End-users can run any of the software that is licensed for their department or area. When a KeyServer program is launched, a license is “checked-out” from the KeyServer. Then, when the application is closed the license is “checked-in” back to the KeyServer. This ensures that departments and areas within the University are never using more copies of an application than they are legally licensed to be using.

• Windows – The KeyServer client software for Windows is installed and updated automatically on NAU domain joined Windows workstations via Active Directory Group Policy.
• Mac OS X – The client software for Macintosh computers needs to be manually installed. Please contact the ITS Service Desk at 928-523-3335 or submit a ServiceNow ticket for assistance with this.

Departments and areas within the University are responsible for their own auditing of software, and must keep local proof of purchase for all software that is purchased. When new software is acquired that is a purchased program that needs to be reported, please contact the ITS Service Desk at 928-523-3335 or submit a ServiceNow ticket with the following information:

• The Vendor (e.g. Adobe, Dell, SHI) proof of purchase.
• The number of licenses purchased.
• The exact product name.
• The specific edition .
• The version number.
• The software platform (Win/Mac/Both)
• Any Product ID, or Activation Code required to identify that specific license and run that software.

If the KeyServer software is not working as intended, assistance is needed with set up, or there is inquiry about what information should be provided to ITS, please contact the ITS Service Desk at 928-523-3335 or submit a ServiceNow ticket.