FAQ

We offer three types of meal plans for freshman living on campus. All plans come with two primary
components – Meals and Dining Dollars
• The Unlimited plan offers unlimited meals in the Hot Spot or The DüB, with Dining Dollars that
can be used at any dining location on campus.
• The most popular type of plans, though are the Weekly meal plans – offering a certain number of
meals (10, 14, or 19) every week that can be used at almost all dining locations on campus. The
meals for these plans reset weekly every Sunday morning around 3am.
• Blended Plans provide either 5 or 7 guaranteed meals each week plus a block of meals which
are available once the weekly meals are used.
• New this year, The Commuter Trio Meal Plan. This plan includes Campus Dining Meals, Dining
Dollars, and weekly Hello Fresh deliveries, specifically designed for NAU students living offcampus.

Having a meal plan means you’ll always have access to fresh, healthy food on campus with no worry or
fuss – you never have to worry about carrying cash. Northern Arizona University’s dining program is
recognized as one of the best in the nation. With more than 20 dining locations on campus, the meal
plan provides unparalleled flexibility and access to incredibly diverse menus. Ease and convenience is
taken to the next level with mobile ordering and robot delivery through the Starship app. NAU requires
all freshmen living on campus to choose from the Unlimited, Weekly or Blended meal plans.

• The Unlimited plan offers unlimited meals within our resident dining locations, the Hot Spot and
The DüB. These two locations are “all-you-care-to-eat” dining options.
• The Weekly plans offer the flexibility to use your meals in both the resident dining locations as
well as most of the retail locations across campus with the use of Transfer Specials.

These plans are a mix of the weekly and block meal plans. They provide either five or seven new meals
each week in addition to a larger block of meals that are available at any time. First-year resident students
may choose a Blended Meal plan, but traditional block meal plans are not available to first year students
living on campus.

The Commuter Trio meal plan is an exciting addition to meal plan options created exclusively NAU
students residing off campus that combines the convenience of Campus Dining meals and Dining Dollars
with weekly Hello Fresh deliveries providing you with the opportunity to explore your own culinary
creativity. In addition to 5 NAU Campus Dining meals each week and $300 Dining Dollars to spend
throughout the semester, the plan includes 12 weeks of Hello Fresh deliveries, each with 2 different
recipes, customized to your individual preferences. Each recipe comes complete with fresh ingredients for
two servings, that’s four servings in each box!

Block plans are another type of meal plan that is offered to upperclassmen and commuter students.
Block plans work the same way as the traditional weekly plans but instead of meals by the week, Block
plans distribute a certain number of meals for the entire semester.

We offer “all-you-care-to-eat” dining in our two large resident dining locations or “dining halls” on
campus. They each feature several different restaurant-style service platforms where you can choose
anything from international cuisine, to BBQ and fresh-smoked meats, deli, pasta, or purely plant-based
foods. Just one meal swipe allows you access to foods from all of the platforms, you can stay as long as
you want and eat as much as you want.

The majority of our retail dining locations feature “Transfer Specials” that allow you to use a meal swipe
to pay for a combination of retail offerings, similar to a “combo meal”. Each location has different menu
options listed, you can also view them on the Campus Dining website or NAUgo. Transfer Specials can be
used for meals on “Weekly” plans and “Block” plans, but they are NOT available with the Unlimited plan.

Dining Dollars are included with every meal plan, as a supplement to your meals. They provide a tax-free
declining balance spending account attached to your meal plan that you use just like a debit card.
When can I access my Dining Dollars?
Dining Dollars are disbursed at the beginning of each semester once your meal plan payment is
received. Remaining Dining Dollar balances will carry over from the fall to the spring semester,
but they must be used by the last day of the spring semester at which time they do expire.
Why are Dining Dollars better than cash?
Dining Dollars afford you discounts in some locations and save you over 10% in sales tax on all
purchases.
Where can I use Dining Dollars?
Dining Dollars can be used at all Campus Dining locations, including campus markets and 1899.
What if I run out of Dining Dollars?
Easily add more Dining Dollars to your Jacks Card online through the Jacks Card website or in the
NAUgo app. You can also add dining dollars in person at the Campus Dining Meal Plan Office
across from the Jacks Card office in the University Union.

There are about 25 locations across campus where you can use weekly and block meals. The best value
to use your meals is in the Hot Spot and The DüB. If you have one of the Weekly plans, you can also use
your meals at the majority of retail locations across campus with the use of a Transfer Special. Go to
nau.edu/dining for a list of all the locations or check them out on the NAUgo app.

If you do happen to use up all your meals in your Weekly plan before Sunday, you can use your Dining
Dollars to get into one of the resident dining locations or use them for any combination of offerings at
any of our retail locations on campus. These locations also accept cash, credit and debit.

Weekly plans offer a limited number of rollover meals. The 10 MPW plan allows for up to one unused
meal to be carried over to the next week. The 14 MPW plan allows for up to two remaining meals to be
carried over and the 19 MPW plan allows for up to three meals to be carried over to the next week.

You can change your plan via your student LOUIE account anytime over the summer. Once the semester
starts, you have the first 2 weeks to test out the plan and see if it will work for you. If you need to change
it during these 2 weeks, stop by the Meal Plan Office in the University Union and we’ll be happy to assist
you. Changes or cancellations are not allowed beyond the first two weeks of the semester.

There are vegan and vegetarian menu items available at virtually all dining locations across campus. The
new Lemon Grass Plant Forward Kitchen features a variety of plant-based proteins daily. But, the best
variety of plant-based menus can be found in the Hot Spot and The DüB. Both of these locations offer a
variety of both vegan and vegetarian dishes every day, with the ability to customize to your liking. There
are icons on menus which denote if an item is vegetarian or vegan, these can also be found in the NAUgo
app, and a Plant-Based Guide to dining on campus is available online at nau.edu/dining.

We have a robust program around food allergies and special dietary needs. The Hot Spot and The DüB
both feature a platform called Simple Servings which menus only “allergy-friendly” recipes that exclude
ingredients with milk, eggs, wheat, soy beans, shellfish, peanuts, treenuts, or gluten (fin fish is sometimes
served). Food allergens are also identified on menus and in the NAUgo app so you can plan your meals if
you are looking to avoid specific types of foods. We also offer dining tours with our registered dietitian to
help you navigate your choices.

NAU students who are living off campus are eligible to sign up for this meal plan. Students who reside on
campus (which includes American Campus Communities properties located on campus) are not eligible
for this plan.
What does the Hello Fresh voucher include?
The voucher provides 12 weeks of Hello Fresh deliveries, each with 2 different recipes,
customized to your individual preferences. Each recipe comes complete with fresh ingredients
for two servings, for a total of four servings in each box.
Can I customize my Hello Fresh plan?
Yes, you can customize your recipes based on your individual preferences and you are even able
to select specific Hello Fresh recipes if you want.
Is the meal plan refundable?
No, the Commuter Trio meal plan is not refundable. The meals and dining dollars portion of the
plan are subject to the standard terms and conditions for all NAU Campus Dining meal plans. In
case of cancellation of the meal plan, the Hello Fresh portion cannot be canceled, nor pro-rated.
What if I want to pause the Hello Fresh portion of my plan?
Hello Fresh allows you to pause your plan if you would like to take a break from, or delay your
deliveries. Your Hello Fresh plan does not expire and it can be maintained from anywhere.
How do I pay for my Commuter Trio meal plan, & how much does it cost?
Your NAU student account will be charged for the full meal plan (which includes the Hello Fresh
program). The cost of the full meal plan is $2030. Payments are made to the Student and
Departmental Account Services offices.