Benefit Vendor Contacts
Northern Arizona University
Human Resources – Benefits Accordion Closed
Email: nauhrbenefits@nau.edu
Phone: 928-523-2223
Fax: 928-523-7486
Website: nau.edu/human-resources
Campus Health Services Accordion Closed
Email: campushealth@nau.edu
Phone: 925-523-2131 – Appointments
928-523-2131 – Medical Services
Website: nau.edu/medical-services
Hours:
Monday – Friday 8:30 am – 5:30 pm (closed 12:00 pm – 1:00 pm)
Most Saturdays (excluding summer and holidays) 11:00 am – 2:00 pm
State of Arizona (ADOA) Benefits Services Division
ADOA Benefits Services Division Accordion Closed
Phone: 602-542-5008 or 800-304-3687
Fax: 602.542.4744
Website: benefitsissues@azdoa.gov
Medical
NAU BCBSAZ – PPO or NAU HDHP/HSA Accordion Closed
Blue Cross Blue Shield Group #0002
Phone: 800-423-6484 – Customer Service
928-526-0232 – Flagstaff Claims Office
866-325-1794 – OptumRX
Website: azblue.com
HealthEquity – NAU HSA vendor Accordion Closed
Phone: 866-346-5800
Website: healthequity.com
Aetna – Choice POS II (HDHP/HSA) and Aetna PPO Accordion Closed
Group # 476687
Phone: 866-217-1953
Website: aetna.com
PayFlex – State HSA vendor Accordion Closed
Phone: 866-217-1593
Website: payflex.com
AZ State Plan – BCBS Accordion Closed
Group #30855
Phone: 866-287-1980
Website: azblue.com
CIGNA Medical Accordion Closed
Group # 3331993
Phone: 800-968-7366
Website: cigna.com/stateofaz
United Health Care Accordion Closed
Group # 705963
Phone: 800-896-1067
Website: myuhc.com
MedImpact Rx Accordion Closed
PCN: 28914
RX Bin: 003585
Phone: 888-648-6769
Website: benefitoptions.az.gov
Dental
Delta Dental Premier Accordion Closed
Group # 77777-0000
Phone: 602-588-3620 or 866-978-2839
Website: www.deltadentalaz.com
CIGNA – DHMO Dental Accordion Closed
Group # 2500541 HMO network
Phone: 800-968-7366
Website: cigna.com/stateofaz
Vision
Avesis Advantage Accordion Closed
Group # 11001-2178 Plan # 935
Phone: 888-759-9772
Website: avesis.com/AZ Or avesis.com
Avesis Discount Accordion Closed
Group # 10000-4 Plan # 9000
Phone: 888-759-9772
Website: avesis.com
Flexible Spending Accounts
Flexible Spending Accounts (FSA) Accordion Closed
Phone: 800-659-3035 – ASI Flexible Spending Customer Services
Website: asiflex.com
Life Insurance
The Hartford – 2019 vendor* Accordion Closed
Group # 395211
Phone: 866-712-3443
Website: thehartford.com/resources/arizona-benefits/life
*For claims on or before 12/31/2019
Securian – 2020 vendor* Accordion Closed
Phone: 833-745-5517
Website: https://web1.lifebenefits.com/content/lifebenefits/arizona/en.html
*For claims on or after 01/01/2020
Aetna Life Insurance Accordion Closed
Group #320471
Phone: 800-523-5065
Disability
The Hartford – 2019 vendor* Accordion Closed
Short and Long Term Disability
Group # 395211
Phone: 866-712-3443
Website: thehartford.com/resources/arizona-benefits/disability
*For claims on or before 12/31/2019
MetLife – 2020 vendor* Accordion Closed
Short and Long Term Disability
Website: https://www.metlife.com/StateofArizona/disability-shortterm-longterm/
*For claims on or after 01/01/2020
UNUM Provident Accordion Closed
Short Term Disability
Group # 4980
Phone: 800-799-4455
Website: unum.com
Broadspire – ASRS participants Accordion Closed
Long Term Disability
Phone: 877-232-0596
Website: www.azasrs.gov/content/long-term-disability
MetLife – 2020 vendor* Accordion Closed
LTD contact for ORP or PSPRS retirement participants
Website: https://www.metlife.com/StateofArizona/disability-shortterm-longterm/
*For claims on of after 01/01/2020
Retirement Plans
Arizona State Retirement System (ASRS) Accordion Closed
Phone: 602-240-2000 – Phoenix
Phone: 800-621-3778 – Outside Phoenix
Website: azasrs.gov
Fidelity Accordion Closed
Chad McLain – Planning and Guidance Consultant
Phone: 480-322-9743
Email: chad.mclain@fmr.com
Website: nb.fidelity.com/public/nb/aus/home
TIAA Accordion Closed
Donn Fitch – Planning and Guidance Consultant
Phone: 866-548-3705 ext. 453209 or 480-350-3209
Email: dfitch@tiaa.org
Website: tiaa.org
Nationwide Retirement Solutions Accordion Closed
Caleb Lennon – Retirement Specialist
Phone: 602-568-7179
Email: lennonc@nationwide.com
Website: www.azsrsp.com/iApp/tcm/azsrsp/index.jsp