Open Enrollment FAQs

Open Enrollment is your yearly opportunity to change your benefit selections without experiencing a Qualified Life Event (QLE), such as the birth of a child or marriage.

Open Enrollment begins on Monday October 28th and continues through November 15th.

You can only change your benefits outside of Open Enrollment if you experience a Qualified Life Event (QLE) such as the birth of a child or marriage.

If you experience a QLE during the year, be sure to contact Human Resources within 31 days of the event or you will need to wait until the next Open Enrollment period to make changes to your benefits.

Go to Enrolling and Changing Your Benefits at for more information about QLEs.

This year there are only a few changes to your benefits.    Learn about the changes to your benefits by reviewing the What’s Changing.

No, there are no changes to providers for 2025.

The per pay employee premiums for the NAU BCBSAZ PPO will increase between $9.99 and $99.99. Below are the new employee premiums effective 01/01/2025.

• $55.34 – Employee Only
• $150.63 – Employee + Adult
• $107.59 – Employee + Child
• $223.54 – Family

Employee premiums for all the other plans will remain the same.

Review all the 2025 Voluntary Premiums 

Less than 12-month employees

Remember if you work less than a 12-months and are paid over your contract period you will begin making ‘Pre-payments’ for your benefits during your off-contract period in January.

Visit Paying for Your Coverage for more information including your Pre-payment premiums effective with the pay you will receive on 01/10/2025.

You do not need to re-enroll this year unless you want to make changes to your benefits or enroll in a Health Care or Dependent\Day Care Care Flexible Spending Account for 2025. 

If you do not make changes to your benefits during Open Enrollment your current benefit selections will carry over to 2025.

The one exception is Flexible Spending Accounts – to participate in a Health Care or Dependent\Day Care Flexible Spending Account for 2025 you must enroll during Open Enrollment.

If you do not make changes to your benefits your current benefit selections will carry over to 2025.  The one exception is Flexible Spending Accounts – to participate in a Health Care or Dependent\Day Care Care Flexible Spending Account for 2025 you must make an election during Open Enrollment.

Any changes you make to your benefits during Open Enrollment will be effective January 1, 2025.

You can verify your current benefits through LOUIE Self Service:

Sign on to LOUIE using your NAU credentials.

• Click on the ‘Benefits’ tile
• Select Benefits Summary
• Click Go, and a summary of your benefit enrollments will be displayed.

To view your covered dependents and beneficiary records:

Sign on to LOUIE using your NAU credentials.

• Click on the ‘Benefits’ tile.
• Select Dependent/Beneficiary Info.
• Click Dependent/Beneficiary Summary to view the information on your dependents\beneficiaries.
• Click Dependent/Beneficiary Summary to view plans for your dependents\beneficiaries.

You will make your changes through LOUIE Self Service Center.

Sign on to LOUIE using your NAU credentials.

• Click on the ‘Benefits’ tile
• Select ‘Benefits Enrollment’ and then click on ‘Select’.
• Click ‘Edit’ next to the benefit you want to change.
• Click ‘Save and Continue’ after you make your changes.

You will receive an email confirming your benefit enrollments have been submitted.

You may view your elections THE NEXT DAY through the LOUIE Self Service Center.

Sign on to LOUIE using your NAU credentials.

• On the Home Page, select the ‘Benefits’ tile.
• Select Benefits Summary.
• Change the “as of date” to 01/01/25 and click Go.
• A summary of your benefit enrollments will be displayed.

After Open Enrollment is closed, Human Resources will send, to your NAU email, a Benefit Confirmation Statement containing your 2024 plan elections.    It is important to review this document and notify Human Resources immediately if your Confirmation Statement has an error and needs further attention.

Visit NAU Benefits for everything you will need to understand and utilize your benefits. Here you will find information, resources, documents, links and important notices.