Business process FAQ

If you are a member of the Student Affairs division, please reach out to the contacts listed for each application, or connect with SASI directly:

Salesforce

• JJ Boggs
• Joey Ruiz
• Laurie Jordon
• Traci Gleason

Civitas

• David Borsheim

PeopleSoft

• April Cook

Excel

• Ed Price
• April Cook

Enterprise Reports

• Ed Price

Please submit a ServiceNow incident ticket. In the ticket, describe the problem in detail and include screenshots as applicable.

Any project involving ITS moves forward on a priority basis. Upon submittal for completion, your project will be analyzed by the Strategic Project Review and Resource Committee (SPRRC), which allocates resources and determines prioritization for each project. Early submittal ensures your project will be done on time.

1.) Submit the request with as much detail as possible.

2.) Contact us and let us know it’s urgent. We will schedule a meeting with your project team to discuss next steps.

Certain projects that involve ITS may not need to go thorough formal SPRRC review. Examples include:

• the Express Process with the OnBase team
• creating and modifying reports in Business Objects with the Enterprise Reporting Team

ITS determines if the scope of your project merits formal review. It is recommended your team plan six or more months in advance to ensure internal deadlines are met.

If working directly with Student Affairs, you will receive regular project updates. Otherwise, status updates are communicated monthly to the division vice presidents.