Student Affairs Strategic Initiatives
Virtual Visit Request info Apply
MENUMENU
  • Assessment Services
    • About Assessment Services
    • Best practices
      • Student surveys and incentives
      • Student groups
      • Survey questions and implementation
    • Student learning and development outcomes
  • Business Process Improvement Services
    • About Business Process Improvement Services
    • Best practices
      • Interacting with ITS
      • Project management basics
      • Process design, evaluation, and improvement
    • Frequently asked questions
  • Communication and Design Services
    • About Communication and Design Services
    • Best practices
      • Choosing your communication channels
      • Graphic design and accessibility
      • University branding guidelines
      • University language and style guidelines
      • Social media
    • Frequently asked questions
  • About
    • Get us involved
    • Meet the team
    • Frequently asked questions
    • Committees
    • Glossary of terms
    • Strategic Initiatives team projects
    • Register a compliment
  • IN
  • Student Affairs Strategic Initiatives
  • Frequently asked questions

Contact Student Affairs Strategic Initiatives

Call:
SASI@nau.edu

More resources

  • Project request form
  • Meet the team
  • Register a compliment

Business process FAQ

You may have questions about our business process work. Explore here for frequently asked questions or email us at SASI@nau.edu with your specific question.

Frequently asked questions

How can I get training on Salesforce or other tools? Accordion Closed

If you are a member of the Student Affairs division, please reach out to the contacts listed for each application, or connect with SASI directly:

Salesforce

  • JJ Boggs
  • Joey Ruiz
  • Laurie Jordon
  • Traci Gleason

Civitas

  • David Borsheim

PeopleSoft

  • April Cook

Excel

  • Ed Price
  • April Cook

Enterprise Reports

  • Ed Price

The tool or software I’m using is not working. What do I do? Accordion Closed

Please submit a ServiceNow incident ticket. In the ticket, describe the problem in detail and include screenshots as applicable.

Why do I need to submit projects six months or more ahead of their due date? Accordion Closed

Any project involving ITS moves forward on a priority basis. Upon submittal for completion, your project will be analyzed by the Strategic Project Review and Resource Committee (SPRRC), which allocates resources and determines prioritization for each project. Early submittal ensures your project will be done on time.

Our project needs to be done ASAP. How can we accomplish this? Accordion Closed

1.) Submit the request with as much detail as possible.

2.) Contact us and let us know it’s urgent. We will schedule a meeting with your project team to discuss next steps.

Can I work with ITS directly on my project? Accordion Closed

Certain projects that involve ITS may not need to go thorough formal SPRRC review. Examples include:

  • the Express Process with the OnBase team
  • creating and modifying reports in Business Objects with the Enterprise Reporting Team

ITS determines if the scope of your project merits formal review. It is recommended your team plan six or more months in advance to ensure internal deadlines are met.

How can I get a status update on a project I submitted? Accordion Closed

If working directly with Student Affairs, you will receive regular project updates. Otherwise, status updates are communicated monthly to the division vice presidents.