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You can find the Lumberjack CARE Center connected to Sechrist Hall on the Flagstaff Mountain Campus.
CARE Center
Looking for other resources?
You might be looking for the Student Institutional Excuses or the undergraduate grades in progress or incomplete grade policies.Need to miss a class?
Please work directly with your faculty regarding all absences including illness, hospitalization, death in the family, or other circumstances that prohibit you from attending class.
I need to miss. What can I do?
You can still get support. We encourage all students to reach out to their faculty when they need to miss class.
- Check out the help guide for talking to faculty about absences. This guide provides insight and guidance for students seeking faculty support.
- Contact our office. The CARE Center is here to work with you to provide resources, support, and referrals.
- Consult the Student Institutional Excuses policy.
- If your absence is related to a disability, you may want to connect with Disability Resources to find out what support they may be able to provide.
- If you need additional resources or support, please submit a CARE Referral and a member of the CARE Team will reach out to you.
Student Institutional Excuses Policy
The Student Institutional Excuses policy recently expanded. All Institutional Excuse requests must be submitted no later than ten (10) business days in advance to allow five (5) business days for processing. Students must present Institutional Excuses to faculty five (5) business days before the event. You may review the seven types of situations that may fit eligibility below.
- Academic: Anticipated curriculum-based, scheduled course activities outside of a normal class meeting time or academically oriented or postgraduation career activities.
- Athletic: Participation in anticipated athletic events sanctioned by the National Collegiate Athletic Association (NCAA).
- Extra or Co-Curricular: Participation in anticipated sanctioned extracurricular or co-curricular events sponsored by student clubs and organizations.
- Military: U.S. Department of Defense service orders or U.S. Department of Veteran Affairs (VA) medical treatment and related non-VA referrals.
- Medical: Anticipated significant medical events.
- Bereavement: Death of a loved one including inability to participate in courses due to grief or needing to attend funeral services.
- Religious: Anticipated religious observances and practices .
Student Resources
Where to start Accordion Closed
- Determine if you qualify for an Institutional Excuse. If your situation fits the newly expanded eligibility criteria, submit an Online Request at least 10 days prior to your anticipated absence.
- If you or your student are unexpectedly hospitalized and unable to communicate with faculty (e.g., unable to access technology, unconscious or nonverbal), contact the Lumberjack CARE Center or submit a CARE Referral.
- If your absence is related to a disability, contact Disability Resources.
- If your absence is related to an Equity and Access concern, contact the Equity and Access Office. (e.g., you believe you have experienced discrimination or harassment in the classroom or in campus employment)
- If your absence is related to a Title IX or Sexual Misconduct concern, submit a Sexual Misconduct Report.
Absences not eligible for Institutional Excuses Accordion Closed
- Unplanned medical situations or events. e.g., hospitalizations, surgeries, concussions, acute injuries, medical appointments, visits to emergency room or urgent care.
- Contagious illness. e.g., COVID, mono, strep throat, or flu.
- Other significant personal events. e.g., court dates, weddings, caring for family members or friends, visiting ill family, caring for sick or injured pets, emergencies at home, weather delays, travel, or vacations.
Absences managed directly with faculty Accordion Closed
- Faculty and students will be responsible for directly managing any student absences which are not eligible for Institutional Excuses, Disability Resources accommodations, Equity and Access accommodations, or Title IX supportive measures.
- Common situations include:
- Unplanned medical situations or events. e.g. hospitalizations, surgeries, concussions, acute injuries, medical appointments, visits to emergency room or urgent care.
- Contagious illness. e.g., COVID, mono, strep throat, or flu.
- Other significant personal events. e.g., court dates, weddings, caring for family members or friends, visiting ill family, caring for sick or injured pets, emergencies at home, weather delays, travel, or vacations.
Absences supported by other university offices Accordion Closed
University processes are available if your situation is related to Disability Resources, Equity and Access, Title IX or Sexual Misconduct (including pregnancy) or fits the Institutional Excuse eligibility. If you’re not certain, contact the most relevant department or the Dean of Students if you’re still unsure which department is best.
Inability to communicate with faculty Accordion Closed
If you are unexpectedly hospitalized and unable to communicate with faculty, a family member, friend, or guardian may contact the Lumberjack CARE Center or submit a CARE Referral. The Lumberjack CARE Center can help be the link of communication between students and faculty during hospitalization.
Examples of this situation could include hospitalization due to medical injury while unconscious or nonverbal, or admittance to an inpatient behavioral health program with no access to technology.
Documentation Accordion Closed
It is up to you what information and/or documentation you wish to share with your faculty regarding your situation. We advise that you consider carefully before sharing sensitive medical information. Please note faculty are instructed not to request or keep such documentation.
Additional support Accordion Closed
- Check out this guide on Helpful Hints for talking to faculty about absences.
- University processes can be complicated, and the CARE Center staff can help you navigate if you’d like. Contact the CARE Team in any of the following ways: submit a CARE Referral, email us at CARECenter@nau.edu, call us at 928-523-5181, or walk in at the CARE Center, located at the North annex of Sechrist Hall. Let us know that you want support in navigating absences. Common support includes reviewing drafted emails to faculty, helping identify faculty or staff contact information, general understanding of policies and options, and addressing faculty questions about absence related policies or policy changes.
- If your faculty requests an FNR, please direct them to this webpage. If they have questions about the transition, direct your faculty to contact the Senior Vice Provost for Academic Operations.
- Please allow a reasonable amount of time for faculty to reply to your absence request. Consider contacting them in another format such as visiting their office hours or calling them. If a reasonable amount of time has passed, consider contacting the department chair. See the NAU Directory for contact information.
Faculty Resources
Managing absences Accordion Closed
Faculty Notification Requests (FNRs) have been discontinued. Use your discretion to equitably assess student absence requests that fall outside of the eligibility for Institutional Excuses, Disability Resources, or Equity and Access accommodations. Discussing this with your Department Chair or Dean may be helpful.
Absences managed directly with student Accordion Closed
- Faculty and students will be responsible for directly managing any student absences which are not eligible for Institutional Excuses, Disability Resources accommodations, Equity and Access accommodations, or Title IX supportive measures.
- Common situations include:
- Unplanned medical situations or events. e.g., hospitalizations, surgeries, concussions, acute injuries, medical appointments, visits to emergency room or urgent care.
- Contagious illness. e.g., COVID, mono, strep throat, or flu.
- Other significant personal events. e.g., court dates, weddings, caring for family members or friends, visiting ill family, caring for sick or injured pets, emergencies at home, weather delays, travel, or vacations.
Absences supported by other university offices Accordion Closed
Please immediately refer situations related to Disability Resources, Equity and Access, or Title IX or Sexual Misconduct (including pregnancy). If you’re not certain, err on the side of referring to the most relevant department for assessment or to the Dean of Students if you’re still unsure which department is best. An Institutional Excuse for the seven enumerated categories is not required or mandatory. There are many situations where the student and faculty reach an agreement on their own.
What type of absences may I decline? Accordion Closed
You are not expected to grant permission for every student’s absence request. Please consider the following:
- Requests should not fundamentally alter the essential requirements of the course.
- Requests should result in a student’s ability to reasonably succeed in the course – if not, other enrollment options should be considered.
- Faculty may consider students’ prior attendance and performance in the course.
- Common situations that were previously denied through the FNR process include:
- Car/transportation troubles
- Weather related absences
- Caring for a loved one or pet
- Family emergencies
- Situations that require absences beyond two weeks duration