Benefit Vendor Contacts

Email: nauhrbenefits@nau.edu
Phone: 928-523-2223
Fax: 928-523-7486
Website: nau.edu/human-resources

Email: campushealth@nau.edu
Phone: 925-523-2131 – Appointments
928-523-2131 – Medical Services
Website: nau.edu/medical-services

Hours:
Monday – Friday 8:30 am – 5:30 pm (closed 12:00 pm – 1:00 pm)
Most Saturdays (excluding summer and holidays) 11:00 am – 2:00 pm

Phone: 602-542-5008 or 800-304-3687
Fax:  602.542.4744
Website: benefitsissues@azdoa.gov

Blue Cross Blue Shield Group #0002
Phone: 800-423-6484 – Customer Service
928-526-0232 – Flagstaff Claims Office
866-325-1794 – OptumRX
Website: azblue.com

Phone: 866-346-5800
Website: healthequity.com

*The Aetna HDHP/HSA plan will not be available after 12/31/2020.

Group # 476687
Phone: 866-217-1953
Website: aetna.com

*PayFlex will not be the primary State of AZ HSA vendor after 12/31/2020.

Phone: 866-217-1593
Website: payflex.com

Phone: 866-610-4839

optumbank.com/arizona

Group #30855
Phone: 866-287-1980
Website: www.azblue.com/stateofaz

This vendor is not active in 2021

Group # 3331993
Phone: 800-968-7366
Website: cigna.com/stateofaz

Group # 705963
Phone: 800-896-1067
Website: www.whyuhc.com/stateofaz 

PCN: 28914
RX Bin: 003585
Phone: 888-648-6769
Website: benefitoptions.az.gov

Group # 77777-0000
Phone: 602-588-3620 or 866-978-2839
Website: https://www.deltadentalaz.com/
Your member ID is your employee ID number with a 77 in front.
Example: 774444444

Group # 2500541 HMO network
Phone: 800-968-7366
Website: https://view.ceros.com/cigna/state-of-arizona/p/1

Group # 11001-2178 Plan # 938
Phone: 888-759-9772
Website: https://www.avesis.com/tps/arizona/indexnu.aspx 
Your member ID is your employee ID number with a 77 + the letter “V” at the end.
Example: 774444444V

Phone: 800-659-3035 – ASI Flexible Spending Customer Services
Website: asiflex.com

Group # 395211
Phone: 866-712-3443
Website: thehartford.com/resources/arizona-benefits/life 

*State of Arizona (ADOA) vendor for claims on or before 12/31/2019

Phone: 833-745-5517
Website: https://web1.lifebenefits.com/content/lifebenefits/arizona/en.html

*State of Arizona (ADOA) vendor for claims on or after 01/01/2020

*Aetna has been acquired by The Hartford. This is an NAU vendor.

Group #805644
Phone: 800-882-8395

Short and Long Term Disability

Group # 395211
Phone: 866-712-3443
Website: thehartford.com/resources/arizona-benefits/disability

*For claims on or before 12/31/2019

Short and Long Term Disability

Website: https://www.metlife.com/StateofArizona/disability-shortterm-longterm/

*For claims on or after 01/01/2020

Short Term Disability 

Group # 4980
Phone: 800-799-4455
Website: unum.com

Long Term Disability

Phone: 877-232-0596
Website: www.azasrs.gov/content/long-term-disability

LTD contact for ORP or PSPRS retirement participants

Website: https://www.metlife.com/StateofArizona/disability-shortterm-longterm/

*For claims on of after 01/01/2020

Phone: 602-240-2000 – Phoenix
Phone: 800-621-3778 – Outside Phoenix
Website: azasrs.gov

Chad McLain – Planning and Guidance Consultant

Phone: 480-322-9743
Toll free: 800-343-0860
Email: chad.mclain@fmr.com
Website: https://nb.fidelity.com/public/nb/nau/home

Donn Fitch – Planning and Guidance Consultant 

Phone: 866-548-3705 ext. 453209  or 480-350-3209
Toll free: 800-842-2252
Email: dfitch@tiaa.org
Website: https://www.tiaa.org/public/tcm/arizona/home tiaa.org

Caleb Lennon – Retirement Specialist 

Phone: 602-568-7179
Email: lennonc@nationwide.com
Website: www.azsrsp.com/iApp/tcm/azsrsp/index.jsp