Guide for faculty and staff

NAU Faculty Decision Tree

NAU EMAG Red Folder

JED – Higher Education Mental Health Faculty Guide

Supporting your students

It is important that our Northern Arizona University faculty and staff provide help to students who may be in need of counseling and psychological services. There are three ways that university employees can serve as an intermediary for a student showing signs of need. You can:

• Express your concern to the student and suggest that they either call or go to Counseling Services to connect with a counselor
• Show your willingness to accompany the student to Counseling Services to help them make an appointment
• Call the center at 928-523-2261 and discuss your concerns with a counselor; in this telephone consultation, the counselor can help assess the situation and make recommendations for the next steps
• If you become aware of a psychological emergency or a crisis involving a student after regular business hours or on a weekend, a mental health professional can be contacted by calling 928 523 2261.

Confidentiality

Licensed psychologists, counselors, and their supervisees are constrained, by law and ethical guidelines, from sharing information concerning students who receive help at Counseling Services.

Therefore, we cannot respond to requests for information without a release. However, we are able to listen to your concerns about a student and we will try to respond to questions of a general nature.

For more information on how to best assist your students, check out our PDF guide.

Printable QR code for Supporting Students in Distress website

Jacks Care 24/7

CS is excited to offer Jacks Care 24/7, a suite of services that provide FREE crisis and mental health support to ALL NAU students. Jacks Care 24/7 has been enhanced and updated for 2025!  We have partnered with Welltrack and Togetherall to offer the NAU community access to offer even more personalized support to serve your immediate and ongoing mental health needs.  For immediate/urgent concerns, you access crisis support 24/7 by calling 928-523-2261.

Jacks Care 24/7 now also offers interactive CBT-based tools and modules, a safe online peer community to support your mental health, and a therapist referral tool based on availability, insurance and many other criteria to fit your needs.