Siteimprove FAQs

There are three primary sources for documentation and resources for Siteimprove:

1. The training page will provide you with a brief overview of the functionality of Siteimprove.
2. The Help Center and Academy provides in-depth explanations and detailed answers. This link can also be found in the upper, right corner after logging into Siteimprove itself.
3. If you would prefer in-person assistance, feel free to drop-in to one of our weekly open labs.

Yes, the “Recheck this page” button scans the live page and then reports its findings in the page report. The recheck button is described in further detail in the interactive Quality Assurance page report tutorial. Ensure that you are logged into Siteimprove before attempting to go through the tutorial.

No, Siteimprove only scans and reports on published, live pages.

The Accessibility and SEO errors that are not able to be fixed by the standard editor can be addressed by the Development team. There is no timeline for when the issues will be fixed, but the most serious ones will be prioritized first.

If a word or acronym that is spelled correctly is flagged as a misspelling on Siteimprove (ex: MyNAU), then you can submit a support form to request that it be added to the list of accepted words so that it doesn’t appear as a false positive result. Please note that misspellings are case-sensitive.

You can go to the page report by clicking on any of the links within the “Fix These Issues to Improve Your Score” and “Fixed Issues” modules from the page inspector.

NAU sites that change their URL will ideally have all of their links redirected so that nothing is broken as a result. However, since there is always a slight possibility of errors in this process, it is always best practice to fix the broken links on your site yourself instead of depending on this process.

The Digital Certainty Index™ (DCI™) is a measure of the quality and potential impact of a site’s digital presence, including:

• A website’s accessibility and usability
• A website’s credibility and trustworthiness
• How well-poised a website is to respond to SEO challenges

Read more on Siteimprove’s site.

The score breakdown consists of a point system that was developed by Siteimprove based on accepted web standards.

General Siteimprove users cannot adjust policies. Policies were established by the Web Project Team at the time Siteimprove was configured for NAU. If you have any comments about or suggestions for policies on Siteimprove, don’t hesitate to contact the WCM Support Team.

If your site goes down while Siteimprove is scanning it, then any of the charts you look at will show as a drop to zero. We do not anticipate this to be an issue, but occasionally errors occur and the site will go down for a slight period of time as a result.

The shortest path from the homepage, within the page inspector tool, relies on the path from the main homepage (either in.nau.edu or nau.edu), not from your site’s set front page.

Rechecking a single page takes one to a few minutes. Please note that this time may vary if Siteimprove is currently crawling your site.

Since broken links and misspellings are some of the most common issues on the NAU site and some of the most frustrating things for users to experience, we recommend prioritizing these issues within the Quality Assurance module.

Siteimprove is a tool that the University is providing in order to assist WordPress users with maintaining and enhancing their sites. Although we recommend that all Unit Web Coordinators and Site Stewards use Siteimprove, it is not a requirement and will not be forced upon anyone who does not desire to utilize it.

Siteimprove is the tool used to discover and present issues to you that it finds on your site. In order to actually fix the issues, you will need to login to WordPress, edit the page, correct the issues, and then publish the page.

The WCM Support Team will configure the proper settings within Siteimprove so that you automatically receive reports weekly for the site(s) you manage after you attend the Siteimprove training, you do not need to sign up anywhere.