New publisher training
Welcome, we are excited to have you join the EASI Web team! You are now a part of a specialized team within Information Technology Services at Northern Arizona University. Over the course of this training, you will learn more about who our team is and what we do, along with how you will play a role in improving NAU’s web presence. Your first assignment as part of this team is to complete this training in its entirety: click all links, take all of the training in the sub-categories, and bookmark items in your browser. We always encourage questions, so if you need clarification on anything, don’t hesitate to ask.
Getting settled in
- Log into your computer and take a few minutes to download the following:
- Chrome for Firefox (set as default browser)
- Cisco AnyConnect VPN (download, then connect to it using your NAU credentials)
- Music player of your choice (Spotify, Apple music, etc.)
- Change your desktop background to something that represents you
- After getting settled in, take a few minutes to introduce yourself to the pubs you did not meet in the interview process
- Complete the HR Training courses (sent to you via email after all your paperwork is complete)
Introduction to EASI Web
An introduction to our team that establishes who we are, what we do, who we serve, and what we strive for; overall, our role within the University.
Terminology
A list of common terminology that you will hear and use often, covering both terms specific to our team’s work and web knowledge in general.
Roles and Responsibilities
Identifying the roles and responsibilities of members within our team.
Interaction with clients
Introducing the various methods we use to communicate with our clients: email, phone, and in-person.
Microsoft Teams
Downloading, connecting to, and using Teams, the messaging system that our team uses to communicate with each other.
ServiceNow training
Logging into and managing ServiceNow (SNOW), our team’s ticketing system where we track our work.
Frequently Asked Questions
A compiled list of common ticket questions we receive that you should familiarize yourself with in order to reduce clients’ wait times.
EASI Web WordPress training
Since you will use WordPress daily at this job, it is important to know how to manage and assist clients with it. This WordPress training consists of: (1) taking the training that clients must successfully complete in order to obtain access to their site and (2) learning advanced skills within WordPress, such as how to build menus, forms, tables, along with troubleshooting skills.
Learning HTML and Basic CSS
Courses that will introduce you to the basics of the HTML and CSS code languages.
Open lab training
Training and processes that detail your role within our open lab (“workshop”) training sessions.
Siteimprove training
An introduction to and training on Siteimprove, a tool that we use to actively improve NAU’s web presence.
LinkedIn Learning
A complete list of LinkedIn Learning training videos pertaining to this team, which will provide additional context on systems we use and be used for professional development. Ask before completing any of these videos so that you can know which ones are appropriate to complete at this phase of your training.