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  • Jacks Care 24/7

What is Jacks Care 24/7?


Jacks Care 24/7 services and support are offered through our partnership with MySSP for all NAU students regardless of campus location or on-line student status. Jacks Care 24/7 is a comprehensive suite of services that include:

Real-time chat support 24/7

  • Chat with a professional counselor at your convenience

Telephone support 24/7

  • Speak to a professional counselor with a simple phone call through the app or (866) 656-9983

Short-term support from a dedicated counselor

  • Connect with the same counselor over multiple sessions via telephone or video appointments

Health assessments

  • Complete an anonymous assessment to get feedback on your emotional health

Browse health & wellbeing content

  • Access articles, podcasts, infographics, and videos addressing a variety of wellbeing topics

Access virtual fitness sessions

  • Sign up for FREE virtual fitness sessions available through LIFT

Support in your language

Jacks Care 24/7 content and support are available 24/7 in Mandarin, Cantonese, Spanish, French, and English. For other language preferences, you may request to be set up with a counselor who speaks that language (by appointment, depending on availability).

Free and confidential support

Your use of Jacks Care 24/7 – including chats, calls, and conversations, is free and confidential – meaning your professors, family, friends, etc., will not know unless you tell them. Counseling Services and Jacks Care 24/7 are connected in an intentional, ongoing way to ensure NAU students have streamlined and coordinated services.

Jacks Care 24/7 resources and professional counselors can help you address common concerns such as:

  • Relationship issues
  • Feelings of isolation, loneliness or sadness
  • General stress and worry
  • Adapting to a new campus culture, learning style or city
  • Frustration or uncertainty related to studies or post-grad plans
  • Creating balance between personal and academic priorities

Want to learn more?

Download the My SSP app from the App Store or Google Play

  • MySSP Website
  • Call (866) 656-9983 (if calling from outside US or Canada, call 001.416.380.6578)

 

Campus Health Services
Location
Building 25
Health and Learning Center
824 South San Francisco Street
Flagstaff, Arizona 86011
Mailing Address
824 South San Francisco Street
Flagstaff, Arizona 86011
Contact Form
Email
campushealth@nau.edu
Phone
928-523-2131
Fax
855-291-9339
Social Media
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