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Contact ITS Support

928-523-3335 Students: ask-stc@nau.edu General ITS inquiries: ITS@nau.edu
Request ITS Support

Know the rules

All NAU employees and students should read and be familiar with the Appropriate Use of IT Resources policy. University IT policy manual

Additional Information

  • SEAM tool
  • SEAM Guide
  • Printable SEAM Guide
  • Full Exchange student accounts

For other needs or if you are unsure if your student needs one of these accounts, please contact the Service Desk to discuss available options.

Wi-Fi Map in Arizona

Interactive Map for access to free Wi-Fi hotspots throughout the state.

Student employee accounts overview

ITS provides a way for student employees to access Faculty/Staff resources (computers, shared drives, shared email accounts, etc.) by giving a student one of our three types of student employee accounts. The requirements of the student’s job determine the type of account a student needs. These accounts are not automatically issued and must be requested for a specific need because not every student employee needs one for his or her position. If a student receives a student employee account, it is to be used for the purpose of the student’s employment with NAU only.

Important Information for Supervisors and Student Employees:

  • The student employee is expected to use this account during their employment with NAU for work related purposes. The student should not use this account for any student related activities.
  • The student employee account expires annually or can be expired at any time by a supervisor.
  • When the account is created the student is required to update his or her password at /password to access their new student employee account.
  • These accounts help departments assign, maintain, and terminate access to resources like computers, shared drives, shared email accounts, etc. with little to no impact to the student’s educational accounts.
  • They expire yearly to help prevent improper access to resources for old student employees.
  • These account are not a replacement but an additional account to accompany their normal student accounts.

Student employee account comparison

There are three main types of accounts available to student employees.

  • NAU Domain
  • NAU Domain + Skype
  • NAU Domain + Skype + Limited Exchange

The charts below lists the main differences of each account:

Student needs…NAU DomainNAU Domain + LyncNAU Domain + Lync + Limited ExchangeNotes:
access to the NAU DomainYesYesYesNAU Active Directory Account
access to NAUSharesYesYesYes 
a Faculty/Staff Home DriveYesYesYes"Bonsai Drive"
access to Green PC     YesYesYes 
access to a shared/departmental email account for emailing and calendaringYesYesYes 
to use an individual exchange calendarNoNoYes 
to have email correspondence with non NAU Exchange users     NoNoNoITS recommends using a shared email account for correspondence to non NAU Exchange email addresses.
to set appointments, manage, view, edit or delegate another NAU Exchange users calendar     NoNoYes 
to delegate another NAU Exchange users accountNoNoYes 
to use LyncNoYesYesNAU's instant messaging service
NAU DomainNAU Domain + Lync NAU Domain + Lync + Limited Exchange
Active Directory user account in the NAU DomainActive Directory user account in the NAU Domain Active Directory user account in the NAU Domain
A Faculty/Staff Home Drive (Bonsai)A Faculty/Staff Home Drive (Bonsai)A Faculty/Staff Home Drive (Bonsai)
 A Microsoft Lync NAU address and accountA limited NAU Exchange email account (cannot receive emails from Non NAU Exchange users)
  An individual NAU Exchange calendar
  A Microsoft Lync NAU address and account
  • NAU Domain + Skype +  Limited Exchange Specific Tab Open

  • NAU Domain Only Tab Closed

  • NAU Domain + Skype Tab Closed

  • NAU Domain + Skype + Limited Exchange Tab Closed

NAU Domain + Skype +  Limited Exchange Specific Accordion Open

  • This account is not meant to be used for email communications outside of NAU’s Exchange environment.
  • They expire yearly to help prevent improper access to resources for old student employees
    • Students who are required to send emails out for the job should use a shared mailbox.
    • Students will not have or be given a first.last@nau.edu email alias
  • The student will appear in the NAU Exchange global address list in the form of “SW – First Last” for internal communication and Exchange permissions.

NAU Domain Only Accordion Closed

  • The student will use this account to log onto office computers using NAU\[student’s UID].
  • Student employees with NAU domain accounts will have the Home Drive (Bonsai) mapped automatically when they log in. Home Drive file space should only be used to store work related files.

NAU Domain + Skype Accordion Closed

  • The student will use this account to log onto office computers using NAU\[student’s UID].
  • Student employees with NAU domain accounts will have the Home Drive (Bonsai) mapped automatically when they log in. Home Drive file space should only be used to store work related files.
  • Access to Microsoft Skype communications.

NAU Domain + Skype + Limited Exchange Accordion Closed

  • The student will use this account to log onto office computers using NAU\[student’s UID].
  • Student employees with NAU domain accounts will have the Home Drive (Bonsai) mapped automatically when they log in. Home Drive file space should only be used to store work related files.
  • Access to Microsoft Skype communications.
  • This account is published in the NAU Exchange global address list so it is possible for student related emails to be directed to this account by other NAU Exchange users.
  • The student must check the email in their Limited Exchange account regularly for class related email. The student is responsible for forwarding any non-work related email that they wish to keep to their NAU student gmail account.

Account Expiration

Student Accounts and policies will expire at midnight May 31st. Supervisors will need to contact the Service Desk at 928-523-3335 or submit a service ticket to renew their student’s IRIS account.

Note for NAU Domain + Skype + Limited Exchange accounts:

  • A notification will be sent to the NAU Exchange account on May 1st.
  • All email in the account is deleted 6 months after the account expires.

Requesting An Account

To request one of the student employee accounts the supervisor must contact the Service Desk at 928-523-3335.

Information Technology Services
Location
Building 54
Information Technology Services
1301 S. Knoles Drive
Flagstaff, AZ 86011
Mailing Address
PO Box 5100
Flagstaff, AZ 86011
Email
ITS@nau.edu
Phone
928-523-3335
888-520-7215
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