To create, maintain and enhance our campus through continuous improvement and sustainable practices.
To be a progressive, customer-focused organization that is recognized as a leader in providing exceptional service and responsible stewardship of university resources.
Welcome to the Facility Services website. Below is a list of our major departments and related information. In the boxes on the right are commonly used forms and Quick Links for design professionals, contractors, faculty, bids and RFQs.
After Hours maintenance request in a residence hall or academic building?
To submit a maintenance request any time: call 928-523-4227
We are on call at this number 24/7
Life-threatening emergency: call 911
Planning, Design & Construction
Planning, Design and Construction (PDC) guides development of large projects on the NAU campus and statewide, including yearly project development, project bids, blueprints, renderings, management of construction and opening.
Operations and Maintenance is responsible for the maintenance and safe operation of NAU campus facilities. We provide a variety of services on campus that establish a functional and safe campus environment that promotes learning, research, and daily operations, with an emphasis in prolonging the useful life of facilities.
What do we do?
- Operate and maintain campus buildings and grounds, as well as managing campus snow removal operations.
- Maintain the campus electrical, custodial, building access, plumbing, general maintenance, grounds, carpentry, and paint operations.
- Train and support our skilled trades professionals, support staff, and student workers.
Utility Services is responsible for the purchase, production and distribution of water and energy on campus. This includes the generation of steam, high temperature hot water, and chilled water at two campus plants for space heating, water heating and cooling of buildings.
Work Control Center
The Work Control Center is the hub of NAU facilities and grounds maintenance – a customer-focused team dedicated to providing our students, staff, and researchers with an excellent environment in which to study, live and work.
Submit work requests or report maintenance emergencies using one of these options:
- Use the Work Request button on this page
- Use the Submit a Work Request button on the Work Control Center webpage
- Call the Work Control Center 24/7: 928-523-4227
The Engineering team provides leadership and support to Facility Services and the campus in a number of areas of expertise. The NAU Building Official, or the duly appointed agent, provides code review of construction documents, issues building permits and performs required inspections to ensure compliance with project requirements, NAU Technical Standards and appropriate codes. The Engineering team provides engineering and technical support for projects and other units within Facility Services.
Office of Sustainability
The Office of Sustainability engages NAU students, employees, and community members around sustainable initiatives to meet our mission and fulfill our vision. The Office utilizes NAU’s Climate Action Plan to promote environmental stewardship in the areas of recycling and waste minimization, transportation, operations, procurement, water, energy and climate change, academics, and research.