PLEASE CALL BEFORE YOU COME IN
You will be connected with one of our medical or mental health providers. This call-first procedure is in place to better serve you, increase efficiency, and ultimately minimize risk for the NAU community.
In response to the rising need, healthcare providers are moving into a new area to provide telemedicine services at Campus Health Services. Going forward, many appointments will be done via phone or Zoom Health (HIPAA compliant). Telemedicine lowers risk of exposure while maintaining accessibility to your healthcare provider.
Please fill out the Medical Telehealth Informed Consent if you plan to utilize services. This can be done by logging into your Portal HERE, and clicking FORMS on the left menu.
Telemedicine visits are billable services but all insurance plans may not cover telemedicine, even in these changing times.
We advise all patients who wish to utilize CHS telemedicine for medical or psychiatric care to reach out to their insurance company. Ask whether Telemedicine services are a covered benefit under your plan. Telemedicine services will be billed at the same cost as an in-office, in person visit. Students with LouieCare may still utilize their plan and access care from their CHS providers via Telemedicine visits. Telemedicine visits will be billed at the same low cost as an in-office visit. Please call ahead for your appointments.
If you are advised to come in for an “in-person” visit, please wear a cloth mask when you come in. CDC Face Mask Recommendation
COVID-19 (NOVEL CORONAVIRUS)
What You Need To Know
We know Lumberjacks, like many others, probably have some concerns and questions about the COVID-19 virus. Campus Health Services has worked closely with the Coconino County Health and Human Services Department and the Arizona Department of Health Services to get you accurate information. We want to make sure that the information you receive is factual and from reliable sources. Click here for further information.
Supporting a healthy NAU
Promoting wellness on campus
We provide a wide array of medical services and resources to the entire University community. Our comprehensive spectrum of care includes:
- Campus Flu Shot Clinics
- Nursing Services
- Allergy Clinic
- Psychiatric Mental Health
- Physical Therapy
- Massage Therapy
- Immediate Care
- Chronic Care
- Group Acupuncture
- Academic Year Hours: Tuesdays 12pm – 4pm and Thursdays 10am-2pm
- Summer Hours: Thursdays 10a – 2pm
What you can do before your first visit Accordion Closed
Sign-in to our online service to schedule an appointment. Once you are logged in, you can also:
- Complete your health history
- Send and receive secure messages
- Request prescription renewals
- Complete visit questionnaires
- View lab results
Parent Resources Accordion Closed
The education of your student involves more than just the classes in which they are enrolled. It involves learning how to manage time, finances, and yes, even health care.
Campus Health Services is a resource for services and information to keep your student’s mind and body healthy while at NAU. Campus Health Services is committed to the concept of wellness. We hope you view us as a center for wellness as well as a place for your student to come when they are ill or in need of care.
As a parent, you can ensure that your student is properly equipped to be successful when managing their health care by providing the following:
• Insurance ID card
• Vaccination history
• Medication list including name of medication, strength, and frequency
• Vitamins, herbal remedies, and other over-the-counter medicines
• Allergies and reactions to medication, food, and materials
• Family history of illnesses
This information will assist your student’s provider in properly assessing all symptoms and determining the best course of action in treating and meeting your student’s needs.
Parental access to student’s health records
Due to federal confidentiality laws, Campus Health Services is not able to communicate with parents without consent from the student. These laws are designed to protect one’s privacy and control how personal information is accessed and disclosed. These laws are commonly referred to as HIPAA (the Health Insurance Portability and Accountability Act) and FERPA (Family Educational and Rights Privacy Act). HIPAA is designed to protect an individuals medical information while FERPA is designed to protect an individuals educational and financial information.
With your student’s permission, Campus Health Services staff may discuss your child’s health concerns or needs with you. Students will need to sign a release of records allowing staff to discuss specific medical or mental health issues.
Before new students can register, they are required to submit proof of two MMR (measles, mumps, rubella) immunizations. We also strongly recommend vaccination against meningitis ACWY and B, influenza, tetanus and pertussis. Learn about the immunization requirements and recommendations.
Health Coverage Options
Every student is welcome to receive care at Campus Health Services regardless of insurance coverage. While insurance is not required to receive care or treatment, all students are strongly encouraged to have some form of health insurance. Proof of health insurance is required for international students. NAU Campus Health Services offers both a discount service plan, Louie Care, and a medical insurance plan through the Arizona Board of Regents from Aetna Student Insurance. We are contracted with several insurance companies and can bill your insurance company for visits at our health center. Please visit our Insurance and Payment page for the most detailed reference to who we are contracted with and how to pay for your visit.
Note: Counseling Services does not bill any insurance.
Providers and Accreditation
The providers at NAU Campus Health Services include board certified physicians, nurse practitioners, physical therapist, psychiatric providers, licensed psychologists and counselors, an acupuncturist and a dietician. NAU Campus Health Services offer laboratory, x-ray, primary care, women’s health, osteopathic medicine, massage therapy, travel medicine, allergy injections, acupuncture, counseling, mental health, and nutritional services.
NAU Campus Health services is accredited through the American Association of Ambulatory Health Care.
First Aid Kit Recommendations
On the list of items to include when moving your student to campus should be a first aid kit. Minor injuries and illness can occur at any time and it’s best to be prepared. We recommend that your student’s first aid kit include:
- Insurance card
- Fever reducer/pain reliever (Tylenol or ibuprofen)
- Saline nasal mist
- Throat lozenges
- Cough drops and or syrup
- Rolaids or Tums
Psychiatry or Psychology/Counseling? Accordion Closed
Psychiatry and psychology are overlapping professions and often get confused. Both of these professions help people that experience emotional distress. Many people receive help from both of these professions. It is up to you where you would like to begin. If the clinician you meet with feels the other profession would be helpful we will refer you. Fortunately, campus health services has both psychiatry and psychology clinicians.
Psychiatry is the treatment of medical mental health disorders and often treated with medications.
Psychology/Counseling works with emotion and behaviors and treatment is focused on counseling, behavioral change and psychotherapy.
Patient Rights and Responsibilities Accordion Closed
Please view ADM09 Patient Rights and Responsibilities v2 for a copy of the Patient Rights and Responsibilities
Forms Accordion Closed
Request medical records Accordion Closed
Medical Services staff maintains strict confidentiality of your records at all times.
A request from the patient is required to:
- release information from your medical record to yourself or another facility
- have records from another physician or health care facility sent to Medical Services
You may log in to complete the request for medical records. Once the request has been completed and submitted, please allow 3 to 5 business days before the records are made available.
NAU employee resources Accordion Closed
Changes to the NAU Blue Cross Blue Shield health insurance plan which took effect January 1, 2018:
- There is NO co-pay or deductible to meet when you visit NAU Campus Health Services and carry the NAU Blue Cross Blue Shield health insurance.
- There is a $250 deductible that must be paid before any benefit is paid. So, the first time you use your insurance this year, you will pay $250.00 ($500.00 per family).
- Co-pays and deductibles will apply to medical visits outside of NAU Campus Health Services.
Frequently asked questions
I currently have the NAU Blue Cross Blue Shield Plan. Can I receive my care at Medical Services? Accordion Closed
Yes. Faculty and staff that are insured by the NAU Blue Cross Blue Shield health insurance can receive their primary care services at Campus Health Services, Medical Services. Spouses and domestic partners of NAU Blue Cross Blue Shield covered employees having this coverage as their primary or secondary insurance can be seen at CHS Medical Services. However spouses or domestic partners with other health insurance as their primary coverage can have another BCBS, United or Aetna or Cigna plan or pay out of pocket at time of service. Former spouses of eligible employees covered by a COBRA plan are not eligible.
I would like to pay for my copay on the day I receive services. Can I pay my copay at Medical Services? Accordion Closed
Yes, CHS now accepts payments at the Check Out desk located on the first floor right next to the Check In area. All fees should be paid at time of service. If a spouse or domestic partner visits CHS they must pay for their copay/deductible on the date of service.
I have a flexible spending account and need an itemized bill. How do I go about getting a statement? Accordion Closed
- There are several ways to get an itemized bill:
- Fill out a “Request of Charges” located at CHS’s Patient Services desk. We can mail or fax you your itemized statement.
- Email email@example.com to request your statement.
- Call the Administration Office at (928) 523-6343.
- Log on to Campus Health Online to view your statements.
I made an appointment but cannot make it or I am running late, what do I do? Accordion Closed
If you cannot make an appointment you will need to either log on to Campus Health Online or call (928) 523-8995 to cancel your appointment. If you do not cancel your appointment in an appropriate amount of time you will be charged a “no show” fee that varies depending on the type of appointment that is made. If you are running late, please call (928) 523-8995 to inform us you will be late. If you are more than 10 minutes late to an appointment there is a chance you will not be able to see the provider and you will be charged the “no show” fee.
I am a NAU employee but do not have insurance through NAU. Can I receive services at Medical Services? Accordion Closed
Yes, if you are an employee of NAU you can obtain services at CHS. If you are covered under BCBS, Aetna, Cigna, Tricare or UHC insurance, we will bill your insurance for you.
I was injured while working at NAU. Can I obtain services for Worker’s Compensation through CHS? Accordion Closed
Yes, CHS is a contracted provider for State Risk. We will work with you and Human Resources to complete all of the necessary paperwork and bill State Risk for the services.
All NEW worker compensation patients must call 1-800-685-2877 to initially speak with a registered nurse at the State of Arizona Worker’s Compensation Employee Injury Call Center.
Medical Services hours
M, T, Th, Fr: 8:00 AM to 5:00 PM
Wednesday: 9:00 AM to 5:00 PM
- Make an appointment online!
- Send your provider a message
- Request your medical records
- Complete your Health History
- View lab results
After hours care
If you have an immediate, non-life threatening medical need:
Call (928) 523-2131 and follow the prompts to reach our on-call provider.