New, incoming Fall (eligible) students can begin to add their digital JacksCard to their phone after July 1st.

Who is eligible for the digital JacksCard?

• Students who are enrolled in at least one class at the Flagstaff campus.
• Full time faculty and staff.

View all digital JacksCard eligibility requirements →

If you are not eligible for the digital JacksCard, review eligible groups for the plastic JacksCard.

Digital JacksCard is the primary option for all Flagstaff Mountain students and full-time faculty/staff with an eligible smartphone.

Physical JacksCards are only the only option for part-time faculty/staff, Online Students, Statewide Campus (students and staff), CCC2NAU, ARD, Biology Animal Lab, and students with technical issues.

Yes, you can use your JacksCard even if your phone does not have network connectivity, as the JacksCard is stored on your device.

If you are having any difficulty using your JacksCard to complete a transaction, report any issues to the JacksCard Office:
Email: JacksCard@nau.edu
Phone: 928-523-1905
Visit: JacksCard Office

Flagstaff campus students:

• The enrollment deposit covers the cost of the JacksCard. There is no additional charge.
• If students opt for a plastic JacksCard, there is a $30 fee.
• Plastic JacksCards are subject to a replacement fee of $30 whenever they lose or damage their card.

If you opt out of your enrollment deposit or are an international/graduate student, the cost for a JacksCard is $30.

On iPhones, Express Mode allows you to use your JacksCard without unlocking your phone, using Face ID, Touch ID, or your passcode. You simply hold your iPhone near a reader to scan.

When you add your JacksCard to your Apple Wallet, Express Mode is turned on by default. If you don’t want to use Express Mode, you can turn it off using the following steps.

1. On your iPhone, open the Apple Wallet app
2. Tap your JacksCard
3. Tap “…” located in top right corner
4. Tap the Express Mode On/Off switch

Statewide and Online Students are only eligible for the plastic JacksCard.
To get your card follow these steps:

• Submit your JacksCard photo. Review our Photo Submission Guidelines.
• Fill out the Extended Campus Form.
• Email the Extended Campus Form to us at JacksCard@NAU.edu along with a photo or scan of a government-issued ID.

Dining Dollars purchased in the fall semester carry over to the spring semester and expire on the final day of the spring semester, usually early May.

JDE does not expire at the end of the academic year; it rolls over continuously.

Inactive students may lose funds if not enrolled in classes for three consecutive semesters.

On your JacksCard you will be able to see Dining Dollars and JacksDebit Express balances as well as current Meal Plan balances.

iPhone:

1. On your iPhone, open the Apple Wallet app
2. Choose your JacksCard. You will see up to three account balances on the front of the ID
3. If you want to see any other balances or your student ID number, tap “…” in the top right corner
4. If you added your JacksCard to your Apple Watch, you can see account balances in the Apple Watch app or in your Apple Wallet and Apple Pay on your Apple Watch

Android
To view your JacksCard:

• Open the NAUgo app on your device
• Select “View/Add JacksCard”
• If you have a provisioned JacksCard on the device, you will can tap “View JacksCard”
  View your balances

JDE refunds are only granted if the student is graduating or withdrawing from the university and the account balance is greater than $25.

Please email the JacksCard Office at JacksCard@nau.edu to request your JDE refund.

iPhone: On iPhone 6s or later, using Express Mode, a power reserve is available for up to five hours after the device’s battery needs to be charged.

Android: Android phones do not have a power reserve feature. If your phone has a dead battery, you will not be able to use your JacksCard.

iPhone: No need to login or navigate the the JacksCard to successfully scan. Tap and go effortlessly with Express Mode. Use your iPhone or Apple Watch wallet without passcode, Face ID, or fingerprint.

Android: You do not need to unlock your phone or navigate to the JacksCard, but the screen must be awake to use your JacksCard.  Simply wake the screen and place the middle of your phone towards the top of the reader to scan.

If the reader beeps when you touch the card, please contact Campus Living at 928-523-3978 because the issue could be your assigned access is not working properly.

If the reader does not beep when swiped, come to the JacksCard Office so we can determine why your card is not working properly.

For issues with the Duo app, call the Student Technology Center at 928-523-3335.

They can assist with reseting the Duo app.

For security reasons, there can only be one active JacksCard in your possession.

You can have a JacksCard on your phone (and Apple Watch where applicable) or a physical JacksCard.

If you get a new device, you can transfer your JacksCard to your new device. You will need to “Unlink” your JacksCard from your original device before it can be added to your new device.

1. Visit the NAU OneCard tool
2. Select “Manage Campus ID” on the top right of the screen
3. Select “Manage your mobile ID pass”
4. Select the radio button next to your ID and tap “Manage”
5. Under the “Pass State Action” dropdown, select “Unlink Pass” and tap “Update”

Once your card is “Unlinked”, you can then go back to NAUgo, tap “Add/View JacksCard, and add your JacksCard to your new device.

If your device is lost or stolen, use the same “Mobile ID” page to “Unlink” your JacksCard. You can also reach out to the JacksCard Office and we can remotely freeze your JacksCard.
Email: JacksCard@nau.edu
Phone: 928-523-1905
Visit: JacksCard Office

Similar to many mobile applications, the only way for NAUgo to retain your personal information on your device is for you to stay signed in to the app. When you actively sign out, any personal information and credentials need to be suspended in order to keep your device secure.

Every time you actively log out of the NAUgo app, the NAU system must suspend your card. That is why you keep getting suspension emails.

To resume using your pass after it has been suspended, you will need to “Unlink” your JacksCard from your device and re-add it.

1. Visit the NAU OneCard tool
2. Select “Manage Campus ID” on the top right of the screen
3. Select “Manage your mobile ID pass”
4. Select the radio button next to your ID and tap “Manage”
5. Under the “Pass State Action” dropdown, select “Unlink Pass” and tap “Update”

Once your card is “Unlinked”, you can then go back to NAUgo, tap “Add/View JacksCard”, and add your JacksCard back on to your device.

In the future, to keep your JacksCard working seamlessly, do not actively sign out of NAUgo.

If you would like assistance with “Unlinking” and re-adding your JacksCard, please contact the JacksCard Office:
Email: JacksCard@nau.edu
Phone: 928-523-1905
Visit: JacksCard Office

The replacement fee for a lost or stolen plastic JacksCard is $30.

There is no cost for getting a new digital JacksCard added to your phone.

Most of the time, if your JacksCard won’t scan, it is because you are not logged into the NAUgo app. Open NAUgo and tap the “Add/View JacksCard” icon on the home screen. After you log in, tap to view your card.

If you can view it, you can use it!.

Residence Hall Access

• During Office Hours: Please visit the JacksCard office in the University Union to either address your issue or receive a temporary card.
• Outside Office Hours: For on-campus residents who need a replacement card outside of office hours, emergency temporary cards can be issued to you at the residence hall front desk until you can address the issue.

Meal Plan Access

• If you are unable to scan your JacksCard at a Campus Dining location, please provide the cashier with a Government issued ID and your Student ID number.

If you experience prolonged issues with your JacksCard, contact the JacksCard Office:
Email: JacksCard@nau.edu
Phone: 928-523-1905
Visit: JacksCard Office

You can add your JacksCard to one iPhone and one Apple Watch OR one Android device.

You cannot have a JacksCard on an Apple Watch that is paired with an Android phone.

At this time Android wearables are not supported and cannot be provisioned with a JacksCard.

NAU Affiliates may be eligible for a plastic JacksCard.

Please review our Eligibility Requirements for more details about NAU Affiliates.