LinkedIn Learning

LinkedIn Learning is a third-party site that we use for training and professional development. You will be directed to complete courses in it during WordPress training or when you have finished all of your tasks for the day.

Logging in

Follow these steps to login to LinkedIn Learning:

1. Go to nau.edu/lynda
2. Sign in using your NAU credentials
3. Navigate to the course

Courses

Take the following courses, when instructed to do so, in this order:

1. Excel (2 hours, 8 minutes)
   • Effectively using Excel and Google Sheets are crucial skills for mastering the various ways that our team maintains records and tracks testing documentation. This course is designed to introduce and provide a deeper knowledge of Excel, including organizing data, performing functions, and managing multiple sheets.
2. Delivering bad news to a client (48 minutes)
   • Although Tier 1 Pubs are not expected to deliver bad news to clients frequently, it is important to know how to communicate information to a client that has the potential to upset or surprise them. This course emphasizes how you should approach situations like these from a customer service point of view.
3. Writing emails (1 hour, 13 minutes)
   • Crafting emails is one of the most important parts of a Pubs job, no matter which tier you are a part of. This course provides guidance on how to craft clear and effective email messages.
   • Note: take the quiz at the end of the course and send a screenshot of your results to a Tier 2 or 3 member.
4. Business leadership tutorials (2 hours, 51 minutes)
   • Knowledge of how to lead within the scope of your job and how to work well with others will be important skills for this job and for future jobs you will have. This course covers topics from communication to collaboration that will enhance your leadership skills in the workplace and in life.