Online and community campus tutoring
Access tutoring at home or on the go
All Academic Success Center tutoring is now available online! To schedule an appointment, click on the yellow “Schedule Online” button on the right side of this page. After scheduling, you can find the online tutoring rooms on our Individual Tutoring page. If you have any questions about what other services are available to online and community campus students, please reach out by emailing firstname.lastname@example.org or calling 928-523-7391.
Frequently asked questions
I am an Extended Campus student, can I use online tutoring? Accordion Closed
Yes! Online Tutoring is open to all NAU students including Online students, Flagstaff Mountain students and Extended Campus students. You can access NAU Online tutoring from anywhere you have internet access.
When I try to enter the tutoring portal it says “Not Found” and tells me I do not have permission to access the room. What should I do? Accordion Closed
This message is coming up because BbLearn is open. You cannot have BbLearn and the tutoring room open at the same time in the same browser. You will have to quit your browser, reopen it, and log back into to your MyNAU portal. You will then be allowed into the tutoring portal.
I need BbLearn open while I work with my tutor, what should I do? Accordion Closed
You can open BbLearn in a separate browser and it will work. Once you get into the tutoring portal, you can also talk to your tutor about other options to get into BbLearn while in the tutoring portal.
I want to schedule a time for online tutoring, but it is not on the schedule. Will I still be able to schedule that time? Accordion Closed
Our online tutoring hours are scheduled to show when our tutors will be available. For possible alternative support options, feel free to call the South ASC at 928-523-7391 and a team member will assist you in looking for additional resources.
I want to schedule an appointment for a time on the schedule. Does online tutoring fill up? When should I schedule it? Accordion Closed
We schedule appointments up to two weeks in advance. Appointments do fill up, so it is important you call as early as possible to ensure you are able to schedule the appointment time you want.
I need to cancel an appointment I scheduled. What should I do? Accordion Closed
To cancel a scheduled appointment call the South ASC at 928-523-7391. Cancellations must be made 24 hours in advance of the appointment, or it will be considered a missed appointment. After a second missed appointment, you will not be able to schedule another appointment without first meeting with ASC administrative staff.
Do I have to download any software to use online tutoring? Accordion Closed
Our online tutoring portal does require your internet browser have the most recent edition of Adobe Flash Player. This is free and only takes a few minutes to download. Our new online tutoring system no longer requires you to download special software.
It is after 8:00 p.m. and I have a technical question about getting into the Tutoring Room. Who can I call? Accordion Closed
I am in the online tutoring room and no one is here to help. What do I do? Accordion Closed
Make sure you are in the correct tutoring room at the appropriately scheduled time. If this is the case, please call the South ASC front desk for further assistance at 928-523-7391. Please also ensure your NAU email is open, as our tutor will try to contact you through NAU email if there are any technical difficulties.
I am an online graduate student and need writing support, are there any options available to me? Accordion Closed
The University Writing Commons will work with you at any stage of the writing process and offers online hours for statewide and online-only students. For more information and to schedule an appointment visit nau.edu/uwc.