Per DOD MOU, Northern Arizona University refrains from providing any commission, bonus, or other incentive payment based directly or indirectly on securing enrollments or federal financial aid (including tuition assistance funds) to any persons or entities engaged in any student recruiting, admission activities, or making decisions regarding the award of student financial assistance.

Per DOD MOU, Northern Arizona University refrains from high-pressure recruitment tactics such as making multiple unsolicited contacts (3 or more), including contacts by phone, email, or in-person, and engaging in same-day recruitment and registration for the purpose of securing service member enrollments.

Per DOD MOU, Northern Arizona University will provide service members access to an institutional financial aid advisor who will make available appropriate loan counseling, including disclosing the educational institution’s student loan cohort default rate (CDR), the percentage of its students who borrow, and how its CDR compares to the national average. If the educational institution’s CDR is greater than the national average CDR, Northern Arizona University will disclose that information and provide the service member with loan repayment data.

Return of unearned tuition assistance policy: Military tuition assistance (TA) is awarded to a service member under the assumption the service member will attend classes for the entire period for which the TA is awarded. Eligibility for TA is class specific. Please review our policy and accompanying table for information regarding your financial liability in the event of a course withdrawal.

Our military-connected students fall under the purview of the university-wide re-admission policy in that the nuances and challenges that our students face due to military obligations are addressed through departmental resources and procedures to best support our students. Specific support and resources have been built out within the Department of Veteran and Military Services that include but are not limited to the following:

Northern Arizona University
Department of Veteran and Military Services
928-523-VETS (8387)
vets@nau.edu

Leaving for military obligations:

• a specific POC that will assist the student navigate withdrawing from the university
• assist with connecting the student with academic advising to map out degree completion upon return
• contact the Office of Student and Departmental Accounts to remove any charges accrued due to the deployment
• discuss with the student the best course of action, whether that be a military institutional excuse, a formal request for incompletes, or an administrative withdrawal
• assist the student with any forms to withdraw from the university

Returning after military obligations:

• serve as the main contact for the student to connect with their academic department and academic advisor to review the next steps to take to completer their degree
• assist with any funding questions with education benefits or financial aid
• share academic support resources with the student to assist with the transition back to school
• serve as a point of contact for any student-specific nuances that may arise in the transition back to the university

NAU admissions: Applying for readmission 

A military institutional excuse is granted to a student to participate in military events/drills based on official military orders. This also covers medical appointments with the Department of Veterans Affairs, including treatment and referrals to non-VA facilities. Please visit the military institutional excuse website to submit your request.

For a full breakdown of NAU’s tuition and fees, please visit the Student and Departmental Account Services website.

Esther V. Cuellar, M.Ed., has over 16 years of financial aid, scholarships, and supervisory experience. Background includes ten years in financial aid and eight years in scholarships within Arizona’s university systems. Esther’s strong points include counseling students about financial aid eligibility, application procedures, other aid programs, costs, indebtedness, money management, and financial planning. Esther has been a long-term member of the AASFAA and NASFAA organizations. Both organizations are committed to educating financial aid advisors on state and federal regulations.

Esther V. Cuellar, MEd

Assistant Director, Scholarships

Esther.Cuellar@nau.edu | 928-523-6079

PO Box 4108, Flagstaff, AZ 86011

nau.edu/osfa

The college financing plan is a brief summary of the different chapters of VA benefits. It is designed to provide a comparison between the different chapters of benefits.