Building Access Services (BAS)
Key Requests
- Most key requests can be submitted electronically via the TMA Service Request Portal (or by clicking on the “Work Request Portal” link at the upper right of any Facility Services webpage). Scroll down to “Keys & Access” and select either “Individual Key Holder” or “Department Key Holder,” as appropriate.
- Grand Master Keys are typically reserved for Facility Services, ITS, and NAU PD staff that need immediate and often emergency access to multiple buildings throughout campus. Begin your grand master key request by using the new ServiceNow form. Once this request has been approved, submit a key request in the TMA portal – be sure to check the box for “Master Key Request?” and attach your ServiceNow approval as a PDF. See the Grand Master Key Request User Guide for detailed instructions on using the ServiceNow form.
- Keys for Outside Vendors & Contractors who require NAU property access should be requested by submitting the”Contractor Key Request Form” under “For Internal FS Use Only” on the TMA Service Request Portal. Vendors/contractors take responsibility for re-keying costs if the keys are lost or not returned by the expiration date.
- All key requests and lost, stolen, or misplaced keys will be subject to the costs specified on the BAS Key Costs page.
- All key requests are subject to the current BAS Key Control Policy.
See below for other important definitions and guidelines.
Lost or stolen keys must be reported to the NAU Police Department and BAS within 24 hours of the loss discovery. Please include the following information:
- Name
- Employee ID
- Department code
- Key type (building, floor/area, individual room or office)
- PO or agency/org information
The NAU Police Department conducts an investigation for each instance of lost or stolen key(s). Keyholders are responsible for control and security of issued keys, and may be held liable for charges relating to lost, stolen, or unreturned key(s).
Keys used by several people within a department are the responsibility of the authorized department representative. Charges for lost or stolen department keys are the department’s responsibility.
Key transfers are not permitted at this time. Departing employees must return all issued keys to BAS or else may be criminally charged with theft of government property and financially responsible for replacing the keys.
The following unit administrators control key issuance to individuals within their assigned area:
- President
- Provost of university
- Vice presidents
- Vice provosts
- Deans
- Directors
- Department heads or chairs
- Personnel designated by one of the above
This authority is recognized by a submitted key authorization form. Key distribution requires approval from an authorized unit administrator.