Digital JacksCard Eligibility Requirements

• Students
  • At this time, only enrolled (current or future semesters) Flagstaff campus students using a compatible device are eligible for the Digital JacksCard.
  • If you are unsure if you are an enrolled student, please check your current enrollment in Louie.
  • Continuing students are welcome to add their JacksCard at any time.
  • Accepted students starting in the fall semester must wait until after July 1st to add their JacksCard.
• Faculty/Staff
  • Only full-time faculty or staff on the Flagstaff Mountain Campus are eligible for a digital JacksCard.

iPhone:  You must have an iPhone 6s or newer to add the JacksCard to your Apple Wallet.  Review this article on identifying your iPhone model.
Android Phone:  You must have an Android phone running Android 8 or later WITH a mobile pay feature to add the JacksCard to your phone.  “Pay as you go” phones are not eligible.

iPhone:  Ensure your iPhone has the most up-to-date operating system. Check for updates in your phone settings.  How to check for updated iOS.
Android Phone:  Be sure you are completely up-to-date on your Android software.  How to check for updated Android version.

Install the latest version of the NAUgo app from the Apple App Store or Google Play Store.

For both iPhone and Android phones, you must have a passcode to unlock your phone in order to add your JacksCard.

In order for you to successfully add a JacksCard to your phone, it is necessary to be enrolled in two-step verification (Duo).  For instructions, visit our Enrolling in Duo KB Article.

Submit a photo to the JacksCard office following the photo guidelines.  To view a list of the photo guidelines with visual examples and instructions on how to submit/update your photo, please see our Photo Submission KB Article.