Billing and Payment

You can choose from these four options to pay for your visit at Campus Health Services:

• Fee for Service: As a student, if you have paid the Health and Wellness Fee, you pay for individual services and are charged a fee for your office visit.  If you have not paid the Health and Wellness Fee, Office Visits are charged at a higher fee schedule. Potential out-of-pocket costs in addition to the office visit fee include laboratory, injections, procedures, and supplies.
• LouieCare: You can pay $175 per Fall, Spring or Summer semester, $350 per academic year, or $460 per full year.  Most medical services provided by Medical Services are covered with a $15 co-pay per service. In-House laboratory tests are $15.
• Student Health Insurance Plan (SHIP): This group health insurance product is offered by all three state universities in Arizona and provides group coverage to students who are uninsured, need a less expensive alternative, or need an Arizona provider network. Primary care is covered at Medical Services with a $15 co-pay for each office visit and $10 for in-house laboratory tests.
• Your own Contracted Insurance Plan: We are currently contracted with Blue Cross Blue Shield, Aetna, Cigna, United Healthcare, and TriCare. We are currently not contracted with any Kaiser, and state Medicaid plans, including AHCCCS plans. To verify our participation, please call the number on the back of your insurance card and ask if they are contracted with NAU Campus Health Services.  Our Tax ID is 74-2579628.

When seeking services at NAU Campus Health Services always bring your NAU ID and your insurance card.  Also bring some sort of payment as payment is expected at the time of service.

If you have paid the Health and Wellness Fee, electing to use the health center on a Fee for Service basis means you pay all visit costs including the primary care office visit fee out-of-pocket.

Potential out-of-pocket costs in addition to the office visit fee include: laboratory, injections and procedures and supplies

No show fees range from $40 to $50.

We accept the UHC Student Health Insurance and are contracted with Aetna, Blue Cross Blue Shield, Cigna, Tricare and United Healthcare.  We also offer LouieCare, a discount program for services received at NAU Campus Health Service.

Let’s say, for example, you are sick and make an appointment at NAU Campus Health Services for evaluation and treatment. You will provide your insurance card and NAU ID to registration staff. Usually there will is a co-pay amount required by your insurance.  After registering, the NAU Campus Health Services provider will examine you and discuss with you what tests or treatment you may need.

NAU Campus Health Services will submit your charges and information to your insurance company. Your insurance company will process the NAU Campus Health Services claim for payment according to your plan benefits and sends the payment to NAU Campus Health Services. Your insurance company will also send you a notice (by mail or electronically) that the claim has been processed. This notice is called an Explanation of Benefits or EOB.

NAU Campus Health Services does not bill non-contracted insurance companies.  In these cases, you are expected to pay for your charges at the time of your visit.  If you do not see your insurance company on our contracted list, or if you are unsure, contact your insurance company and ask if your plan covers services rendered at NAU Campus Health Services. If we are not contracted, you may want to consider purchasing LouieCare.

Instructions for Uploading Insurance Cards to NAU Campus Health Services

• Launch your MyHealth secure portal at https://nauportal.pointnclick.com/
• Select the Student button.
• Use your NAU username and password to authenticate.
• Enter your date of birth.
• Select the Insurance Card Link.
• Select Add New Card.
• Select Upload Front Image – Select the image of the front of your insurance card.
• Verify the image of the front of your card.
• Select Upload Back Image – Select the image of the back of your insurance card.
• Verify the image of the back of your card.
• Select Save.

Certain lab tests are done here at NAU Campus Health Services and billed to your insurance company. Other tests are sent out to a Reference Lab (Sonora Quest). If you have a lab test that is sent out, Sonora Quest will perform the test, send the results to your medical provider and send the charges directly to your insurance company. If your insurance company does not pay for the lab test in full, you will receive a separate bill from Sonora Quest.

• You received services from an out-of-network provider.
• You did not call your insurance company for prior approval before receiving treatment, if required.
• The service you received is not covered under your plan, for example MMR vaccination, STI tests, etc.
• Your insurance company needs verification of your student status
• You have an HMO plan and it only covers you when you see the doctors or healthcare facilities within their network. We are not contracted with any HMO plans.
• Your coverage has expired.
• You switched insurance plans but forgot to notify NAU Campus Health Services or upload your new insurance card through your patient portal.

If your charges were sent to your Louie Account, simply logon and pay your charges online. To pay charges in person, go to the Campus Health Services Administration Office in the Health and Learning Center, Building 25, on the second floor.

First contact your insurance company via telephone or the plan website. You may contact the NAU Campus Health Services Billing Office at 928-523-2131 or at campushealth@nau.edu. It is important to leave a message with your name, NAU ID number, contact information and question. We will contact you within 24 hours.

If you are 18 or older, we cannot discuss your charges with anyone except you, including your parents, without your permission. By signing the consent to treat, you authorize us to release information to your insurance company to process your claim. Recognize, however, if the billing address for your insurance plan is your parent’s/spouse’s/significant other’s home, an EOB from the insurance company (see insurance How Insurance Works) will be sent to that address. If you want us to discuss your health charges with your parent or spouse, you can fill out the Release of Medical Healthcare Information form in your Patient Portal.  This will allow others to have access to your information (scheduling treatment, discuss treatment, handle finances concerning health care).