News & Updates • April 28, 2026
Updates to Two-Step Verification at NAU
NAU is rolling out changes to the Two-Step Verification process to better protect Lumberjacks.
What’s happening
As part of the university’s ongoing commitment to protect the community and maintain compliant technology standards, ITS will be updating parts of the Two-Step Verification process beginning on May 13, 2026. These changes are designed to better protect Lumberjacks from compromised accounts and unsafe sign-ins.
Warning notifications when your browser, operating system, or mobile device is outdated
If your phone, computer, or web browser is behind on software updates, you may receive a warning during sign-in letting you know that your device or browser should be updated in order to reduce the risk of compromise. This includes any personal devices that access university IT resources.
Some older operating systems will no longer be authorized for authentication
Devices running operating systems that are no longer supported or no longer receive security updates may be barred from signing in until updated to a supported and secure version.
Higher-risk sign-ins will require stronger verification
When a higher-risk sign-in is detected, such as a login pattern that does not look normal or impossible travel occurring on your account, additional verification may be required before access is granted.
YubiKeys and other supported security keys will require a PIN
If you use a YubiKey or another compatible security key, you will need to enter its PIN in addition to touching the device.
Tampered mobile devices will no longer be authorized as an authentication device
Authentication will be blocked from phones or devices that have been modified in ways that reduce built-in security protections. This includes devices that have been rooted, jailbroken, or placed into other non-standard configurations that may interfere with regular manufacturer security updates.
Devices used for authentication must have a screen lock enabled
To help prevent unauthorized access, devices used for authentication must have a screen lock enabled.
Steps to take before May 13th, 2026
Before these updates take effect, take a few minutes to complete the following tasks.
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Update your phones, tablets, and computers
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Update your web browsers
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Make sure your devices have a screen lock enabled
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Confirm that any physical security key you use has a PIN set
If you need help updating your device, or have trouble signing in after May 13th, contact the ITS Service Desk.
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