As the custodian of general use technology, ITS is responsible for maximizing the impact of technology for the NAU community. As classroom technology is upgraded and replaced, ITS may accrue computer inventory with usable life that can be recycled for other uses throughout the university.
This document outlines the three-phase process for computer redistribution, from inventory intake through redeployment.
Phase 1 – Inventory Intake
Classroom and lab computers are replaced on a maximum five year cycle. When ITS Classroom Support (CS) completes a computer upgrade, they will also complete preparations for computers entering the Redistribution Program.
1. CS will delete all DNS and Active Directory entries for each computer.
2. CS will identify computers eligible for redistribution (no hardware failures and less than six years old).
3. CS will surplus non-eligible computers, and physically store eligible computers.
4. CS will change ServiceNow inventory status for eligible computers to “ITS Redistribution”.
Phase 2 – Approval
As computer needs arise throughout the NAU community, Deans and AVPs will email requests to the Chief Information Officer (CIO). The CIO will work with the Classroom Support Team Lead to determine if the redistribution inventory can handle the request.
1. Email request from Dean/AVP to CIO, including specific recipients, locations, and what equipment is being replaced.
2. CIO to work with CS Team Lead to determine if request can be accommodated.
3. CS Team Lead will open a ServiceNow request with Desktop Support to carry out approved request.
Phase 3 – Redistribution
Once approval has been secured and a request is opened in ServiceNow, Desktop Support (DS) will coordinate with recipients, and prepare computers for redistribution.
1. DS will identify specific needs with each recipient (platform, specifications, etc).
2. DS will identify the best equipment match in the ITS Redistribution inventory within ServiceNow.
3. DS will notify CS of computers needed, and CS will transition computers to DS.
4. DS will update inventory information in ServiceNow, and remove the ITS Redistribution status.
5. DS will create DNS and AD entries, image the computer, and deploy to the recipient.
Notes
Computers that are redistributed by ITS carry the same warranty and support policies that apply to all other machines on campus. NAU computer hardware is supported up to five years from the computers original order date.
Older computers are supported on a best-try effort subject to software compatibility and available parts.