Enterprise Business Analysts

What is Product Coordination?

At NAU, there are several applications (vendor products and custom developed applications) that are “shared” across several divisions.  The EBA team will provide product coordination services for these applications including:

• Coordinating all product stakeholders to review and discuss the application
• Identification of new features/requirements
• Discussion around product deficiencies
• Maintenance planning
• Project support for cross-divisional application updates/upgrades

What products will the EBAs be coordinating?

The list of products eligible for EBA coordination includes applications such as:

• Advisor Assignment
• Appointments.nau.edu
• Directory
• JacksPath
• PeopleSoft Campus Solutions
• Program Application
• PPM module in ServiceNow
• Salesforce – general information and request
  • Salesforce
  • SF Marketing Cloud
• Transfer Pathways

This is not an exhaustive list of applications, so if you have questions about a specific application, please reach out to your divisional support EBA.

What business process services are available?

The Enterprise Business Analysts are available to help with cross divisional projects or areas that don’t have a divisional business analyst team with the following:

• Map out existing business processes through workshop facilitation
• Review business process(es) for opportunities to streamline and improve the process
• Determine if a process may be automated through the application of technology

How are EBAs allocated?

Enterprise Business Analysts are allocated to areas that have no BA support or cross-divisional projects based on an evolving set of criteria developed in conjunction with BA team Directors/Managers across NAU.  This criteria includes:

1. Three or more division’s resources are needed on the project team
2. Multiple divisions must be consulted for input on the project
3. No single division has clear “ownership” of the project  (Please note – this does not refer to ownership of the product being implemented)
4. Significant business analysis work is required on the project from across multiple divisions
5. Area has no divisional support area

How are EBA projects identified and prioritized?

Strategic projects can come from a variety of sources including:

• Requests from our Data Trustees or other senior leadership
• Observations from analysis work identifying the need for a new system, process, or procedure
• External regulatory/legislative requirements

All of these “demands” are placed into a backlog and reviewed regularly with the Data Trustees for discussion and prioritization.  Once a demand is prioritized for work in an upcoming quarter, the EBA team presents to SPRRC.  During the SPRRC process, requests for additional divisional resources will be made asking managers to confirm or reject (as with all projects) each request.  Resource conflicts will escalate following existing practices.

Trainings

• SQLCourse – Free SQL training utility to learn basic and advanced skillsets
• NAU EBA Business Analyst Basic – Udemy Learning Path
• NAU EBA Business Analyst Intermediate – Udemy Learning Path
• NAU EBA Power BI – Udemy Learning Path
• NAU EBA Microsoft Excel – Udemy Learning Path on Microsoft Excel
• NAU EBA Microsoft Fabric – Udemy Learning Path – data lake etc.
• NAU EBA Salesforce Basic – Introduction to Salesforce for new users
• NAU EBA Salesforce Advanced – Salesforce Administration training with api information.
• Query Manager Training Basic
  • You must have NAU_CS Query Read Write security role prior to the course
  • Session 1 Recording:  12/5/2024
  • Session 2 Recording:  12/10/2024

Links

Marketing

• NAU Marketing – NAU Marketing logos and branding tips
• NAU Institutional Color Palette – The official colors for Northern Arizona University are Pantone® 282 NAU True Blue and Pantone® 3514 NAU Gold. True Blue is our signature color and should appear as the dominant color in all university communications.

Microsoft Tools

• Bookings – Flexibility and customization options to fit a variety of scheduling needs across departments, individuals, and types of appointments.
• Fabric – End-to-end analytics and data platform designed for enterprises that require a unified solution and built on a foundation of Software as a Service (SaaS).
• Outlook 365 – manage your university email
• One Drive – Keep your files, photos, and videos automatically backed up and available on all your devices.
• Stream – Record, share, and watch videos seamlessly across Microsoft 365 to enhance collaboration at work.
• Teams – Cloud-based collaboration app that allows users to communicate, share files, and meet in real-time.
  • Teams Quick Tips – coming soon!

Other Links

• Listserv – commands
  • Listserv knowledge article 
• NAU Oracle installation instructions
• PeopleBooks – Oracle
• SQL Developer quick tips
• SQL Server Management Studio

Utilities

• Notepad++ – source code editor and Notepad replacement that supports several languages.  Also has several plug-ins available for data analysis
• SQLFormat.org – Free SQL formatting utilities that helps with formatting your SQL that is more advanced then the delivered Oracle or SSMS SQL delivered tool
• PoorSql.com – Free SQL formatting utilities that helps with formatting your SQL that is more advanced then the delivered Oracle or SSMS SQL delivered tool
• Privnote – utility to share secure notes