Medical Services

Sign-in to our online service to schedule an appointment. Once you are logged in, you can also:

• Complete your health history
• Send and receive secure messages
• Request prescription renewals
• Complete visit questionnaires
• View lab results
• Upload your insurance card. CHS is participating with BCBS, Cigna, UHC, Aetna and TriCare Standard/Select
• Complete your Insurance Billing Form

Safe Disposal of Medical Sharps

Due to safety requirements, Campus Health Services is unable to provide needle disposal services for sharps and supplies used outside of our clinic. Self-disposal of used at-home medical sharps is legal in Arizona, but specific safety precautions must be followed.

A wide variety of governmental agencies, as well as private organizations and businesses, provide resources for people looking for safe and responsible methods for disposing of needles used at home.

You can visit these websites for more information:

• The United States Environmental Protection Agency (EPA): https://www.epa.gov/rcra/protect-yourself-protect-others-safe-options-home-needle-disposal
• The Arizona Department of Environmental Quality: http://www.azdeq.gov/Sharps
• SafeNeedleDisposal: https://safeneedledisposal.org/

There are a number of private companies that offer sharps disposal mail-in programs. Contact information can be found in the resource listings above.

Many pharmaceutical companies also provide mail-back programs for patients using certain home-injectable medications. You can find information and determine program availability by visiting the website for your specific medication.

Keep yourself and others safe by disposing of medical sharps responsibly.

CHS Parent Resource Guide

Parents

The education of your student involves more than just the classes in which they are enrolled. It involves learning how to manage time, finances, and yes, even health care.

Campus Health Services is a resource for services and information to keep your student’s mind and body healthy while at NAU. Campus Health Services is committed to the concept of wellness. We hope you view us as a center for wellness as well as a place for your student to come when they are ill or in need of care.

As a parent, you can ensure that your student is properly equipped to be successful when managing their health care by providing the following:

• Insurance ID card
• Vaccination history
• Medication list including name of medication, strength, and frequency
• Vitamins, herbal remedies, and other over-the-counter medicines
• Allergies and reactions to medication, food, and materials
• Family history of illnesses

This information will assist your student’s provider in properly assessing all symptoms and determining the best course of action in treating and meeting your student’s needs.

Parental access to student’s health records

Due to federal confidentiality laws, Campus Health Services is not able to communicate with parents without consent from the student. These laws are designed to protect one’s privacy and control how personal information is accessed and disclosed. These laws are commonly referred to as HIPAA (the Health Insurance Portability and Accountability Act) and FERPA (Family Educational and Rights Privacy Act).  HIPAA is designed to protect an individuals medical information while FERPA is designed to protect an individuals educational and financial information.

With your student’s permission, Campus Health Services staff may discuss your child’s health concerns or needs with you. Students will need to sign a release of records allowing staff to discuss specific medical or mental health issues.

Immunization Requirements

Before new students can register, they are required to submit proof of two MMR (measles, mumps, rubella) immunizations. We also strongly recommend vaccination against meningitis ACWY and B, influenza, tetanus and pertussis. Learn about the immunization requirements and recommendations.

Health Coverage Options

Every student is welcome to receive care at Campus Health Services regardless of insurance coverage. While insurance is not required to receive care or treatment, all students are strongly encouraged to have some form of health insurance. All international students are required to have UnitedHealthCare Student Resources (UHCSR)  Student Health Insurance or a waiver from the international office. NAU Campus Health Services offers both a discount service plan, Louie Care, and a medical insurance plan through the Arizona Board of Regents from UnitedHealthCare Student Resources (UHCSR) Student Insurance. We are contracted with several insurance companies and can bill your insurance company for visits at our health center. It is the responsibility of patients to verify coverage before any visit at Campus Health. Please visit our Insurance and Payment page for the most detailed reference to who we are contracted with and how to pay for your visit.

Note: Counseling Services does not bill any insurance.

Providers and Accreditation

The providers at NAU Campus Health Services include board certified physicians, nurse practitioners, physical therapist, psychiatric providers, licensed psychologists and counselors, and a dietitian. NAU Campus Health Services offer laboratory, primary care, women’s health, osteopathic medicine, travel medicine, counseling, mental health, and nutritional services.

NAU Campus Health services is accredited through the American Association of Ambulatory Health Care.

First Aid Kit Recommendations

On the list of items to include when moving your student to campus should be a first aid kit. Minor injuries and illness can occur at any time and it’s best to be prepared. We recommend that your student’s first aid kit include:

• Insurance card
• Thermometer
• Fever reducer/pain reliever (Tylenol or ibuprofen)
• Antihistamines
• Decongestants
• Saline nasal mist
• Throat lozenges
• Cough drops and or syrup
• Rolaids or Tums
• Bandages/bandaids

Psychiatry and psychology are overlapping professions and often get confused. Both of these professions help people that experience emotional distress. Many people receive help from both of these professions. It is up to you where you would like to begin. If the clinician you meet with feels the other profession would be helpful we will refer you. Fortunately, campus health services has both psychiatry and psychology clinicians.

Psychiatry is the treatment of medical mental health disorders and often treated with medications.

Psychology/Counseling works with emotion and behaviors and treatment is focused on counseling, behavioral change and psychotherapy.

Patient Privacy Policy

Northern Arizona University is committed to protecting your medical information. The law requires us to keep your medical information private. We must give you this notice about our private practices and follow these practices.

Read the Notice of Privacy Practices for Norhern Arizona University

Please view ADM09 Patient Rights and Responsibilities v2 for a copy of the Patient Rights and Responsibilities

Browse through our list of health forms to find the one you need.

• Immunization requirement form
• Billing Form
• Mental health treatment for end of semester
• Parental authorization for underage consent

Medical Services staff maintains strict confidentiality of your records at all times.

A request from the patient is required to:

• release information from your medical record to yourself or another facility
• have records from another physician or health care facility sent to Medical Services

You may log in to complete the request for medical records.  Once the request has been completed and submitted, please allow 3 to 5 business days before the records are made available.

Changes to the NAU Blue Cross Blue Shield health insurance plan which took effect January 1, 2018:

1. There is NO co-pay or deductible to meet when you visit NAU Campus Health Services and carry the NAU Blue Cross Blue Shield PPO health insurance (this does not apply to the NAU HDHP).
2. There is a $250 deductible that must be paid before any benefit is paid. So, the first time you use your insurance this year, you will pay $250.00 ($500.00 per family).
3. Co-pays and deductibles will apply to medical visits outside of NAU Campus Health Services.

Secure email messaging is a way for patients to contact their provider through our HIPAA protected secure portal.

• Messages are for refills and simple health-related questions,
• Messages are not for urgent or serious medical issues,
• Messages are part of the medical record and may be seen by anyone on the care team.
• In our system, the expected response time is within three business days.
• Starting July 1, 2023, Campus Health may start billing your insurance for electronic messaging response that involves more than 5 minutes of a clinician’s time. Rates vary from $15-63 depending on the extent of the clinician’s time to answer questions and is covered by most insurances.
• Patients can contact our billing office 928-523-6343 or their insurance company if they have any questions.

Yes. Faculty and staff that are insured by a plan with which CHS is participating provider the can receive their primary care services at Campus Health Services, Medical Services. Spouses and domestic partners who are covered by Aetna, Cigna, UHC, TriCare Select/Standard or Blue Cross Blue Shield can be seen at CHS Medical Services. However, spouses or domestic partners without insurance are expected to pay out of pocket at time of service. Former spouses of eligible employees covered by a COBRA plan are not eligible.

Yes, CHS now accepts payments at the Check Out desk located on the first floor right next to the Check In area. All fees should be paid at time of service. If a spouse or domestic partner visits CHS they must pay for their copay/deductible on the date of service.

• There are several ways to get an itemized bill:
• Fill out a “Request of Charges” located at CHS’s Patient Services desk. We can mail or fax you your itemized statement.
• Email campushealth@nau.edu to request your statement.
• Call the Administration Office at (928) 523-6343.
• Log on to Campus Health Online to view your statements.

If you cannot make an appointment you will need to either log on to Campus Health Online or call (928) 523-8995 to cancel your appointment. If you do not cancel your appointment in an appropriate amount of time you will be charged a “no show” fee that varies depending on the type of appointment that is made. If you are running late, please call (928) 523-8995 to inform us you will be late. If you are more than 10 minutes late to an appointment there is a chance you will not be able to see the provider and you will be charged the “no show” fee.

Yes, if you are an employee of NAU you can obtain services at CHS.  If you are covered under BCBS, Aetna, Cigna, Tricare or UHC insurance, we will bill your insurance for you.

As of 8/15/2024, CHS is no longer contracted with State Risk for new injuries.

If you have a work related illness or injury please contact HR at https://in.nau.edu/human-resources/work-related-injuries/

You can choose from these four options to pay for your visit at Campus Health Services:

• Fee for Service: As a student, if you have paid the Health and Wellness Fee, you pay for individual services and are charged a fee for your office visit.  If you have not paid the Health and Wellness Fee, Office Visits are charged at a higher fee schedule.  Potential out-of-pocket costs in addition to the office visit fee include laboratory, injections, procedures, and supplies.
• LouieCare: You can pay $175 per Fall, Spring or Summer semester, $350 per academic year, or $460 per full year.  Most medical services provided by Medical Services are covered with a $15 co-pay per service. In-House laboratory tests are $15.
• Student Health Insurance Plan (SHIP): This group health insurance product is offered by all three state universities in Arizona and provides group coverage to students who are uninsured, need a less expensive alternative, or need an Arizona provider network. Primary care is covered at Medical Services with a $15 co-pay for each office visit and $10 for in-house laboratory tests.
• Your own Contracted Insurance Plan: We are currently contracted with Blue Cross Blue Shield, Aetna, Cigna, United Healthcare, and TriCare. We are currently not contracted with any Kaiser, and state Medicaid plans, including AHCCCS plans. To verify our participation, please call the number on the back of your insurance card and ask if they are contracted with NAU Campus Health Services.  Our Tax ID is 74-2579628.

When seeking services at NAU Campus Health Services always bring your NAU ID and your insurance card.  Also bring some sort of payment as payment is expected at the time of service.

If you have paid the Health and Wellness Fee, electing to use the health center on a Fee for Service basis means you pay all visit costs including the primary care office visit fee out-of-pocket.

Potential out-of-pocket costs in addition to the office visit fee include: laboratory, injections and procedures and supplies

No show fees range from $10 to $40.

We accept the UHC Student Health Insurance and are contracted with Aetna, Blue Cross Blue Shield, Cigna, Tricare and United Healthcare.  We also offer LouieCare, a discount program for services received at NAU Campus Health Service.

Let’s say, for example, you are sick and make an appointment at NAU Campus Health Services for evaluation and treatment. You will provide your insurance card and NAU ID to registration staff. Usually there will is a co-pay amount required by your insurance.  After registering, the NAU Campus Health Services provider will examine you and discuss with you what tests or treatment you may need.

NAU Campus Health Services will submit your charges and information to your insurance company. Your insurance company will process the NAU Campus Health Services claim for payment according to your plan benefits and sends the payment to NAU Campus Health Services. Your insurance company will also send you a notice (by mail or electronically) that the claim has been processed. This notice is called an Explanation of Benefits or EOB.

NAU Campus Health Services does not bill non-contracted insurance companies.  In these cases, you are expected to pay for your charges at the time of your visit.  If you do not see your insurance company on our contracted list, or if you are unsure, contact your insurance company and ask if your plan covers services rendered at NAU Campus Health Services. If we are not contracted, you may want to consider purchasing LouieCare.

Instructions for Uploading Insurance Cards to NAU Campus Health Services

• Launch your MyHealth secure portal at https://nauportal.pointnclick.com/
• Select the Student button.
• Use your NAU username and password to authenticate.
• Enter your date of birth.
• Select the Insurance Detail Link.
• Select Add Insurance Plan.
• Select Upload Front Image – Select the image of the front of your insurance card.
• Verify the image of the front of your card.
• Select Upload Back Image – Select the image of the back of your insurance card.
• Verify the image of the back of your card.
• Enter the insurance card information.
• Select Save.

Certain lab tests are done here at NAU Campus Health Services and billed to your insurance company. Other tests are sent out to a Reference Lab (Sonora Quest). If you have a lab test that is sent out, Sonora Quest will perform the test, send the results to your medical provider and send the charges directly to your insurance company. If your insurance company does not pay for the lab test in full, you will receive a separate bill from Sonora Quest.

• You received services from an out-of-network provider.
• You did not call your insurance company for prior approval before receiving treatment, if required.
• The service you received is not covered under your plan, for example MMR vaccination, STI tests, etc.
• Your insurance company needs verification of your student status
• You have an HMO plan and it only covers you when you see the doctors or healthcare facilities within their network. We are not contracted with any HMO plans.
• Your coverage has expired.
• You switched insurance plans but forgot to notify NAU Campus Health Services or upload your new insurance card through your patient portal.

If your charges were sent to your Louie Account, simply logon and pay your charges online. To pay charges in person, go to the Campus Health Services Administration Office in the Health and Learning Center, Building 25, on the second floor.

First contact your insurance company via telephone or the plan website. You may contact the NAU Campus Health Services Billing Office at 928-523-2131 or at campushealth@nau.edu. It is important to leave a message with your name, NAU ID number, contact information and question. We will contact you within 24 hours.

If you are 18 or older, we cannot discuss your charges with anyone except you, including your parents, without your permission. By signing the consent to treat, you authorize us to release information to your insurance company to process your claim. Recognize, however, if the billing address for your insurance plan is your parent’s/spouse’s/significant other’s home, an EOB from the insurance company (see insurance How Insurance Works) will be sent to that address. If you want us to discuss your health charges with your parent or spouse, you can fill out the Release of Medical Healthcare Information form in your Patient Portal.  This will allow others to have access to your information (scheduling treatment, discuss treatment, handle finances concerning health care).