Guide for faculty and staff

NAU Faculty Decision Tree

NAU EMAG Red Folder

JED – Higher Education Mental Health Faculty Guide

Jacks Care 24/7

Jacks Care 24/7 is a new service being offered to the NAU community. Students can access free emergency and ongoing counseling support via text, chat, and phone/video by downloading the app or visiting the TELUS Student Support website. Scan the QR code below, or access the App Store or Google Play from your phone to download the app. Visit the NAU Jacks Care 24/7 webpage for more information or print out the Jacks Care flyer and give to your students.

It is important that our Northern Arizona University faculty and staff provide help to students who may be in need of counseling and psychological services. There are three ways that university employees can serve as an intermediary for a student showing signs of need. You can:

• Express your concern to the student and suggest that they either call or go to Counseling Services to connect with a counselor
• Show your willingness to accompany the student to Counseling Services to help them make an appointment
• Call the center at 928-523-2261 and discuss your concerns with a counselor; in this telephone consultation, the counselor can help assess the situation and make recommendations for the next steps
• If you become aware of a psychological emergency or a crisis involving a student after regular business hours or on a weekend, a mental health professional can be contacted by calling Jacks Care 24/7 at (866) 656-9983.

Confidentiality

Licensed psychologists, counselors, and their supervisees are constrained, by law and ethical guidelines, from sharing information concerning students who receive help at Counseling Services.

Therefore, we cannot respond to requests for information without a release. However, we are able to listen to your concerns about a student and we will try to respond to questions of a general nature.

For more information on how to best assist your students, check out our PDF guide.

Printable QR code for Supporting Students in Distress website