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Frequently asked questions – general
How do I change my address? Accordion Closed
Please make sure all of your addresses are correct on LOUIE by using the drop-down box located in the Personal Information section of Student Center.
Do I have a hold on my account? -OR- What is the hold on my account? Accordion Closed
Please check the Holds section of Student Center on LOUIE. Except for financial holds, contact the person or department that placed the hold for questions.
How do I submit payments? Accordion Closed
You may submit payments on LOUIE by clicking “Make a Payment” within the Finances section. Additionally, you may look at other options for submitting payment.
Where do I pay for meal plans and Dining Dollar accounts? Accordion Closed
To pay meal plan and Dining Dollar charges on your LOUIE account, see “How do I submit payments?” Some dining accounts are not maintained on LOUIE and can be paid at the Dining Services Office on the first floor of the University Union or by phone at 928-523-2372.
Maintain your Dining Dollars or add to Dining Dollars online.
How do I add money to my university ID card (Jacks Card)? Accordion Closed
Please call 928-523-1905 or visit the JacksCard page.
When are my tuition and fees due? Accordion Closed
Check your LOUIE account or our Tuition and Fees page.
Does the university offer a tuition payment plan? Accordion Closed
Yes, more information can be found here regarding the tuition payment plan. For easy tuition payment plan enrollment log into LOUIE.
What if I miss the tuition payment deadline? Accordion Closed
Your tuition will be deferred and you will be assessed a non-refundable $150 fee for fall and spring semesters only. Winter and summer sessions classes will be dropped for non-payment.
Is my financial aid available? Accordion Closed
In the Finances section of your LOUIE Student Center you can find detailed information regarding your financial aid awards by selecting the Account Inquiry link. You may also check your To-Do List in LOUIE for any incomplete action items.
How do I ensure my financial aid will pay my tuition? Accordion Closed
To meet your disbursement requirements, you must:
- be registered for your anticipated number of hours
- Direct Loans: have turned in completed Master Promissory Note and completed on-line entrance counseling
- made sure there are no service indicators (Holds) on your account
- paid the difference if your financial aid is less than your tuition
- checked your Financial Aid To Do List by viewing the To Do List section of Student Center on LOUIE
If any of the above prevent financial aid from disbursing by the payment deadline, your tuition will be deferred, thus incurring a non-refundable fee of $150.
When will my excess financial aid be refunded? Accordion Closed
After current account charges are deducted, the excess will be refunded to you. The first refunding of the term takes place approximately one week before the Flagstaff campus term begins.
Refunding occurs Tuesday and Thursday each week with the exception of the beginning of each fall and spring term where refunding will occur Monday through Friday. If you sign up for Direct Deposit, please allow a minimum of 48 business hours. If the refund is mailed, it can take up to two weeks.
Our office recommends checking your LOUIE Student Center after financial aid has applied for each term to review charges that may not have been paid with aid.
Why should I sign up for direct deposit? Accordion Closed
It’s the fastest, easiest, and most secure way to receive your excess financial aid. For future refunds, our office recommends that you consider setting up a Direct Deposit through your LOUIE Student Center so refunds are sent directly to your domestic bank account within 1-3 business days. You can set up a Direct Deposit by logging into LOUIE and clicking the “Financial Account” tile and then clicking on “Direct Deposit”. If this page does not open, please make sure that your pop-up blockers are turned off.
I have not signed up for direct deposit. How will my financial aid be refunded? Accordion Closed
By mail, to your refund address. Checks are not available for in-person pick up.
If I drop classes, when would I receive my tuition refund? Accordion Closed
We begin issuing tuition refunds after the second week of the Flagstaff campus regular term.
How will I receive account refunds? Accordion Closed
Refunds are direct deposited. If you have not signed up for direct deposit, we will mail a check to your refund address.
What if I have not received my refund check? Accordion Closed
We will re-issue after 10 business days from the date the original check was cut. Please contact our office at 928-523-3122.
How can I obtain a copy of my 1098-T form? Accordion Closed
You may access the form by clicking on the 1098-T Forms link under the Finances section of Student Center on LOUIE. If you have chosen to receive a paper form it will be mailed to your permanent address (please update address on LOUIE).
How do I find out about the education tax credits? Accordion Closed
Our tax credit page. You may also contact the IRS Liaison at 800-829-1040 or consult your tax adviser.
Where is Student and Departmental Account Services located? Accordion Closed
The office is located in the main lobby of the Gammage Building #1.
How do I officially withdraw from the university? Accordion Closed
During the open drop period, you may withdraw on LOUIE by dropping to zero hours. After the open drop period, you must withdraw through the Registrar’s Office.
I’m a parent of a student and I pay all the bills. Why can’t I have the details of my student’s account? Accordion Closed
Student and Departmental Account Services is legally bound by FERPA (Family Educational Rights and Privacy Act) regulations that prevent us from releasing information to anyone other than the student. For details on charges or available financial aid, please check with your student. Permission forms are available in the Office of the Registrar for students that wish to grant release of information.
What should I do if the check I wrote to the university was returned by my bank? Accordion Closed
The university’s bank will process a returned check twice before it is returned to Student and Departmental Account Services for collection. A $30 return check fee will be assessed to your account for each returned check. Please check your account on LOUIE or contact your Student and Departmental Account Services Account Representative.
What do high school concurrent students pay? Accordion Closed
There is no difference in tuition for high school concurrent students.
What is financial aid Title IV authorization? Accordion Closed
As a recipient of federal Title IV student aid, you have options on how some of your aid is applied to your student account. Based on federal regulations, Northern Arizona University (NAU) will apply your aid first toward current term tuition, mandatory fees, and housing and meal charges contracted with the university.
To apply your remaining Title IV funds to other charges, complete the Title IV Authorization found on your Tasks tile in your LOUIE Student Center. This will allow Title IV funds to pay current term and up to $200 of prior term year charges such as parking fines, transportation fees, department fees, library fines and fees, or health center charges after paying previously authorized charges.
Title IV financial aid is not permitted to pay payment plan service fee or late fees, regardless of authorization.
There are charges on my eBill that may be incorrect. What do I do? Accordion Closed
It is possible that the transaction date on the invoice may not coincide with the actual day the charge was incurred. For more information please contact the office/department that is responsible for creating the charge. For additional assistance, please read “Disputing a charge” (below), E-mail us at SDAS@nau.edu, call us at 928-523-3122, or visit Student Account Services in the Gammage Building (Bldg #1).
What should I do if I need to dispute a charge? Accordion Closed
You should contact the office that created the charge. Here is the contact information for some of the more common departments.
Residential Life: Residence.Life@nau.edu or 928-523-3978
Meal plan/Dining Dollars:
Campus Dining email@example.com or 928-523-2372
Health insurance or charges for visits:
Campus Health: firstname.lastname@example.org or 928-523-2131
Library Circulation Desk: 928-523-2173 or 800-247-3380
Parking and Shuttle Services: email@example.com or 928-523-6623