Complaint
This process was established to comply with the Americans with Disabilities Act (“ADA”) Section 504 mandate to “provide for prompt and equitable resolution of complaints alleging any action that would be prohibited.” If a student does not agree with an approved accommodation, or has been denied accommodation(s), the student may file a complaint through the Disability Resources Complaint Process. A faculty or staff member who does not agree with an accommodation approved for a student may also utilize the Disability Resources Complaint Process. A faculty or staff-initiated complaint cannot delay the implementation of an accommodation which Disability Resources believes to be in compliance with ADA – Section 504.
Any individual who requires an accommodation may participate in the Disability Resources Complaint Process by contacting Disability Resources or the Equity and Access Office for assistance. The contact information for both offices is shown at the bottom of this screen.
Step 1.
If informal discussions with university personnel have not resolved the issue, the individual shall submit a written or recorded complaint to the Director of Disability Resources or their designee (the “Director”) within ten (10) working days of the event(s) that triggered the complaint.
Step 2.
The Director shall meet with the individual within seven (7) working days of the receipt of the complaint.
Step 3.
If Step 2 does not resolve the complaint, then the Director will forward the written complaint within three (3) working days of the Step 2 meeting to the Associate Vice President, Equity and Access Office or their designee (the “EAO AVP”).
Step 4.
Within five (5) working days of receiving the official complaint, the EAO AVP will appoint an ad hoc appeal panel to review the complaint. This appeal panel will be chaired by the EAO AVP or their designee. The review will proceed promptly and be completed within fifteen working (15) days.
If the appeal panel is not able to complete the review within fifteen (15) days, then the chair of the appeal panel will so notify the university’s Chief Human Resources Officer or their designee (the “CHRO”) and the parties to the complaint on or before the fifteenth (15) working day and include in the notice a time frame for completion of the investigation.
During this step of the Disability Resources Complaint Process, the EAO AVP may also work with the parties to explore a mutually agreeable resolution of the complaint and may dismiss the panel if a resolution is reached. The mutually agreeable resolution will be documented with a letter from the EAO AVP and sent to the complainant and the Director.
Step 5.
Within five (5) working days following the conclusion of the review, the chair of the appeal panel will provide its recommendation(s) to the Provost or appropriate Vice President or their designee.
Step 6.
Within ten (10) working days of the receipt of the recommendation(s) from the appeal panel, the Provost/VP will make a decision regarding the complaint and will send the written notice of the decision to the complainant, the Director and the chair of the appeal panel.
Contact Information
Disability Resources
Disability Resources
P.O. Box 5633
Flagstaff, AZ 86011-5633
Health and Learning Center (Building 25), Room 2050
Associate Vice President, Equity and Access Office
P.O. Box 4083
Flagstaff, AZ 86011-4083
Old Main (Building 10), Room 111