Open Enrollment

Are there any plan changes?

This year there are only a few changes to your benefits.    Learn about the changes to your benefits by reviewing the 2023 Benefits Changes.

Are there any provider changes?

Yes this year there are two provider changes.

• The DHMO Dental plan is changing from Cigna Dental to the UnitedHealthcare Solstice S800B dental plan. The premiums remain the same.
• NAU will be joining the State of AZ’s wellness program Health Impact program (HIP) administered by Virgin Pulse

Do I need to re-enroll in benefits this year?

No. If you do not make changes to your benefits during Open Enrollment your current benefit selections will carry over to 2023.  The one exception is Flexible Spending Accounts – to participate in a Flexible Spending Account for 2023 you must make an election during Open Enrollment.

What happens if I do not re-enroll in benefits during Open Enrollment?

If you do not make changes to your benefits during Open Enrollment your current benefit selections will carry over to 2023.  The one exception is Flexible Spending Accounts – to participate in a Flexible Spending Account for 2023 you must make an election during Open Enrollment.

Pre-Paid Dental\DHMO

Effective January 1, 2023, UnitedHealthcare (UHC) Solstice Dental Plan – S800B will replace CIGNA Dental as the provider for the State of AZ Pre-Paid Dental\DHMO Plan. The premiums remain the same.   If you are currently enrolled in CIGNA Dental HMO, you will automatically be transferred to the UHC Solstice Dental Plan – S800B unless you change your dental selection during Open Enrollment.

When are my benefit elections effective?

Any changes you make to your benefits during Open Enrollment will be effective January 1, 2023.

What if I do not want to make any changes?

If you do not make changes to your benefits your current benefit selections will carry over to 2023.  The one exception is Flexible Spending Accounts – to participate in a Flexible Spending Account for 2023 you must make an election during Open Enrollment.

Pre-Paid Dental\DHMO

Effective January 1, 2023, UnitedHealthcare (UHC) Solstice Dental Plan – S800B will replace CIGNA Dental as the provider for the State of AZ Pre-Paid Dental\DHMO Plan. The premiums remain the same.   If you are currently enrolled in CIGNA Dental HMO, you will automatically be transferred to the UHC Solstice Dental Plan – S800B unless you change your dental selection during Open Enrollment.

Are deductions from my paycheck going to change?

The premiums for the NAU PPO will be changing effective 01/01/2023.  Employee premiums for all the other plans will remain the same.

How do I review my current elections, covered dependents and beneficiaries?

You can verify your current benefits through LOUIE Self Service:

• Sign on to LOUIE using your NAU credentials
• On the Home Page, select the ‘Benefits’ tile
• Select Benefits Summary
• Click Go, and then a summary of your benefit enrollments will be displayed

To view your covered dependents and beneficiary records:

• Sign on to LOUIE using your NAU credentials
• On the Home Page, select the ‘Benefits’ tile
• Select Dependent/Beneficiary Info
• Click the Dependent/Beneficiary Summary link

How do I make changes to my benefit selections?

You will make your changes through LOUIE Self Service Center.

• First, sign on to LOUIE using your NAU credentials
• On the Home Page, select the ‘Benefits’ tile
• Select ‘Benefits Enrollment’ and then click ‘Select’ for the event displayed.
• Click ‘Edit’ next to benefit you want to change, and update your election
• When have made desired changes to your benefits click ‘Save and Continue’
• Finally, click ‘Submit’ to finalize your enrollment.

How do I review my finalized OE benefits elections?

After your Open Enrollment 2023 plan year benefits changes/elections have been made, you will receive a confirmation email. Please review your elections to ensure they are what you intended to select, including verifying covered dependents enrolled on your benefit plans.

You may view your elections THE DAY AFTER your enrollment through the LOUIE Self Service Center.

• Sign on to LOUIE using your NAU credentials
• On the Home Page, select the ‘Benefits’ tile
• Select Benefits Summary
• Change the “as of date” to 01/01/23 and click Go
• A summary of your benefit enrollments will be displayed

How do I view my dependents?

To review dependents,

• Sign on to LOUIE using your NAU credentials
• On the Home Page, select the ‘Benefits’ tile
• Select Benefits Summary
• On the Benefits Summary page under Type of Benefit click on the benefit plan (i.e. medical, dental, vision) and the dependents covered under this plan will be displayed.

What is a Benefit Confirmation Statement?

After Open Enrollment is closed, Human Resources will send, to your NAU email, a Benefit Confirmation Statement containing your 2023 plan elections.    It is important to review this document. Please notify Human Resources promptly if your Confirmation Statement has an error and needs further attention.

Can I change my benefits outside of Open Enrollment?

You can only change your benefits outside of Open Enrollment if you experience a Qualified Life Event (QLE) such as the birth of a child or marriage. If you experience a QLE during the year, be sure to contact Human Resources within 31 days of the event or you will need to wait until the next Open Enrollment period to make changes to your benefits.

Go to the Changing Your Benefits web page at for more information about QLEs.

Is the NAU HDHP\HSA Right for You?

For 2023, NAU’s annual HSA contribution will increase to $720 for employee and $1,440 for family.  Also, employee contributions will remain the same for the third straight year. Maybe now is the time to learn more about how this plan works, and decide if you should switch plans.

Join us for an informational session about the NAU HDHP\HSA

• Wednesday, October 26^th 2:00 pm – 3:00 pm  Meeting Link 
• Thursday, November 10^th 10:00 am – 11:00 am Meeting Link

Do you have questions about the changes to your benefits? Need help changing your benefit elections?

The HR Benefits Team will be sponsoring three drop-in sessions. Members of the Benefits Team will be available to answer your questions and to help you make changes to your benefits through LOUIE Self Service.  

Facility Services, Building 77 – Conference Room A 

• Thursday, November 3rd 12:00 pm – 2:00 pm 
• Wednesday, November 9th 2:00 pm – 4:00 pm 
• Friday, November 18th 8:00 am – 10:00 am 

If you can’t attend a drop-in session but have questions about your benefits or Open Enrollment, you can always contact Human Resources at nauhrbenefits@nau.edu or call 928.523.2223. 

The Benefit Expo is returning in-person this year to the High-Country Conference Center on Monday, November 7, 2022, from 9:00 am – 2:00 pm.

At the Expo you can receive a free flu vaccine so be sure to bring your medical insurance card. Attendees can use the conference center parking garage.