Frequently asked questions – general

Please make sure all of your addresses are correct on LOUIE by using the drop-down box located in the Personal Information section of Student Center.

Please check the Holds section of Student Center on LOUIE.  Except for financial holds, contact the person or department that placed the hold for questions.

You may submit payments on LOUIE by clicking “Make a Payment” within the Finances section.  Additionally, you may look at other options for submitting payment.

To pay meal plan and Dining Dollar charges on your LOUIE account, see “How do I submit payments?”  Some dining accounts are not maintained on LOUIE and can be paid at the Dining Services Office on the first floor of the University Union or by phone at 928-523-2372.

Maintain your Dining Dollars or add to Dining Dollars online.

Please call 928-523-1905 or visit the JacksCard page.

Check your LOUIE account or our Tuition and Fees page.

Yes, more information can be found here regarding the tuition payment plan. For easy tuition payment plan enrollment log into LOUIE.

Your tuition will be deferred and you will be assessed a non-refundable $150 fee for fall and spring semesters only. Winter and summer sessions classes will be dropped for non-payment.

In the Finances section of your LOUIE Student Center you can find detailed information regarding your financial aid awards by selecting the Account Inquiry link. You may also check your To-Do List in LOUIE for any incomplete action items.

To meet your disbursement requirements, you must:

• be registered for your anticipated number of hours
• Direct Loans:  have turned in completed Master Promissory Note and completed on-line entrance counseling
• made sure there are no service indicators (Holds) on your account
• paid the difference if your financial aid is less than your tuition
• checked your Financial Aid To Do List by viewing the To Do List section of Student Center on LOUIE

If any of the above prevent financial aid from disbursing by the payment deadline, your tuition will be deferred, thus incurring a non-refundable fee of $150.

After current account charges are deducted, the excess will be refunded to you.  The first refunding of the term takes place approximately one week before the Flagstaff campus term begins.

Refunding occurs Tuesday and Thursday each week with the exception of the beginning of each fall and spring term where refunding will occur Monday through Friday.  If you sign up for Direct Deposit, please allow a minimum of 48 business hours.  If the refund is mailed, it can take up to two weeks.

Our office recommends checking your LOUIE Student Center after financial aid has applied for each term to review charges that may not have been paid with aid.

It’s the fastest, easiest, and most secure way to receive your excess financial aid.  For future refunds, our office recommends that you consider setting up a Direct Deposit through your LOUIE Student Center so refunds are sent directly to your domestic bank account within 1-3 business days. You can set up a Direct Deposit by logging into LOUIE and clicking the “Financial Account” tile and then clicking on “Direct Deposit”.  If this page does not open, please make sure that your pop-up blockers are turned off.

By mail, to your refund address.  Checks are not available for in-person pick up.

We begin issuing tuition refunds after the second week of the Flagstaff campus regular term.

Refunds are direct deposited.  If you have not signed up for direct deposit, we will mail a check to your refund address.

We will re-issue after 10 business days from the date the original check was cut.  Please contact our office at 928-523-3122.

You may access the form by clicking on the 1098-T Forms link under the Finances section of Student Center on LOUIE. If you have chosen to receive a paper form it will be mailed to your permanent address (please update address on LOUIE).

Our tax credit page. You may also contact the IRS Liaison at 800-829-1040 or consult your tax adviser.

The office is located in the main lobby of the Gammage Building #1.

During the open drop period, you may withdraw on LOUIE by dropping to zero hours. After the open drop period, you must withdraw through the Registrar’s Office.

Student and Departmental Account Services is legally bound by FERPA (Family Educational Rights and Privacy Act) regulations that prevent us from releasing information to anyone other than the student.  For details on charges or available financial aid, please check with your student.  Permission forms are available in the Office of the Registrar for students that wish to grant release of information.

The university’s bank will process a returned check twice before it is returned to Student and Departmental Account Services for collection.  A $30 return check fee will be assessed to your account for each returned check.  Please check your account on LOUIE or contact your Student and Departmental Account Services Account Representative.

There is no difference in tuition for high school concurrent students.

As a recipient of federal Title IV student aid, you have options regarding the application of your aid to your student account. In compliance with federal regulations, Northern Arizona University prioritizes the allocation of your aid, first towards tuition, mandatory fees, and room and board charges for the current term that are contracted through the university.

You are encouraged to complete the Title IV Authorization process to allocate any remaining Title IV funds towards eligible charges for both the current and/or previous academic terms. This authorization is accessible via the “Tasks” tile in your LOUIE Student Center. Once completed, Title IV funds can cover eligible current term expenses and up to $200 of prior term year charges.

Please note that certain charges, including but not limited to parking fines, payment plan fees, late fees, and library fines, must be paid using non-Title IV funds such as cash, check, money order, or credit card.

It is possible that the transaction date on the invoice may not coincide with the actual day the charge was incurred. For more information please contact the office/department that is responsible for creating the charge. For additional assistance, please read “Disputing a charge” (below), E-mail us at SDAS@nau.edu, call us at 928-523-3122, or visit Student Account Services in the Gammage Building (Bldg #1).

You should contact the office that created the charge. Here is the contact information for some of the more common departments.
Housing: 
Residential Life: Residence.Life@nau.edu or 928-523-3978

Meal plan/Dining Dollars:
Campus Dining nau.dining@nau.edu or 928-523-2372

Health insurance or charges for visits:
Campus Health: campushealth@nau.edu or 928-523-2131

Library fines:
Library Circulation Desk: 928-523-2173 or 800-247-3380

Parking fines:
Parking and Shuttle Services: ask.parking@nau.edu or 928-523-6623