Frequently Asked Questions
Listed here are some of our most common questions for our platforms and systems. Please click a link below to jump to that category.
How do I become trained within WordPress? Accordion Closed
You can learn how to become fully-trained within WordPress in order to edit and update content on your department’s website by following the instructions on our training page.
What accessibility standards will the new site comply to and how is that being enforced? Accordion Closed
Web Content Accessibility Guidelines (WCAG), the international standards for Accessibility, 2.0 AA is the minimum standard for the site, and the university strives for WCAG 2.0 AAA compliance when reasonably feasible. Siteimprove and NAU accessibility analyst, Sean Kugler, will help with compliance.
What level of training are Site Stewards and student workers required to go through? Accordion Closed
Site Stewards and student workers are required to complete the training to become a WordPress user, which is the base level of training that every other WordPress user undergoes. Training is essential to Site Stewards so they are knowledgeable about web operations and can establish consistency in their site. View more information about Site Stewards.
I have previous experience using WordPress, do I still need to take the training? Accordion Closed
Yes, everyone who desires to obtain access to edit and update content on their department’s website is required to take the training to become a WordPress user. Since the WordPress theme that NAU uses was developed in-house, many features are different than the standard WordPress instance and we want to ensure that users know how to navigate its interface optimally.
Who is the Unit Web Coordinator for my department? Accordion Closed
View more information about Unit Web Coordinators, including a complete list of UWCs for each unit.
What is the difference between nau.edu and in.nau.edu? Accordion Closed
Our public-facing website project (www.nau.edu) is focused on a OneNAU growth strategy, which includes continued work on prospective student pathways for recruitment, college- and program-specific content, through leadership presence, public-facing news, and other marketing initiatives to serve all our audiences and University initiatives. We also recognize the need to serve internal audience-oriented web content for current faculty, staff, and students. Sometimes referred to as an “intranet”, the internal-facing website of in.nau.edu will provide information in support of the current NAU community audiences and improve access to functional aspects while keeping our external WWW messaging succinct and clear.
Do sites on in.nau.edu require an NAU account to access them? Accordion Closed
No, in order to promote transparency all sites on in.nau.edu will be publicly accessible, this means that anyone can get to them and access the content without requiring an NAU account.
What about items that do need to be secured and require authorization to access? Accordion Closed
The in.nau.edu platform has the ability to require a CAS login for certain sites or pages that might need to be secured. However, there are a variety of options that can be used to provide secure content on the web based on the data classification. Please contact the WCM Support Team to review and discuss options.
Did the change in name from nau.edu to in.nau.edu cause problems with our links? Accordion Closed
ITS is supporting this change in domain name through the use of global find and replace tools to update links and menus as part of site launches into the in.nau.edu environment. We also create rules to capture and redirect traffic from the existing WWW site to the new location on IN. Because of that, initial issues were minimal, and over time as content is updated and search engines reindex, the site errors will become less prevalent.
Will my site move if it is already on nau.edu and should be internal or vice versa? Accordion Closed
There are some sites that have already gone live that will need to be moved over to the in.nau.edu environment or vice versa. Unit Web Coordinators and Site Stewards will be notified of these moves beforehand and will inform other WordPress users in their departments.
What about sites that have both internal and external content, such as a college site that includes internal policies and forms? Accordion Closed
At this stage we are dealing with broad strokes at the site level, but know that we do need to get more granular and do so with an understanding as to what the ramifications are for customer and content editor experience. Defining that is part of discussions with ITS, University Marketing, and business stakeholders that are ongoing.
How do I access documentation and resources for Siteimprove? Accordion Closed
There are three primary sources for documentation and resources for Siteimprove:
- The training page will provide you with a brief overview of the functionality of Siteimprove.
- The Help Center and Academy provides in-depth explanations and detailed answers. This link can also be found in the upper, right corner after logging into Siteimprove itself.
- If you would prefer in-person assistance, feel free to drop-in to one of our weekly open labs.
Does the “Recheck this page” button scan the live page? Accordion Closed
Yes, the “Recheck this page” button scans the live page and then reports its findings in the page report. The recheck button is described in further detail in the interactive Quality Assurance page report tutorial. Ensure that you are logged into Siteimprove before attempting to go through the tutorial.
Does Siteimprove scan and report on draft pages? Accordion Closed
No, Siteimprove only scans and reports on published, live pages.
For the Accessibility and SEO errors that I can’t fix, who will fix them? Accordion Closed
The Accessibility and SEO errors that are not able to be fixed by the standard editor can be addressed by the Development team. There is no timeline for when the issues will be fixed, but the most serious ones will be prioritized first.
How do I get a spelling approved? Accordion Closed
If a word or acronym that is spelled correctly is flagged as a misspelling on Siteimprove (ex: MyNAU), then you can submit a support form to request that it be added to the list of accepted words so that it doesn’t appear as a false positive result. Please note that misspellings are case-sensitive.
How do I get to the page report from the page inspector? Accordion Closed
You can go to the page report by clicking on any of the links within the “Fix These Issues to Improve Your Score” and “Fixed Issues” modules from the page inspector.
I am linking to an NAU site that just changed their URL, so now my link is broken. Do I fix the link or will it be redirected? Accordion Closed
NAU sites that change their URL will ideally have all of their links redirected so that nothing is broken as a result. However, since there is always a slight possibility of errors in this process, it is always best practice to fix the broken links on your site yourself instead of depending on this process.
What is the Digital Certainty Index (DCI)? Accordion Closed
The Digital Certainty Index™ (DCI™) is a measure of the quality and potential impact of a site’s digital presence, including:
- A website’s accessibility and usability
- A website’s credibility and trustworthiness
- How well-poised a website is to respond to SEO challenges
Read more on Siteimprove’s site.
Can Siteimprove track when my site goes down? Accordion Closed
If your site goes down while Siteimprove is scanning it, then any of the charts you look at will show as a drop to zero. We do not anticipate this to be an issue, but occasionally errors occur and the site will go down for a slight period of time as a result.
How long does it take for the page recheck to run? Accordion Closed
Rechecking a single page takes one to a few minutes. Please note that this time may vary if Siteimprove is currently crawling your site.
What are the top priorities we should have when looking at scores? Accordion Closed
Since broken links and misspellings are some of the most common issues on the NAU site and some of the most frustrating things for users to experience, we recommend prioritizing these issues within the Quality Assurance module.
Do I fix problems within WordPress or Siteimprove? Accordion Closed
Siteimprove is the tool used to discover and present issues to you that it finds on your site. In order to actually fix the issues, you will need to login to WordPress, edit the page, correct the issues, and then publish the page.
Do I need to sign up to receive the email reports? Accordion Closed
The WCM Support Team will configure the proper settings within Siteimprove so that you automatically receive reports weekly for the site(s) you manage after you attend the Siteimprove training, you do not need to sign up anywhere.