff
Documents and files backup options for Faculty & Staff.
Backup Options for Students
Students most common options for school documents and file backups.
Blackboard Learn
Blackboard Learn is NAU’s online Learning Management System, the destination for NAU’s online classes and online resources for in-person classes.
Bonsai
Learn more about the Bonsai Home Drive for Faculty and Staff.
Business Objects
Enterprise Reporting provides institutional information to the NAU community via a secured reporting environment accessing the NAU Data Warehouse.
C
Calendars
Calendars and calendaring options at NAU.
Cell phone and mobile device apps to meet specific mobile needs around campus.
Cell Phones & Mobile Devices
NAU resources available to cell phones and mobile devices.
Class Rosters
Download your class roster as a web page, or have it emailed to your iris account.
Classlists
Classlists is an automatically generated list provided to Faculty for mailing content to their students.
Collaboration Tools
ITS has solutions for your collaboration needs.
Computer Encryption
Learn about Computer Encryption for the Windows operating systems within the NAU Environment.
Computer Labs
Information about computer labs managed by ITS. Links to location information, hours of operation, and lab-installed software.
Computer Purchases at Discount for Personal Use
This page outlines programs that NAU Faculty, Staff, and Students can use to purchase computers at educationally discounted pricing.
Consulting
Consulting services offered by ITS
Course Evaluations
Students have the opportunity to evaluate their course’s instructor.
D
Dana – File Storage and Web Hosting
NAU provides students with the Dana server which can be used as file storage or website hosting.
Database Support
Database consulting support for centralized applications
Directory Maintainer
Directory Services stores and displays directory information for people and departments at NAU.
Distribution lists
Options for sending email to a predefined group of recipients.
E
EBusiness
EBusiness enables departments to accept online payments via credit card or electronic check.
Email
Information and resources for Email at NAU.
Enrollment for Education Solutions – MS Campus Agreement
The Microsoft Enrollment for Education Solutions (EES), formerly known as the Microsoft Campus Agreement, is an annual, comprehensive licensing program specifically created to address the unique needs of higher education institutions.
Environmental Monitors
Server status and environmental monitors for the facilities in ITS can be accessed remotely.
NAU’s Electronic PeopleSoft Administrative Security System that allows for paperless administrative security requests and revocation.
Exchange
Exchange is the primary email system for employees of the university.
F
Faculty Evaluations
Students have the opportunity to evaluate their course’s instructor.
Faculty2Student Outreach
Stay in touch with your students and connect them with appropriate resources.
FERPA Online Training
The FERPA Online Training Application provides a way for faculty and staff to become familiar with their and students rights and responsibilities under FERPA.
File Sharing and Storage
These are the services available to the NAU community to or share files and documents.
Financial Reports
Looking for data? We’ve got data!
G
Gmail at NAU
NAU Gmail is the official email system for Students.
Google Calendar at NAU
Information about Google Calendar at NAU.
Google Drive at NAU
Google Drive is a lightweight suite of applications that provides you with the ability to create text documents, spreadsheets, presentations, and more, all through your web browser.
Google Groups at NAU
Collaborate more easily with Google Groups.
Google Services at NAU
G Suite for Education is the official University email system for students and gives you access to many exciting features that facilitate your educational experience at Northern Arizona University. Faculty and Staff are also welcome to use all of Google’s exciting collaboration tools to enhance the experience of their students.
Google Sites at NAU
Google Sites is a web hosting program for you to create a personalized and individual web page.
Grade Performance Status (GPS)
The Grade Performance System (GPS) system has been replaced by the Faculty2Student Outreach tool.
GreenPC Thin Client
Thin Clients that connect to GreenPC.nau.edu to provide environmentally friendly windows desktops with access to Microsoft Office, the Internet, and various other applications.
H
Help Desks
Need help with your computer? Can’t login or get connected? The Student Technology Center and the Service Desk are here to help.
Home Drive for Faculty and Staff – Bonsai
ITS offers centralized home drives to individuals with NAU domain accounts including all faculty, staff and student employees with SW accounts.
Home Drive for Students – Dana
ITS offers centralized home drives to students for file and document storage.
I
InCommon Certificate Service
NAU is now participating in the InCommon Certificate Service, which will entitle campus staff to unlimited SSL, personal signing, encryption, and code signing PKI certificates.
Information Security Program
The Northern Arizona University Information Security Program serves as the core of the University’s information security activities.
Instant Messaging (IM)
Instant Messaging, also known as IM, is a form of real-time direct text-based communication
Instructional Design
Information about LPD’s service, Instructional Design
International Travel – Recommendations and Procedures
NAU ITS International Travel recommendations and procedures.
iPads at NAU
A brief guide for understanding the use of an iPad at NAU.
ITS Training Lab
ITS Training Lab on the Flagstaff Mountain Campus.
J
Jamf
Jamf is used to help manage computer software and hardware
JMP Statistical Software
JMP software is an interactive data visualization and statistical analysis tool.
K
KeyServer
Learn about KeyServer, the client-server solution for auditing, managing, and sharing software licenses used by departments within the University.
L
Listserv – Email Lists
Listserv is a bulk email tool that can send thousands of individual emails to predefined groups of people.
LOUIE/PeopleSoft
PeopleSoft (also known as “LOUIE”) is NAU’s student and employee information management system. ITS provides technical support for the PeopleSoft system.
A reference sheet for the variety of LOUIE Security types available.
M
Mac OS X
Learn about how NAU supports Macs around the campus.
MATLAB and MathWorks at NAU
Analysis and design software for NAU students, faculty, and staff.
Microsoft Software
Learn about Microsoft Software for the NAU Community. From Office for Campus and Home Use, to purchasing Microsoft software for your department.
Microsoft Windows
Windows Operating System Support
Mobile App
If you have an Apple iOS device or an Android smartphone or tablet, the official Northern Arizona University mobile application is available for free download.
Mobile Devices
ITS supports a variety of services for mobile devices including: Android, iOS, and Windows Phone.
Mobile Phone Allowance
Mobile phone allowance information on the HR site (under Cell Phone Allowance)
MyNAU
MyNAU is the place where all of your NAU services are located. Access your NAU email, view your class schedule, and much more.
N
NAUgo (NAU mobile app)
NAU’s one-stop mobile app for staying connected and up-to-date.
NAUShares
Learn more about the NAUShares Network Drive for departments and organizations. A safe and secure way to share data between you and your colleagues.
Network Drives
Learn about network drives within the NAU Environment. Network drives can be mapped to be accessed locally on machines.
O
Online Class Rosters
Class Rosters are available to instructors of record for any given section. Rosters can be accessed via web page, email message or RTF file.
Online Learning
Learning topics include: TIPS, FERPA training, Blackboard Learn, TechTime
Oracle Client Software Installation
The Oracle Client Software is available for install from an ITS shared file server.
P
Passwords
Those attending or affiliated with NAU receive an NAU ID and a password to access online resources and applications.
PeopleSoft
PeopleSoft (also known as “LOUIE”) is NAU’s student and employee information management system. ITS provides technical support for the PeopleSoft system.
Phone Resources
Find resources and support information for NAU’s telephone system.
Printing on the NAU Campus
Printing on the Flagstaff campus.
Purchasing Computers
Information about making institutional purchases of computers, software, printers, and accessories at educational discount pricing.
Q
Qualtrics
Qualtrics is the preferred survey tool for the university. The license is not available for use outside of university purposes.
R
Remote Desktop Services
Learn how to utilize the Remote Desktop client for both Windows and Mac within the NAU environment.
Reporting
Enterprise Reporting provides institutional information to the NAU community via a secured reporting environment accessing the NAU Data Warehouse.
S
SAS Statistical Software
SAS is a full featured statistical and data mining tool.
Salesforce
Salesforce is a customer relationship management tool used by several groups at NAU to better manage the potential and current students.
Scorer
SCORER is the computerized test-grading system available to the NAU academic community through Information Technology Services.
The Student Employee Account Management (SEAM) application.
Security & Antivirus
Security for your computers and information, including SSL certificates.
Server Hosting
ITS provides general purpose web and database servers to support departmental applications and web pages.
Service Now
Service Now is NAU’s service request system.
SharePoint
Learn about utilizing SharePoint as a collaboration and data sharing tool. Learn how to complete some of the most common functions of SharePoint.
Skype for Business
Learn about conferences and meetings at NAU.
Software
Learn about the details of Software support at NAU.
SPSS/PASW Statistical Software
SPSS/PASW is a computer program used for survey authoring, data mining, text analytics, statistical analysis, and collaboration and deployment.
SQL Databases for Students
ITS provides SQL services and support for students via a MySQL server.
Statistical Software Licensing and Data Collection
ITS supports three statistical programs at NAU: SPSS, SAS, and JMP.
Student Employee Accounts
ITS provides a way for student employees to access Faculty / Staff resources (computers, shared drives, shared email accounts, etc.).
Student Reports
Looking for data? We’ve got data!
Surveys at NAU
Please view information on Qualtrics, the new survey tool used at NAU.
T
Tech support for faculty & staff
Faculty and Staff can call the ITS Service Desk at 928-523-3335 for technical issues and support or statewide toll-free at 888-520-7215.
Tech Support for Students – Student Technology Center
The Student Technology Center (STC) provides 24/7 technical phone support as well as in-person support. Call 928-523-9294 for assistance or statewide toll-free at 888-520-7215.
Telephone Online Bills
View departmental telephone bills
Training
Training is provided on ITS supported software.
Two-Step Verification
Two-Step Verification is an important service that helps ensure the security of our payroll, student data, financial aid, and other critical information.
U
Unix Web Hosting
NAU Information Technology Services support several UNIX servers. These servers provide UNIX web hosting for NAU faculty, staff and students
V
Virtual Desk
The NAU Virtual Lab (vlab) provides remote access to the student computer lab environment, the Microsoft Office suite, ArcGIS software and other software.
VPN
NAU’s VPN service allows users to securely connect to the Northern Arizona University network.
W
Web Browsers at NAU
Learn about web browser support at NAU.
Web Hosting
This page lists the website hosting options available through ITS for personal and departmental use.
Wi-Fi at NAU
Wireless network access is available in most buildings on the Mountain campus. Find out how to get connected and which buildings have access.
Windows
Windows Operating System Support
Windows Web Hosting
NAU Information Technology Services support several Windows platform web servers. These servers provide web hosting for NAU faculty, staff and students.