Hire Xpress Frequently Asked Questions
How do I gain access to HireXpress? Accordion Closed
Who should sign up for training? Accordion Closed
What if our employee is out of state? Accordion Closed
What if the employee does not have an email account? Accordion Closed
After the new hire packet is completed and I’ve completed the I-9, does the employee automatically receive access to systems? Accordion Closed
Will students attending NAU appear in PeopleSoft when I enter their name into the search? Accordion Closed
Will the search let me know if the employee has worked in the past six months? Accordion Closed
If my search brings up an employee with a Social Security number that is all ‘9’s, and a date of birth that matches the new employee’s will the system automatically update the Social Security number correctly when I click the ‘Create Packet’ button? Accordion Closed
If I type in the incorrect information in the search page, what should I do? Accordion Closed
Incorrect SSN: No action is required. The employee will be asked to enter his/her SSN in the process and it will correct the SSN when the packet is complete and returned to LOUIE. Because the employee’s default password contains the last 4 digits of his/her SSN, the employee may have difficulty logging in. Refer them to HR for assistance.
Incorrect Date of Birth: No action required. When the employee enters his/her correct date of birth, and completes the packet, LOUIE will be updated with the correct date of birth.
Incorrect email address: Contact HR to change the email address so that the employee will receive the “Welcome to NAU” email that contains the information he/she will need to log into the online hiring packet.
Misspelled name: No action required. When the employee enters his/her correct name, and completes the packet, LOUIE will be updated with the correct name.
Incorrect department number: Contact HR.
Incorrect Safety Security Sensitive Status: No action required.