What is Jacks Care 24/7?
Jacks Care 24/7 services and support are offered through our partnership with MySSP for all NAU students regardless of campus location or on-line student status. Jacks Care 24/7 is a comprehensive suite of services that include:
Real-time chat support 24/7
- Chat with a professional counselor at your convenience
Telephone support 24/7
- Speak to a professional counselor with a simple phone call through the app or (866) 656-9983
Short-term support from a dedicated counselor
- Connect with the same counselor over multiple sessions via telephone or video appointments
- Complete an anonymous assessment to get feedback on your emotional health
Browse health & wellbeing content
- Access articles, podcasts, infographics, and videos addressing a variety of wellbeing topics
Access virtual fitness sessions
- Sign up for FREE virtual fitness sessions available through LIFT
Support in your language
Jacks Care 24/7 content and support are available 24/7 in Mandarin, Cantonese, Spanish, French, and English. For other language preferences, you may request to be set up with a counselor who speaks that language (by appointment, depending on availability).
Free and confidential support
Your use of Jacks Care 24/7 – including chats, calls, and conversations, is free and confidential – meaning your professors, family, friends, etc., will not know unless you tell them. Counseling Services and Jacks Care 24/7 are connected in an intentional, ongoing way to ensure NAU students have streamlined and coordinated services.
Jacks Care 24/7 resources and professional counselors can help you address common concerns such as:
- Relationship issues
- Feelings of isolation, loneliness or sadness
- General stress and worry
- Adapting to a new campus culture, learning style or city
- Frustration or uncertainty related to studies or post-grad plans
- Creating balance between personal and academic priorities
Want to learn more?
Download the My SSP app from the App Store or Google Play
- MySSP Website
- Call (866) 656-9983 (if calling from outside US or Canada, call 001.416.380.6578)