Background
Text messaging is an additional method of communication that Northern Arizona University (NAU) may utilize to reach out to the University community. For the purposes of this document, mass text messages are defined as texts sent to a predetermined group of persons with whom the sender is not in direct, personal contact on a regular basis. Text messaging may also be utilized for a targeted message to an individual student that is time-sensitive in nature.
Guiding Principles
- Preserve texting as an additional channel for important student-related communications as outlined in the Categories of Messages section. NAU will keep texts to a minimum to ensure that students remain in the texting program and do not opt-out because of overuse.
- All mobile information the subscriber shares will remain confidential and will only be used by NAU representatives to assist the subscriber. NAU does not share phone numbers with external sources. Other offices, departments or organizations at NAU may collect and use information in forms different than described herein, and as such, the subscriber should review the Website Privacy Policy of NAU at nau.edu/privacy, and the policies of any other electronic services or website of NAU that they may use.
Scope
All mass text messages originating from any University office, or from any authorized University employee acting in his/her professional capacity, are included in this procedure. Message frequency may vary.
Categories of Messages
Texting is reserved for information that is considered critical and/or time-sensitive. The following are the categories of mass text messages permitted under this policy:
- Text messaging used to provide information on upcoming events and announcements, notifying students of important academic dates and relevant student activities.
Text messages will not be used for:
- Repeat reminders of text messages already circulated
- Personal matters (e.g. items for sale)
- Solicitation
- The sole means of communicating an essential message or announcement. The text message will be supplemented by some other means of communication (e.g. electronic, paper notice) to ensure all students receive the information.
Opt-In/Opt-Out Feature
NAU Safe Alert Accordion Open
- You may opt-in or opt-out of receiving texts at any time.
- Subscribing to this service is not required and is used only for matters that NAU deems helpful and pertinent to student success.
- All users may opt out or unsubscribe from receiving text messages from NAU at any time by texting STOP to 67787 or 36850. If you elect to opt out, you will no longer receive text messages from NAU unless you re-subscribe to such services.
- learn more about NAU Safe Alert
Salesforce Mogli Accordion Closed
Subscribing to SMS is not required. SMS will not be the sole method of communicating an essential message.
Northern Arizona University (NAU) may utilize SMS for matters that NAU deems helpful and pertinent to student success, like providing information on relevant student support services, announcements of events, and reminders of important academic dates.
- You can stop SMS service at any time. Just text “STOP” to the number.
- After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from that number.
- If you want to receive SMS messages from that number again, you can either text “START” to the number or just sign up again, and we will start sending SMS messages to you again.
- If you are experiencing issues with the messaging program you can text “HELP” to the number, email us at ask-stc@nau.edu, or call us at 1-888-520-7215.
- As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies.
NAU Help
Text HELP for help. For more info email ask-stc@nau.edu or call 1-888-520-7215. Message frequency may vary. Msg & Data Rates May Apply.
If you have any questions regarding privacy, please read our privacy policy at nau.edu/privacy.
Costs
All costs associated with receiving a text message are the responsibility of the individual receiving the message. Receiving mobile text messages from Northern Arizona University is completely free of charge. However, message and data rates may apply from the wireless carrier. Supported carriers include: AT&T, Sprint, T-Mobile*, Verizon Wireless, Cricket, U.S. Cellular, Virgin Mobile USA, AWCC, Boost, Carolina West Wireless, Cellcom, Cincinnati Bell, ClearSky (GetLisa), C-Spire (Cellular South), Google Voice, Interop, nTelos, and Metro PCS.
* T-Mobile is not liable for delayed or undelivered messages