NAU Information Technology Services
ask-its@nau.edu • (928) 523-3335
NAU Information Technology Services (NAU ITS) is the university’s official technology department. ITS provides technology services, products, and support for the Lumberjack community.
ITS Service Desk
NAU Technology Support
For technology support, contact the ITS Service Desk. The Service Desk provides technology support for all members of the Lumberjack community, with extended hours during the academic year.
Newsroom
Recent News and Updates
May 20, 2026
NAU to retire Zoom as a university collaboration platform
NAU will be retiring the Zoom platform for university use on June 30th in support of technical and financial sustainability initiatives.
May 7, 2026
Notice regarding the May 7th Canvas incident
Information about the security incident at Instructure, the company that develops and hosts the Canvas application.
Information Security
Be aware of phishing scams
When receiving emails, calls, and texts—be aware of malicious entities attempting to gain access to university data. You can learn more on spotting the signs of phishing scams on our Email Phishing Webpage.
Received a suspicious email?
You can report emails directly within Outlook, or by forwarding a suspicious email to phishing@nau.edu.
More ways to interact
ServiceNow Service Portal
You can submit a support request, or “ticket” online through our ServiceNow service portal, as well as report outages, purchase a computer or endpoint device, and more.
Student Technology Center (STC)
The Student Technology Center is an in-person service point located on the first floor of Cline Library and is available for NAU students to receive in-person technology support.
ITS Service Point
The ITS Service Point is an in-person support center located in ITS’ Building 54 across from the front desk. The ITS Service Point provides technology support for NAU faculty and staff.