Contact Savi
- Phone: 1-833-604-1226
- Savi hours- weekdays between 5:30 a.m. – 5:00 p.m. (MST).
- partners+tiaa@bysavi.com
Savi Student Loan Assistance
Feeling overwhelmed by student debt?
Or trying not to think about it?
SAVI can help!
Starting October 17, 2022, you can enroll in SAVI’s Essential Concierge Service at no cost!
Savi can help you reduce your monthly student loan payments! As of October 2022, Savi is managing over 9 million dollar is student debt for NAU employees.
- On average, employees enrolled in Savi have saved $1,284 a year on their loan payments.
- Savi projects NAU employee will see an average loan forgiveness of $38,525.
Money saved is money in your pocket to use for other financial goals, whether it’s building up an emergency fund, saving more for retirement, or paying off other debt.
There are two Savi services available to NAU Employees
DIY Calculator
Use this calculator to assess you situation and get guidance on the best options available. Try the free calculator today to see if you might qualify.
Essential Service
A service to administer the PSLF program’s ongoing paperwork requirements including annual reenrollment, employer certifications, and filing for PSLF credits with the DOE.
Starting October 17, 2022. This service will be provided to NAU employees at no cost.
How to get started
Go to nau.bysavi.com and follow the path to explore your federal forgiveness options.
You’ll need three things to use Savi effectively:
1. Your social security number (format: 123-45-6789)
2. Tax return or the first page of your most recent tax transcript* You can request a copy of a tax transcript in about 5 minutes by visiting https://www.irs.gov/individuals/get-transcript
*A tax transcript is a summary of your recent tax filings that can be requested from the IRS (Internal Revenue Service). Each transcript includes important information for applying to new student loan repayment plans, such as your filing status, adjusted gross income (AGI), wages, and more.
3. Logins to any loan servicers (e.g., Navient, Nelnet, Great Lakes)
Your login information includes username or email, password, and anything else required to log into your student loan servicer’s website. Your student loan servicer website is the place you go to make payments on your student loans. This information will be used to import your student loan details into Savi during the account setup process.
For more information review Savi Quick Start Guide
4. Your NAU Email address – If you want to enrolled in Savi’s Essential Concierge Service to manage the PSLF process you will need to provide your NAU email address.
If you need help setting up a account, contact the Savi support line at 833-604-1226
Frequently Asked Questions
What is Public Service Loan Forgiveness (PSLF)? Accordion Closed
The Federal Government has a program specifically for people who work for nonprofit, government or public sector employers. If you work for one of these employers, have Direct Loans, and make 120 monthly on-time payments, you may be eligible to have your remaining federal student loan debt forgiven tax-free.
Entering into PSLF or another forgiveness program requires a commitment to see it through to the end. Switching to an income-driven repayment plan (required if you are working towards PSLF) may actually cause your student debt to increase over time, which can be problematic unless you get forgiveness at the end. If you know you will not be working fulltime in a non-profit for 120 months, then forgiveness may not be the right path for you. Individuals may want to consult their personal tax or legal adviser before making any decisions regarding the status of their student loans.
What is an income-driven repayment plan (IDR)? Accordion Closed
PSLF is necessarily paired with an income-driven repayment plan. These are repayment plans that take into account your income, student debt, and personal situation and may result in lower monthly payments. The plans that qualify you for PSLF include IBR, ICR, PAYE, and REPAYE. The Standard repayment plan technically qualifies as well, but since this plan spans only 10 years, you wouldn’t have any balance left to forgive after 120 qualifying monthly payments.
Who is Savi? Accordion Closed
Savi was started as a social-impact public benefit company. The people behind it are student loan experts, advocates and borrowers who have been fighting for many years to improve the broken student loan system. Savi realized that the 44+ million student loan borrowers needed better and more personalized information about how to manage and repay their debt. Savi helps people navigate the valuable but complicated federal programs available to people who work in public service. TIAA has a minority ownership interest in Savi.
Is this service is available for all employees? Accordion Closed
SAVI is available to all regular benefit eligible employees. While the Savi tool is being brought to NAU by TIAA, there is no connection to the retirement plans. You do not need to be a participant with TIAA now, or in the future, to take advantage of this service.
How can Savi help me? Accordion Closed
Between January 1, 2019 and December 31, 2019, based on Savi’s internal measurements, Savi users saw average projected savings of $1,880 per year.
There are two service tiers available to borrowers. 1. A free calculator to assess their situation and get guidance on the best options available. 2. An optional fee-based service to administer the program’s ongoing paperwork requirements including annual reenrollment, employer certifications, and filing for PSLF credits with the DOE. This service helps borrowers avoid common and not-so-common errors and to stay in compliance with exacting rules. A portion of the fee may be shared with TIAA to offset costs to support the program.
How do I get help navigating Public Service Loan Forgiveness (PSLF)? Accordion Closed
Starting October 17, 2022, if you want to pursue PSLF, you may enroll in SAVI Essential concierge service to complete and manage the paperwork for the duration of the program at no cost. You only need to provide your NAU email to qualify for the service.
The annual fee for this service is normally $60, but NAU will pick-up the fee each year. This benefit is taxable, so employees who enroll in the Essential Service will see $60 added to their annual taxable income.
Can I take advantage of Savi for student loans I’ve taken out for my children? Accordion Closed
Student debt you’ve incurred on behalf of children (Parent PLUS loans) may qualify for relief. You may need to first consolidate them to Direct Consolidation loans; the tool will help steer you in the right direction.
How likely is it that my employment qualifies for loan forgiveness? Accordion Closed
To be eligible for forgiveness, you must be a full-time employee of an eligible public interest employer, that is, at a 501(c)(3) not-for-profit school, university or hospital; in government or approved governmental entities; or at a few other public interest organizations.
What if I am in an income-driven repayment plan working towards PSLF and my income changes? Accordion Closed
You need to recertify your income annually, but if your income decreases at any point OR you added a dependent (or even become pregnant), you can submit IDR paperwork to have your payment recalculated immediately to try to lower your monthly payments.
Do I need to decide now to sign up for the Savi fee-based service? Accordion Closed
No. Once you’re a registered user on Savi’s website, you can try out the free tool first, and decide later if you’d like to take advantage of the optional administrative services available in the Savi Essential.
Starting October 17, 2022, if you want to pursue PSLF, you may enroll in SAVI Essential concierge service to complete and manage the paperwork for the duration of the program at no cost. You only need to provide your NAU email to qualify for the service.
The annual fee for this service is normally $60, but NAU will pick-up the fee each year. This benefit is taxable, so employees who enroll in the Essential Service will see $60 added to their annual taxable income.