Contact Campus Health Services
Campus Health Services Hours
M/T/TH/F: 8:00AM - 5:00PM Wed: 9:00AM - 5:00PM Sat/Sun: Closed
Log into our Patient Portal
- Make an appointment online!
- Send your provider a message
- Request your medical records
- Complete your Health History
- View lab results
- Submit your immunization records
After hours careIf you have an immediate, non-life threatening medical need: Call (928) 523-2131 and follow the prompts to reach our on-call provider.
After hours clinics:Concentra Urgent Care: (928) 773-9695 Nextcare Urgent Care: (928) 779-3844 Flagstaff Medical Center: (928) 779-3366 Flagstaff Urgent Care: (928)440-5406
Emergencies:On-Campus: 911 Off-Campus: 911
Supporting a healthy NAU
99.6% of 478 respondents would recommend CHS to a friend
Promoting wellness on campus
Masks are recommended but no longer required in our regular medical facility.
If you are experiencing ANY respiratory symptoms: fever, cough, runny nose or sore throat, we do REQUIRE you wear a mask or recommend you reschedule your appointment.
Medical Providers are here to help and are available through in person and Telehealth options. We provide a wide array of medical services and resources to the entire University community. Our comprehensive spectrum of care includes:
What you can do before your first visit Accordion Closed
Sign-in to our online service to schedule an appointment. Once you are logged in, you can also:
- Complete your health history
- Send and receive secure messages
- Request prescription renewals
- Complete visit questionnaires
- View lab results
- Upload your insurance card. CHS is participating with BCBS, Cigna, UHC, Aetna and TriCare Standard/Select
Disposing of sharps Accordion Closed
Safe Disposal of Medical Sharps
Due to safety requirements, Campus Health Services is unable to provide needle disposal services for sharps and supplies used outside of our clinic. Self-disposal of used at-home medical sharps is legal in Arizona, but specific safety precautions must be followed.
A wide variety of governmental agencies, as well as private organizations and businesses, provide resources for people looking for safe and responsible methods for disposing of needles used at home.
You can visit these websites for more information:
- The United States Environmental Protection Agency (EPA): https://www.epa.gov/rcra/protect-yourself-protect-others-safe-options-home-needle-disposal
- The Arizona Department of Environmental Quality: http://www.azdeq.gov/Sharps
- SafeNeedleDisposal: https://safeneedledisposal.org/
There are a number of private companies that offer sharps disposal mail-in programs. Contact information can be found in the resource listings above.
Many pharmaceutical companies also provide mail-back programs for patients using certain home-injectable medications. You can find information and determine program availability by visiting the website for your specific medication.
Keep yourself and others safe by disposing of medical sharps responsibly.
Parent Resources Accordion Closed
Campus Health Services Parent Handbook
The education of your student involves more than just the classes in which they are enrolled. It involves learning how to manage time, finances, and yes, even health care.
Campus Health Services is a resource for services and information to keep your student’s mind and body healthy while at NAU. Campus Health Services is committed to the concept of wellness. We hope you view us as a center for wellness as well as a place for your student to come when they are ill or in need of care.
As a parent, you can ensure that your student is properly equipped to be successful when managing their health care by providing the following:
• Insurance ID card
• Vaccination history
• Medication list including name of medication, strength, and frequency
• Vitamins, herbal remedies, and other over-the-counter medicines
• Allergies and reactions to medication, food, and materials
• Family history of illnesses
This information will assist your student’s provider in properly assessing all symptoms and determining the best course of action in treating and meeting your student’s needs.
Parental access to student’s health records
Due to federal confidentiality laws, Campus Health Services is not able to communicate with parents without consent from the student. These laws are designed to protect one’s privacy and control how personal information is accessed and disclosed. These laws are commonly referred to as HIPAA (the Health Insurance Portability and Accountability Act) and FERPA (Family Educational and Rights Privacy Act). HIPAA is designed to protect an individuals medical information while FERPA is designed to protect an individuals educational and financial information.
With your student’s permission, Campus Health Services staff may discuss your child’s health concerns or needs with you. Students will need to sign a release of records allowing staff to discuss specific medical or mental health issues.
Before new students can register, they are required to submit proof of two MMR (measles, mumps, rubella) immunizations. We also strongly recommend vaccination against meningitis ACWY and B, influenza, tetanus and pertussis. Learn about the immunization requirements and recommendations.
Health Coverage Options
Every student is welcome to receive care at Campus Health Services regardless of insurance coverage. While insurance is not required to receive care or treatment, all students are strongly encouraged to have some form of health insurance. All international students are required to have UnitedHealthCare Student Resources (UHCSR) Student Health Insurance or a waiver from the international office. NAU Campus Health Services offers both a discount service plan, Louie Care, and a medical insurance plan through the Arizona Board of Regents from UnitedHealthCare Student Resources (UHCSR) Student Insurance. We are contracted with several insurance companies and can bill your insurance company for visits at our health center. It is the responsibility of patients to verify coverage before any visit at Campus Health. Please visit our Insurance and Payment page for the most detailed reference to who we are contracted with and how to pay for your visit.
Note: Counseling Services does not bill any insurance.
Providers and Accreditation
The providers at NAU Campus Health Services include board certified physicians, nurse practitioners, physical therapist, psychiatric providers, licensed psychologists and counselors, and a dietitian. NAU Campus Health Services offer laboratory, primary care, women’s health, osteopathic medicine, travel medicine, allergy injections, counseling, mental health, and nutritional services.
NAU Campus Health services is accredited through the American Association of Ambulatory Health Care.
First Aid Kit Recommendations
On the list of items to include when moving your student to campus should be a first aid kit. Minor injuries and illness can occur at any time and it’s best to be prepared. We recommend that your student’s first aid kit include:
- Insurance card
- Fever reducer/pain reliever (Tylenol or ibuprofen)
- Saline nasal mist
- Throat lozenges
- Cough drops and or syrup
- Rolaids or Tums
Psychiatry or Psychology/Counseling? Accordion Closed
Psychiatry and psychology are overlapping professions and often get confused. Both of these professions help people that experience emotional distress. Many people receive help from both of these professions. It is up to you where you would like to begin. If the clinician you meet with feels the other profession would be helpful we will refer you. Fortunately, campus health services has both psychiatry and psychology clinicians.
Psychiatry is the treatment of medical mental health disorders and often treated with medications.
Psychology/Counseling works with emotion and behaviors and treatment is focused on counseling, behavioral change and psychotherapy.
Patient Rights and Responsibilities Accordion Closed
Northern Arizona University is committed to protecting your medical information. The law requires us to keep your medical information private. We must give you this notice about our private practices and follow these practices.
Read the Notice of Privacy Practices for Norhern Arizona University
Please view ADM09 Patient Rights and Responsibilities v2 for a copy of the Patient Rights and Responsibilities
Forms Accordion Closed
Browse through our list of health forms to find the one you need.
Request medical records Accordion Closed
Medical Services staff maintains strict confidentiality of your records at all times.
A request from the patient is required to:
- release information from your medical record to yourself or another facility
- have records from another physician or health care facility sent to Medical Services
You may log in to complete the request for medical records. Once the request has been completed and submitted, please allow 3 to 5 business days before the records are made available.
NAU employee resources Accordion Closed
Changes to the NAU Blue Cross Blue Shield health insurance plan which took effect January 1, 2018:
- There is NO co-pay or deductible to meet when you visit NAU Campus Health Services and carry the NAU Blue Cross Blue Shield PPO health insurance (this does not apply to the NAU HDHP).
- There is a $250 deductible that must be paid before any benefit is paid. So, the first time you use your insurance this year, you will pay $250.00 ($500.00 per family).
- Co-pays and deductibles will apply to medical visits outside of NAU Campus Health Services.
Frequently asked questions
I currently have the NAU Blue Cross Blue Shield Plan. Can I receive my care at Medical Services? Accordion Closed
Yes. Faculty and staff that are insured by a plan with which CHS is participating provider the can receive their primary care services at Campus Health Services, Medical Services. Spouses and domestic partners who are covered by Aetna, Cigna, UHC, TriCare Select/Standard or Blue Cross Blue Shield can be seen at CHS Medical Services. However, spouses or domestic partners without insurance are expected to pay out of pocket at time of service. Former spouses of eligible employees covered by a COBRA plan are not eligible.
I would like to pay for my copay on the day I receive services. Can I pay my copay at Medical Services? Accordion Closed
Yes, CHS now accepts payments at the Check Out desk located on the first floor right next to the Check In area. All fees should be paid at time of service. If a spouse or domestic partner visits CHS they must pay for their copay/deductible on the date of service.
I have a flexible spending account and need an itemized bill. How do I go about getting a statement? Accordion Closed
- There are several ways to get an itemized bill:
- Fill out a “Request of Charges” located at CHS’s Patient Services desk. We can mail or fax you your itemized statement.
- Email email@example.com to request your statement.
- Call the Administration Office at (928) 523-6343.
- Log on to Campus Health Online to view your statements.
I made an appointment but cannot make it or I am running late, what do I do? Accordion Closed
If you cannot make an appointment you will need to either log on to Campus Health Online or call (928) 523-8995 to cancel your appointment. If you do not cancel your appointment in an appropriate amount of time you will be charged a “no show” fee that varies depending on the type of appointment that is made. If you are running late, please call (928) 523-8995 to inform us you will be late. If you are more than 10 minutes late to an appointment there is a chance you will not be able to see the provider and you will be charged the “no show” fee.
I am a NAU employee but do not have insurance through NAU. Can I receive services at Medical Services? Accordion Closed
Yes, if you are an employee of NAU you can obtain services at CHS. If you are covered under BCBS, Aetna, Cigna, Tricare or UHC insurance, we will bill your insurance for you.
I was injured while working at NAU. Can I obtain services for Worker’s Compensation through CHS? Accordion Closed
Yes, CHS is a contracted provider for State Risk. We will work with you and Human Resources to complete all of the necessary paperwork and bill State Risk for the services.
All NEW worker compensation patients must call 1-800-685-2877 to initially speak with a registered nurse at the State of Arizona Worker’s Compensation Employee Injury Call Center.
Frequently asked questions about billing and payment
What are my options to pay for my visit? Accordion Closed
You can choose from these four options to pay for your visit at Campus Health Services:
- Fee for Service: As a student, if you have paid the Health and Recreation Fee, you pay for individual services and are charged $58 for your office visit. If you have not paid the Health and Recreation Fee, Office Visits are $78. Potential out-of-pocket costs in addition to the office visit fee include laboratory, injections, procedures, and supplies.
- LouieCare: You pay $135 per semester and most medical services provided by Medical Services are covered with a $10 co-pay per service. In-House laboratory tests are $10.
- Student Health Insurance Plan (SHIP): This group health insurance product is offered by all three state universities in Arizona and provides group coverage to students who are uninsured, need a less expensive alternative, or need an Arizona provider network. Primary care is covered at Medical Services with a $15 co-pay for each office visit and $10 for in-house laboratory tests.
- Your own Contracted Insurance Plan: We are currently contracted with Blue Cross Blue Shield, Aetna, Cigna, United Healthcare, and TriCare. We are currently not contracted with any Kaiser, and state Medicaid plans, including AHCCCS plans. To verify our participation, please call the number on the back of your insurance card and ask if they are contracted with NAU Campus Health Services. Our Tax ID is 74-2579628.
What do I need to bring to help with paying for services? Accordion Closed
When seeking services at NAU Campus Health Services always bring your NAU ID and your insurance card. Also bring some sort of payment as payment is expected at the time of service.
What if I don’t have insurance? Accordion Closed
If you have paid the Health and Recreation Fee, electing to use the health center on a Fee for Service basis means you pay all visit costs including the $58 primary care office visit fee out-of-pocket.
Potential out-of-pocket costs in addition to the $58 office visit fee include: laboratory, injections and procedures and supplies
No Show Fees Accordion Closed
No show fees range from $10 to $28.
Do you take my insurance? Accordion Closed
We accept the UHC Student Health Insurance and are contracted with Aetna, Blue Cross Blue Shield, Cigna, Tricare and United Healthcare. We also offer LouieCare, a discount program for services received at NAU Campus Health Service.
How does insurance work? Accordion Closed
Let’s say, for example, you are sick and make an appointment at NAU Campus Health Services for evaluation and treatment. You will provide your insurance card and NAU ID to registration staff. Usually there will is a co-pay amount required by your insurance. After registering, the NAU Campus Health Services provider will examine you and discuss with you what tests or treatment you may need.
What happens after my visit? Accordion Closed
NAU Campus Health Services will submit your charges and information to your insurance company. Your insurance company will process the NAU Campus Health Services claim for payment according to your plan benefits and sends the payment to NAU Campus Health Services. Your insurance company will also send you a notice (by mail or electronically) that the claim has been processed. This notice is called an Explanation of Benefits or EOB.
What if NAU Campus Health Services is not contracted with my insurance company? Accordion Closed
NAU Campus Health Services does not bill non-contracted insurance companies. In these cases, you are expected to pay for your charges at the time of your visit. If you do not see your insurance company on our contracted list, or if you are unsure, contact your insurance company and ask if your plan covers services rendered at NAU Campus Health Services. If we are not contracted, you may want to consider purchasing LouieCare.
How do I upload my insurance card to the patient portal? Accordion Closed
Instructions for Uploading Insurance Cards to NAU Campus Health Services
- Launch your MyHealth secure portal at https://nauportal.pointnclick.com/
- Select the Student button.
- Use your NAU username and password to authenticate.
- Enter your date of birth.
- Select the Insurance Card Link.
- Select Add New Card.
- Select Upload Front Image – Select the image of the front of your insurance card.
- Verify the image of the front of your card.
- Select Upload Back Image – Select the image of the back of your insurance card.
- Verify the image of the back of your card.
- Select Save.
What about lab work, how do the charges get processed? Accordion Closed
Certain lab tests are done here at NAU Campus Health Services and billed to your insurance company. Other tests are sent out to a Reference Lab (Sonora Quest). If you have a lab test that is sent out, Sonora Quest will perform the test, send the results to your medical provider and send the charges directly to your insurance company. If your insurance company does not pay for the lab test in full, you will receive a separate bill from Sonora Quest.
What are some of the reasons my insurance won’t pay? Accordion Closed
- You received services from an out-of-network provider.
- You did not call your insurance company for prior approval before receiving treatment, if required.
- The service you received is not covered under your plan, for example MMR vaccination, STI tests, etc.
- Your insurance company needs verification of your student status
- You have an HMO plan and it only covers you when you see the doctors or healthcare facilities within their network. We are not contracted with any HMO plans.
- Your coverage has expired.
- You switched insurance plans but forgot to notify NAU Campus Health Services or upload your new insurance card through your patient portal.
What are my payment Options? Accordion Closed
If your charges were sent to your Louie Account, simply logon and pay your charges online. To pay charges in person, go to the Campus Health Services Administration Office in the Health and Learning Center, Building 25, on the second floor.
Who do I contact with questions about my insurance claim or my bill? Accordion Closed
First contact your insurance company via telephone or the plan website. You may contact the NAU Campus Health Services Billing Office at 928-523-2131 or at firstname.lastname@example.org. It is important to leave a message with your name, NAU ID number, contact information and question. We will contact you within 24 hours.
What about my confidentiality? Accordion Closed
If you are 18 or older, we cannot discuss your charges with anyone except you, including your parents, without your permission. By signing the consent to treat, you authorize us to release information to your insurance company to process your claim. Recognize, however, if the billing address for your insurance plan is your parent’s/spouse’s/significant other’s home, an EOB from the insurance company (see insurance How Insurance Works) will be sent to that address. If you want us to discuss your health charges with your parent or spouse, you can fill out the Release of Medical Healthcare Information form in your Patient Portal. This will allow others to have access to your information (scheduling treatment, discuss treatment, handle finances concerning health care).