Medical Services hours
M, T, Th, Fr: 8:00 AM to 5:00 PM
Wednesday: 9:00 AM to 5:00 PM
- Make an appointment online!
- Send your provider a message
- Request your medical records
- Complete your Health History
- View lab results
After hours care
If you have an immediate, non-life threatening medical need:
Call (928) 523-2131 and follow the prompts to reach our on-call provider.
After hours clinics:
Supporting a healthy NAU
Promoting wellness on campus
Medical Providers are here to help and are available through in person and Telehealth options. Telehealth options are strongly encouraged for all continuing and routine care. We provide a wide array of medical services and resources to the entire University community. Our comprehensive spectrum of care includes:
- Campus Flu Shot Clinics
- Nursing Services
- Allergy Clinic
- Psychiatric Mental Health
- Physical Therapy
- Immediate Care
- Chronic Care
What you can do before your first visit Accordion Closed
Sign-in to our online service to schedule an appointment. Once you are logged in, you can also:
- Complete your health history
- Send and receive secure messages
- Request prescription renewals
- Complete visit questionnaires
- View lab results
- Upload your insurance card. CHS is participating with BCBS, Cigna, UHC, Aetna and TriCare Standard/Select
Parent Resources Accordion Closed
The education of your student involves more than just the classes in which they are enrolled. It involves learning how to manage time, finances, and yes, even health care.
Campus Health Services is a resource for services and information to keep your student’s mind and body healthy while at NAU. Campus Health Services is committed to the concept of wellness. We hope you view us as a center for wellness as well as a place for your student to come when they are ill or in need of care.
As a parent, you can ensure that your student is properly equipped to be successful when managing their health care by providing the following:
• Insurance ID card
• Vaccination history
• Medication list including name of medication, strength, and frequency
• Vitamins, herbal remedies, and other over-the-counter medicines
• Allergies and reactions to medication, food, and materials
• Family history of illnesses
This information will assist your student’s provider in properly assessing all symptoms and determining the best course of action in treating and meeting your student’s needs.
Parental access to student’s health records
Due to federal confidentiality laws, Campus Health Services is not able to communicate with parents without consent from the student. These laws are designed to protect one’s privacy and control how personal information is accessed and disclosed. These laws are commonly referred to as HIPAA (the Health Insurance Portability and Accountability Act) and FERPA (Family Educational and Rights Privacy Act). HIPAA is designed to protect an individuals medical information while FERPA is designed to protect an individuals educational and financial information.
With your student’s permission, Campus Health Services staff may discuss your child’s health concerns or needs with you. Students will need to sign a release of records allowing staff to discuss specific medical or mental health issues.
Before new students can register, they are required to submit proof of two MMR (measles, mumps, rubella) immunizations. We also strongly recommend vaccination against meningitis ACWY and B, influenza, tetanus and pertussis. Learn about the immunization requirements and recommendations.
Health Coverage Options
Every student is welcome to receive care at Campus Health Services regardless of insurance coverage. While insurance is not required to receive care or treatment, all students are strongly encouraged to have some form of health insurance. All international students are required to have Aetna Student Health Insurance or a waiver from the international office. NAU Campus Health Services offers both a discount service plan, Louie Care, and a medical insurance plan through the Arizona Board of Regents from Aetna Student Insurance. We are contracted with several insurance companies and can bill your insurance company for visits at our health center. It is the responsibility of patients to verify coverage before any visit at Campus Health. Please visit our Insurance and Payment page for the most detailed reference to who we are contracted with and how to pay for your visit.
Note: Counseling Services does not bill any insurance.
Providers and Accreditation
The providers at NAU Campus Health Services include board certified physicians, nurse practitioners, physical therapist, psychiatric providers, licensed psychologists and counselors, and a dietitian. NAU Campus Health Services offer laboratory, primary care, women’s health, osteopathic medicine, travel medicine, allergy injections, counseling, mental health, and nutritional services.
NAU Campus Health services is accredited through the American Association of Ambulatory Health Care.
First Aid Kit Recommendations
On the list of items to include when moving your student to campus should be a first aid kit. Minor injuries and illness can occur at any time and it’s best to be prepared. We recommend that your student’s first aid kit include:
- Insurance card
- Fever reducer/pain reliever (Tylenol or ibuprofen)
- Saline nasal mist
- Throat lozenges
- Cough drops and or syrup
- Rolaids or Tums
Psychiatry or Psychology/Counseling? Accordion Closed
Psychiatry and psychology are overlapping professions and often get confused. Both of these professions help people that experience emotional distress. Many people receive help from both of these professions. It is up to you where you would like to begin. If the clinician you meet with feels the other profession would be helpful we will refer you. Fortunately, campus health services has both psychiatry and psychology clinicians.
Psychiatry is the treatment of medical mental health disorders and often treated with medications.
Psychology/Counseling works with emotion and behaviors and treatment is focused on counseling, behavioral change and psychotherapy.
Patient Rights and Responsibilities Accordion Closed
Northern Arizona University is committed to protecting your medical information. The law requires us to keep your medical information private. We must give you this notice about our private practices and follow these practices.
Please view ADM09 Patient Rights and Responsibilities v2 for a copy of the Patient Rights and Responsibilities
Forms Accordion Closed
Request medical records Accordion Closed
Medical Services staff maintains strict confidentiality of your records at all times.
A request from the patient is required to:
- release information from your medical record to yourself or another facility
- have records from another physician or health care facility sent to Medical Services
You may log in to complete the request for medical records. Once the request has been completed and submitted, please allow 3 to 5 business days before the records are made available.
NAU employee resources Accordion Closed
Changes to the NAU Blue Cross Blue Shield health insurance plan which took effect January 1, 2018:
- There is NO co-pay or deductible to meet when you visit NAU Campus Health Services and carry the NAU Blue Cross Blue Shield PPO health insurance (this does not apply to the NAU HDHP).
- There is a $250 deductible that must be paid before any benefit is paid. So, the first time you use your insurance this year, you will pay $250.00 ($500.00 per family).
- Co-pays and deductibles will apply to medical visits outside of NAU Campus Health Services.
Frequently asked questions
I currently have the NAU Blue Cross Blue Shield Plan. Can I receive my care at Medical Services? Accordion Closed
Yes. Faculty and staff that are insured by a plan with which CHS is participating provider the can receive their primary care services at Campus Health Services, Medical Services. Spouses and domestic partners who are covered by Aetna, Cigna, UHC, TriCare Select/Standard or Blue Cross Blue Shield can be seen at CHS Medical Services. However, spouses or domestic partners without insurance are expected to pay out of pocket at time of service. Former spouses of eligible employees covered by a COBRA plan are not eligible.
I would like to pay for my copay on the day I receive services. Can I pay my copay at Medical Services? Accordion Closed
Yes, CHS now accepts payments at the Check Out desk located on the first floor right next to the Check In area. All fees should be paid at time of service. If a spouse or domestic partner visits CHS they must pay for their copay/deductible on the date of service.
I have a flexible spending account and need an itemized bill. How do I go about getting a statement? Accordion Closed
- There are several ways to get an itemized bill:
- Fill out a “Request of Charges” located at CHS’s Patient Services desk. We can mail or fax you your itemized statement.
- Email firstname.lastname@example.org to request your statement.
- Call the Administration Office at (928) 523-6343.
- Log on to Campus Health Online to view your statements.
I made an appointment but cannot make it or I am running late, what do I do? Accordion Closed
If you cannot make an appointment you will need to either log on to Campus Health Online or call (928) 523-8995 to cancel your appointment. If you do not cancel your appointment in an appropriate amount of time you will be charged a “no show” fee that varies depending on the type of appointment that is made. If you are running late, please call (928) 523-8995 to inform us you will be late. If you are more than 10 minutes late to an appointment there is a chance you will not be able to see the provider and you will be charged the “no show” fee.
I am a NAU employee but do not have insurance through NAU. Can I receive services at Medical Services? Accordion Closed
Yes, if you are an employee of NAU you can obtain services at CHS. If you are covered under BCBS, Aetna, Cigna, Tricare or UHC insurance, we will bill your insurance for you.
I was injured while working at NAU. Can I obtain services for Worker’s Compensation through CHS? Accordion Closed
Yes, CHS is a contracted provider for State Risk. We will work with you and Human Resources to complete all of the necessary paperwork and bill State Risk for the services.
All NEW worker compensation patients must call 1-800-685-2877 to initially speak with a registered nurse at the State of Arizona Worker’s Compensation Employee Injury Call Center.