Your Benefit Contacts

• Email: nauhrbenefits@nau.edu
• Phone: 928-523-2223
• Fax: 928-523-7486
• Website: nau.edu/human-resources

• Email: campushealth@nau.edu
• Phone: 925-523-2131 – Appointments
  928-523-2131 – Medical Services
• Website: nau.edu/medical-services

Hours
Monday – Friday 8:30 am – 5:30 pm (closed 12:00 pm – 1:00 pm)
Most Saturdays (excluding summer and holidays) 11:00 am – 2:00 pm

• Phone: 602-542-5008 or 800-304-3687
• Fax:  602.542.4744
• Website: benefitsissues@azdoa.gov

• Blue Cross Blue Shield Group #0002
• Phone: 800-423-6484 – Customer Service
  928-526-0232 – Flagstaff Claims Office
  866-325-1794 – OptumRX
• Website: azblue.com

• Phone: 866-346-5800
• Website: healthequity.com

• Group #30855
• Phone: 866-287-1980
• Website: www.azblue.com/stateofaz

• Group # 705963
• Phone: 800-896-1067
• Website: www.whyuhc.com/stateofaz 

• PCN: 28914   RX Bin: 003585
• Phone: 888-648-6769
• Website: benefitoptions.az.gov

Inspira Administrator as of 01/01/2026

• Phone: 833-419-0316
• Info: bit.ly/azinspira
• Members: mybenefits.inspirafinancial.com

Previous Administrator – Optum Bank 

• Phone: 866-610-4839
• optumbank.com/arizona

• Group # 77777-0000
• Phone: 602-588-3620 or 866-978-2839
• Website: https://www.deltadentalaz.com/
• Member ID: Your member ID is your employee ID number with a 077 in front.
  Example: 0774444444

• Group # S800B
• Phone: 844-208-0223
• Website: smilestateofaz.com

• Group # 11001-2178 Plan # 938
• Phone: 888-759-9772
• Website: https://avesis.com/arizona/
• Member ID: Your member ID is your employee ID number with a 77 + the letter “V” at the end.
  Example: 774444444V

• Phone: 800-659-3035 – ASI Flexible Spending Customer Services
• Website: asiflex.com

• Group #805644  
• Phone: 800-882-8395
  

Separate from the State of AZ Life Insurance coverage through the Hartford .

Effective January 1, 2026

• Phone: 877-791-1381
• Website: https://web1.lifebenefits.com/content/lifebenefits/arizona/en.html

Claims before January 1, 2026 should be submitted to Securian.

Separate from the NAU Life Insurance coverage through the Hartford .

• Group # 4980
• Phone: 800-799-4455
• Website: unum.com

Effective January 1, 2026

• Phone: 877-791-1381
• Info: bit.ly/azhartford
• Claims: account.thehartford.com

Claims before January 1, 2026 should be submitted to MetLife.

• Phone: 866-264-5144
• Info: metlife.com/StateofArizona |
• Claims: mybenefits.metlife.com/stateofarizona

• Phone: 877-232-0596
• Website: www.azasrs.gov/content/long-term-disability

Effective Janaury 1, 2026  

• Phone:877-791-1381
• Info: ly/azhartford
• Claims: thehartford.com

Claims before January 1, 2026 should be submitted to MetLife.

• Phone: 866-264-5144
• Info: metlife.com/StateofArizona |
• Claims: mybenefits.metlife.com/stateofarizona

 

 

 

Toll free: 800-343-0860

Website: https://nb.fidelity.com/public/nb/nau/home

 Schedule an appointment with a Fidelity representative

Toll free: 800-842-2252
Website: https://www.tiaa.org/public/tcm/arizona/home tiaa.org

Schedule an appointment with a TIAA representative 

 

Customer Service 602-568-7179
Website: https://www.arizonadc.com

Schedule an Appointment with and Nationwide representative

• Email partners+tiaa@bysavi.com
• Phone: 1-833-604-1226

Savi hours- weekdays between 5:30 a.m. – 5:00 p.m. (MST).