Benefit Vendor Contacts
Northern Arizona University
Human Resources – Benefits Accordion Closed
Email: nauhrbenefits@nau.edu
Phone: 928-523-2223
Fax: 928-523-7486
Website: nau.edu/human-resources
Campus Health Services Accordion Closed
Email: campushealth@nau.edu
Phone: 925-523-2131 – Appointments
928-523-2131 – Medical Services
Website: nau.edu/medical-services
Hours:
Monday – Friday 8:30 am – 5:30 pm (closed 12:00 pm – 1:00 pm)
Most Saturdays (excluding summer and holidays) 11:00 am – 2:00 pm
State of Arizona (ADOA) Benefits Services Division
ADOA Benefits Services Division Accordion Closed
Phone: 602-542-5008 or 800-304-3687
Fax: 602.542.4744
Website: benefitsissues@azdoa.gov
Medical
NAU BCBSAZ – PPO or NAU HDHP/HSA Accordion Closed
Blue Cross Blue Shield Group #0002
Phone: 800-423-6484 – Customer Service
928-526-0232 – Flagstaff Claims Office
866-325-1794 – OptumRX
Website: azblue.com
HealthEquity – NAU HSA vendor Accordion Closed
Phone: 866-346-5800
Website: healthequity.com
*Aetna – Choice POS II (HDHP/HSA) and Aetna PPO Accordion Closed
*The Aetna HDHP/HSA plan will not be available after 12/31/2020.
Group # 476687
Phone: 866-217-1953
Website: aetna.com
*PayFlex – State of AZ HSA Accordion Closed
*PayFlex will not be the primary State of AZ HSA vendor after 12/31/2020.
Phone: 866-217-1593
Website: payflex.com
Optum Bank – State of AZ HSA 2021 vendor Accordion Closed
Phone: 866-610-4839
State of AZ Plan BCBS – TCP or HDHP Accordion Closed
Group #30855
Phone: 866-287-1980
Website: www.azblue.com/stateofaz
CIGNA Medical – 2020 Vendor Accordion Closed
This vendor is not active in 2021
Group # 3331993
Phone: 800-968-7366
Website: cigna.com/stateofaz
United Health Care Accordion Closed
Group # 705963
Phone: 800-896-1067
Website: www.whyuhc.com/stateofaz
MedImpact Rx Accordion Closed
PCN: 28914
RX Bin: 003585
Phone: 888-648-6769
Website: benefitoptions.az.gov
Dental
Delta Dental PPO Plus Premier Accordion Closed
Group # 77777-0000
Phone: 602-588-3620 or 866-978-2839
Website: https://www.deltadentalaz.com/
Your member ID is your employee ID number with a 77 in front.
Example: 774444444
CIGNA Dental Care Access Accordion Closed
Group # 2500541 HMO network
Phone: 800-968-7366
Website: www.cigna.com/sites/stateofaz/
Vision
Avesis Advantage Accordion Closed
Group # 11001-2178 Plan # 938
Phone: 888-759-9772
Website: https://www.avesis.com/tps/arizona/indexnu.aspx
Your member ID is your employee ID number with a 77 + the letter “V” at the end.
Example: 774444444V
Flexible Spending Accounts
Flexible Spending Accounts (FSA) Accordion Closed
Phone: 800-659-3035 – ASI Flexible Spending Customer Services
Website: asiflex.com
Life Insurance
The Hartford – 2019 vendor* Accordion Closed
Group # 395211
Phone: 866-712-3443
Website: thehartford.com/resources/arizona-benefits/life
*State of Arizona (ADOA) vendor for claims on or before 12/31/2019
Securian – 2020 vendor* Accordion Closed
Phone: 833-745-5517
Website: https://web1.lifebenefits.com/content/lifebenefits/arizona/en.html
*State of Arizona (ADOA) vendor for claims on or after 01/01/2020
The Hartford Life Insurance Accordion Closed
*Aetna has been acquired by The Hartford. This is an NAU vendor.
Group #805644
Phone: 800-882-8395
Disability
The Hartford – 2019 vendor* Accordion Closed
Short and Long Term Disability
Group # 395211
Phone: 866-712-3443
Website: thehartford.com/resources/arizona-benefits/disability
*For claims on or before 12/31/2019
MetLife – 2020 vendor* Accordion Closed
Short and Long Term Disability
Website: https://www.metlife.com/StateofArizona/disability-shortterm-longterm/
*For claims on or after 01/01/2020
UNUM Provident Accordion Closed
Short Term Disability
Group # 4980
Phone: 800-799-4455
Website: unum.com
Broadspire – ASRS participants Accordion Closed
Long Term Disability
Phone: 877-232-0596
Website: www.azasrs.gov/content/long-term-disability
MetLife – 2020 vendor* Accordion Closed
LTD contact for ORP or PSPRS retirement participants
Website: https://www.metlife.com/StateofArizona/disability-shortterm-longterm/
*For claims on of after 01/01/2020
Retirement Plans
Arizona State Retirement System (ASRS) Accordion Closed
Phone: 602-240-2000 – Phoenix
Phone: 800-621-3778 – Outside Phoenix
Website: azasrs.gov
Fidelity Accordion Closed
Chad McLain – Planning and Guidance Consultant
Phone: 480-322-9743
Toll free: 800-343-0860
Email: chad.mclain@fmr.com
Website: https://nb.fidelity.com/public/nb/nau/home
TIAA Accordion Closed
Donn Fitch – Planning and Guidance Consultant
Phone: 866-548-3705 ext. 453209 or 480-350-3209
Toll free: 800-842-2252
Email: dfitch@tiaa.org
Website: https://www.tiaa.org/public/tcm/arizona/home tiaa.org
Nationwide Retirement Solutions Accordion Closed
Caleb Lennon – Retirement Specialist
Phone: 602-568-7179
Email: lennonc@nationwide.com
Website: www.azsrsp.com/iApp/tcm/azsrsp/index.jsp