Mission & vision
Mission: To create, maintain and enhance our campus through continuous improvement and sustainable practices.
Vision: To be a progressive, customer-focused organization that is recognized as a leader in providing exceptional service and responsible stewardship of university resources.
Welcome to the Facility Services website. Below is a list of our major departments and related information. In the box on the right are commonly used Quick Links for design professionals, contractors, faculty, bids and RFQs.
Work Control Center
Continue to submit work requests or report maintenance emergencies using one of these options:
- Use the Submit a Work Request button on this page.
- Use the Submit a Work Request button on the new Work Control Center webpage.
- Call the Work Control Center 24/7, 928-523-4227.
Office of Sustainability
The Office of Sustainability engages NAU students, employees, and community members around sustainable initiatives to meet our mission and fulfill our vision. The Office utilizes NAU’s Climate Action Plan to promote environmental stewardship in the areas of recycling and waste minimization, transportation, operations, procurement, water, energy and climate change, academics, and research.
Utility Services is responsible for the purchase, production and distribution of water and energy on campus. This includes the generation of steam, high temperature hot water, and chilled water at two campus plants for space heating, water heating and cooling of buildings.
Operations and Maintenance is responsible for the maintenance and continued safe operation of campus facilities, and for prolonging the useful life of facilities. Operations and Maintenance is tasked with operation and maintenance of campus buildings, including electrical, custodial, building access, fire life safety, plumbing, general maintenance, carpentry and paint. Operations and Maintenance is also responsible for maintaining the campus grounds, which includes snow removal. Additionally, Operations and Maintenance is responsible for maintaining the transportation service center, as well as the moving department. On a daily basis, Operations and Maintenance completes a wide variety of services in order to provide a functional, safe environment. Our departments are comprised of multi-talented, multi-skilled trades personnel experienced in all areas of building systems, both internally and externally.
Planning, Design & Construction
Planning, Design and Construction (PDC) guides development of large projects on the NAU campus and statewide, including yearly project development, project bids, blueprints, renderings, management of construction and opening.
The Engineering team provides leadership and support to Facility Services and the campus in a number of areas of expertise. The NAU Fire Marshal, through the Fire Prevention Office, is responsible to provide a fire safe campus environment. This includes evaluation of all campus facilities for fire hazards, fire safety education and training. The NAU Building Official, or his duly appointed agent, provides code review of construction documents, issues building permits and performs required inspections to ensure compliance with project requirements, NAU Technical Standards and appropriate codes. The GIS/CAD/Document Storage team is responsible to extend the GIS data base of all campus assets, provide CAD drawing support and manage storage of building drawings and documents. The Engineering team provides engineering and technical support for projects and other units within Facility Services. The Material Safety Official provides inspections and hazard control/abatement services related to hazardous building materials including asbestos, lead and PCB.