Current Degradation – Microsoft Exchange
Users are reporting issues with Microsoft Outlook
ITS is monitoring reports of users worldwide experiencing issues with Microsoft Outlook. Users may experience slow loading times or an inability to connect. Microsoft has reported that its technical teams are aware of the issue and are working on a resolution.
This issue may also be impacting related services such as Microsoft 365 applications, SharePoint, and Microsoft Teams.
NAU Information Technology Services
ask-its@nau.edu • (928) 523-3335
NAU Information Technology Services (NAU ITS) is the university’s official technology department. ITS provides technology services, products, and support for the Lumberjack community.
ITS Service Desk
NAU Technology Support
For technology support, contact the ITS Service Desk. The Service Desk provides technology support for all members of the Lumberjack community, with extended hours during the academic year.
Recent News and Updates
2026 – 2027 • Notice
NAU to retire Google Workspace for Education by Fall 2027
Over the course of 2026 and 2027, NAU will be retiring Google Workspace services at the university and migrating student email and file storage to Microsoft 365.
November 2, 2026 • News Release
November 2026 Google Migration Project Updates
More information about the upcoming retirement of Google Workspace and the migration to Microsoft 365.
October 27, 2026 • News Release
ITS rolls out new security labels in Microsoft Outlook
The new labels in Microsoft Outlook provide NAU users with insights into potentially suspicious sender behavior.
Information Security
Learn more about information security at NAU ›
Be aware of phishing scams
When receiving emails, calls, and texts—be aware of malicious entities attempting to gain access to university data. You can learn more on spotting the signs of phishing scams on our Email Phishing Webpage.
Received a suspicious email?
You can report emails directly within Outlook, or by forwarding a suspicious email to phishing@nau.edu.
Information Security Awareness Training
All NAU employees and affiliated partners with access to sensitive information are required to take the Information Security Awareness training to learn how to protect university and student data.
More ways to interact
ServiceNow Service Portal
You can submit a support request, or “ticket” online through our ServiceNow service portal, as well as report outages, purchase a computer or endpoint device, and more.
Student Technology Center (STC)
The Student Technology Center is an in-person service point located on the first floor of Cline Library and is available for NAU students to receive in-person technology support.
ITS Service Point
The ITS Service Point is an in-person support center located in ITS’ Building 54 across from the front desk. The ITS Service Point provides technology support for NAU faculty and staff.