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Visit Us

You can find the Lumberjack CARE Center connected to Sechrist Hall on the mountain campus. Image of CARE Center

CARE Center

Email:
CARECenter​@nau.edu
Call:
928-523-5181
Refer a student to the CARE Team

Learn more about...

  • CARE Team FAQs
  • Faculty Notification Request
  • Lumberjack Emergency Assistance Fund (LEAF)

Meet the CARE Team 

Case management services

Building helping relationships for students experiencing challenges.

The Lumberjack CARE Team case managers offer one-on-one support to students experiencing a variety of life or academic challenges. We provide non-clinical space in which to reflect on the heart of an issue, problem solve, create an action plan, safety plan, connect with resources, receive emotional support, or engage with wellness activities or resources. We are not counselors or therapists—supportive meetings, brainstorming sessions, or check-ins are available by zoom, phone, or in-person at no cost.

Want to learn more about the CARE Team? Read our frequently asked questions. 

If you or someone you know is in need of case management from the CARE Team, submit a CARE Report or contact us at CAREcenter@nau.edu, 928-523-5181.

Common concerns:

Reasons to submit a CARE Report
  • Difficult life circumstances: any family, interpersonal, or personal situation overwhelming the student’s capabilities
  • Emotional distress: homesickness, difficulty with transition, coping, stress management, or wellness.
  • Mental health concerns: anxiety, depression, behavioral health concern, or difficulty navigating or accessing mental health services
  • Thoughts of suicide
  • Substance use
  • Self-injury or self-harm
  • Eating disorder or body image-related struggles
  • Grief/bereavement: Struggles related to a death of a family member or close friend
  • Health or medical issues: managing injury, hospitalization, serious illness or difficulty accessing health insurance or health services
  • Basic needs: difficulty with financial, food, or housing insecurity
  • Difficulty navigating campus processes: academic, enrollment, or other concerns related to a crisis

Examples of services offered:

  • Connection to resources
  • Problem-solving and developing an action plan
  • Continuity and accountability to empower students towards self-advocacy
  • Help navigating campus processes
  • Safety planning
  • Engagement with wellness activities or resources
  • Brief emotional support
  • Follow-up support during or after a hospitalization
  • Outreach to students in distress or who may have experienced a crisis
  • Consultation with faculty/staff to support a student in distress

A CARE report should not be used if crisis or immediate response is needed. Please utilize 911 or crisis resources. We encourage you to submit a CARE report after urgent needs are taken care of for support and follow up.

Jacks Care 24/7 offers students free emergency and ongoing short-term counseling support via text, chat, and phone/video by downloading the app or by calling (866) 656-9983.

Learn more about Jacks Care 24/7

Dean of Students
Location
Room 104 Building 30
University Union
1050 S Knoles Dr.
Flagstaff, AZ 86011
Mailing Address
P.O. Box 6015
Flagstaff, AZ 86011
Email
DeanofStudents@nau.edu
Phone
928-523-5181
Fax
928-523-1425
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