Website Support
Virtual Visit Request info Apply
MENUMENU
  • Resources
    • Publishing Help
      • Style Guide Index
      • Keyboard Shortcuts
      • Shortcodes
      • Web Writing Guide
    • Roles
      • Overview of Roles
      • Unit Web Coordinator
      • Site Steward
    • Policies & Procedures
  • Training
    • Training
      • How to become a WordPress user
      • Request a Sandbox Site
      • Sandbox requirements
      • Training schedule
    • Additional Training Opportunities
      • Siteimprove
      • UX/UI
  • About
    • News
    • Contact Us
  • FAQs
  • Submit a Support Request
  • IN
  • Web
  • Siteimprove

Business unit site support

ServiceNow 928-523-1511

View Siteimprove FAQs

Submit misspellings for approval

If words are falsely flagged as misspellings on a site (ex: MyNAU), a ServiceNow ticket can be submitted to request that the words be approved so that they do not appear as misspellings within Siteimprove.

Siteimprove training and documentation

Introduction to Siteimprove | Quality Assurance | Accessibility | Policies

Introduction to Siteimprove

Siteimprove is a tool that scans all of the NAU websites for issues with accessibility, SEO, quality assurance, and Digital Certainty Index (please read this article that will provide brief definitions of these terms). It scans every site for items that have been flagged as issues. These issues are then configured into reports and for individual sites so that they can easily be found on pages and properly fixed. Siteimprove is a crucial tool for improving the overall quality of the NAU web presence and to better complying with the University’s brand guidelines.

Logging in Accordion Closed

Follow these steps to login to Siteimprove:

  1.  Login to Siteimprove by visiting https://nau.edu/siteimprove. Please note that this URL will always be the same, therefore it is recommended that you bookmark it. Logging into this URL will create your account, however, your settings will still need to be configured.
  2.  Contact the EASI Web Team so that a team member can properly configure your account settings.
  3.  Once you hear back from the WCM Support Team, you will be able to continue with the instructions below.

Site and group Accordion Closed

You will have access to a site and group that will always be visible on the top of the SiteImprove page.

Image showing location of site and group in Siteimprove in the upper left corner region.

Multiple sites or groups

If you have access to multiple sites or groups, you will need to choose one site and group before working within Siteimprove by (1) clicking on “All sites” and (2) choosing the site that you would like to work on.

Choosing a site and group when you have access to multiple sites: step (1) clicking on “All sites” and (2) choosing the site that you would like to work on.

Then, (3) choosing a specific group to work on.

Choosing a specific group to work on, if you have access to multiple groups. Click the dropdown titled "Groups."

Note: If you have access to multiple sites, every time you login to SiteImprove, you will need to select a site and group to work on.

Interface Accordion Closed

Follow along with this interactive introduction to the Siteimprove (SI) interface.

Navigating Siteimprove

DCI Score Dashboard Accordion Closed

The DCI Score Dashboard will provide you with information specific to the site you chose and includes quick links on how to improve the score of your site. The DCI Score Dashboard will be the first thing you see after you login and the easiest way to navigate to other places in SI so that you can address the issues that you would like to fix.

Image showing the DCI Dashboard, include Digital Certainty Index, Quality Assurance, Accessibility, and SEO overviews.

Menu Accordion Closed

The menu provides a more in-depth and comprehensive way to navigate Siteimprove than the DCI Score Dashboard. Take a moment to familiarize yourself with the menu. Here are some common menu pathways that you might find useful:

  • Quality Assurance -> Links -> Broken Links
  • Quality Assurance -> Spelling -> Find Misspellings

Note: If you do not see the menu, try clicking on the button in the top, left corner of the webpage.

Terminology Accordion Closed

These are some common terms associated with WordPress and Siteimprove.

Term in SiteimproveHow we normally refer to it
SiteNetwork (ex: in.nau.edu or nau.edu)
GroupSite (ex: nau.edu/library)

Quality Assurance

Quality Assurance is “a measure of the credibility and usability of the user-facing characteristics of your site” that takes into account four sub-categories: content quality (ex: misspellings), content freshness (ex: frequency of updates), user experience (ex: number of broken links), and security (ex: no sensitive information on the site, like social security numbers).

Note: Please make sure that you have a site and group selected before continuing.

Broken links and misspellings Accordion Closed

Take these interactive tutorials to learn how to interact with broken links and how to interact with misspellings.

Locating an issue Accordion Closed

Locating an issue within the Pages with Broken Links section: step (1) clicking on the URL.

When (1) clicking on the URL, SI will (2) open a new window and highlight where the broken link is on the page. You can also (3) choose to show the view the page content or the HTML (code) of the page to help you identify it:

Locating an issue: step (2) click the open a new window button. Siteimprove will highlight where the broken link is on the page. You can also (3) choose to show the view the page content or the HTML (code) of the page to help you identify it.

Fixing the issue in WordPress Accordion Closed

First, make sure that you are logged in to the WordPress site that you are working in. In order to actually make the change in WordPress, ensure that you are viewing the pages with either broken links or misspellings and use the Open in new window button shown in Pages with Broken links section. button. his will open the page on the front-end and you will be able to edit the page at the top. NOTE: currently we do not have CMS deep-linking available, so the Button with title CMS which will not work with WordPress. button will not work.

Screenshot of the Pages with Broken Links section.

“Fix these issues to improve your score” Accordion Closed

This widget, found by navigating to Quality Assurance > QA Overview on the menu, lists out specific issues that will improve the site’s Digital Certainty Index (DCI). The issues are listed in order of the impact they have the site’s score.

Accessibility

Although most accessibility issues flagged by Siteimprove are not solvable by standard editors, using the “My starred issues” feature can assist with identifying issues that are most relevant to your work.

My starred issues Accordion Closed

Siteimprove allows users to star accessibility items that are most relevant to their work so that they can easily be navigated to later. Follow these steps to star an item:

  1. From the menu, navigate to Accessibility > Issues. You will see a list of all accessibility issues.
  2. Star the issues that are most relevant to your work by clicking on the star to the left of the item.
  3. Click on “My starred issues” in the top, middle of the page to view the items that you have starred. These starred issues will always be found here, so they can be easily navigated back to in the future.

Image shows a screenshot of the "My starred issues" within the Accessibility area of Siteimprove

Policies

A policy is a way to enforce NAU’s web standards and brand guidelines. Policies can be created by users with a higher level of permissions and added to the Policy Library. A policy is basically a rule that finds all of the instances on the desired site. For example, there is a policy currently in place to find all “embedded videos.” A policy will find all of the embedded videos on the site and/or group you select and will show you a list of pages with the element of embedded videos. Take this interactive tutorial to learn how to navigate within the Policy section.

Note: Please make sure that you have a site and group selected before continuing.

Navigating to policies Accordion Closed

Find the policies currently in place by navigating on the menu to Policy > Policy Overview.



Website support
Location
Building 54
Information Technology Services
1301 S. Knoles Drive
Flagstaff, AZ 86011
Mailing Address
PO Box 5100
Flagstaff, AZ 86011
Contact Form
Email
ask-its@nau.edu
Phone
928-523-3335