928-523-3335
NAUOnline.Support@nau.eduList of A-Z support links
Beginning Summer 2023, NAU is moving to Canvas as its learning management system (LMS). You may log into Canvas at: canvas.nau.edu. For more information about the switch to Canvas, please visit the LMS Transition site.
Accessibility
Adaptive release
Assignments
Attendance
Achievements (badges)
Browser
Canvas Commons
- How to Access or Add NAU Content in Canvas Commons
- Importing the NAU Course Template from Canvas Commons
Canvas migration
- Canvas Implementation Information
- Choosing a Canvas Migration Pathway
- Bb Learn to Canvas Pre-Migration Guide
- Bb Learn to Canvas Self-Guided Migration
- Post Migration And Tool Comparison Guide
Communicating with students
- Emailing students outside of Canvas or before class begins (classlists)
- Classlists – Faculty Mailing Lists
- NAU Faculty 2 Student Outreach (F2S)
Content apps and integrations
- Canvas Apps and Integrations
- Zoom Integration in Canvas
- Ally in Bb Learn and Canvas
- Adding Kaltura Content Using Canvas
Course access and management
Content:
Access:
- Roles in Bb Learn and Canvas and How to Add Them
- Allowing Early Student Access to Canvas
- Accessing Un-enrolled Student Data in Canvas
- Canvas Roles and How to Add Them
- Canvas Access for Affiliates
- Granting Access to Students with an Incomplete
Combined Course Sections:
NAU Course Schedulers:
Clickers
iClicker Support
iClicker Knowledge Base
iClicker Support
Discussions
Google & G Suite apps
- Google FAQ for Faculty and Staff
- NAU G Suite Apps Overview
- Using G Suite Apps
- Google Services at NAU
- NAU Google Account Request for Faculty and Staff
- Requesting Google Groups at NAU
- Sign Into Multiple Google Accounts
- Create an Email Alias in Gmail
- Gmail Set-up on a Mobile Device
- NAU Gmail Setup Troubleshooting
Google Support
General Google Support
G Suite Learning Center
Google Calendar KB
Google Docs KB
Google Drive KB
Google Forms KB
Gmail KB
Google Groups KB
Google Hangouts Chat KB
Google Hangouts Meet KB
Google Keep and Tasks KB
Google Sheets KB
Google Sites KB
Google Slides KB
Google Guides for Switching from Microsoft
Google Outages
Grade center
- Downloading your Bb Learn Grade Center into an Excel Sheet
- Providing Extra Credit for Online Course Evaluation Responses
- Canvas vs. Bb Learn Grading
- Canvas Gradebook Overview
Graphics
Groups
MatLab and MathWorks
Mobile
Online course evaluations
- Current Evaluation System: CourseEvals
- Do All Courses Have Online Course Evaluations?
- Accessing Course Evaluation Reports for Faculty
- Online Course Evaluation Student Response Verification Emails
- Providing Extra Credit for Online Course Evaluation Responses
- Saving Course Evaluations as PDFs
Pedagogy and best practices
- Linked-In Courses: Higher Education Pedagogy
- Teaching and Learning Center
- Teaching Online@NAU
- Online teaching best practices
Plagiarism tools and academic integrity
Proctoring
- Add Honorlock Proctoring to a Test – Faculty
- Honorlock – Viewing Results – Faculty
- Honorlock FAQs for Students
Publisher content
External Support
Cengage Support
McGraw-Hill Support
Pearson Support
Requesting reserves and OER
Cline Library
Library collections and research content are integral to the learning environment at Northern Arizona University. In reviewing, adding, or canceling content, Cline Library focuses on materials to support academic curricula as well as student and faculty research interests.
- Email: librarians@nau.edu
- Phone: (928) 523-2173
- Requesting and adding e-Reserves to a Canvas class
- Adding e-Reserves PDF Documents to Your Course
- Setting up URLs for Library Provided Resources
- NAU: A Guide to Open Educational Resources (OER)
Rubrics
Support at NAU
Classroom Support
The Classroom Support team at NAU provides audio, visual, jacks card attendance readers, and collaborative technology in classrooms across campus and around the state. If faculty/staff have issues with their work/classroom machine, please refer to classroom support.
- Email: Classroom.Support@nau.edu
- Phone: (928) 523-3335
- Option #2
LMS Faculty Help Desk
The LMS Faculty Help Desk offers Blackboard and Ed-tech support for faculty and staff. This is the best option when you need immediate assistance or have a quick question:
- Email: LMS-Faculty-Help@nau.edu
- Phone: (928)523-3335
- Option #3
- Toll-Free: (866)802-5256
Information Technology Services (ITS)
The ITS Solution Center is the central point of contact for NAU faculty, staff, and affiliates requiring technical assistance and support with NAU software, hardware, network, and telephony.
- Submit a Service Ticket
- Email: ITS@nau.edu
- Phone: (928) 523-3335
- Option #4
- Toll-Free: (888) 520-7215
Student Technology Center (STC)
The STC provides 24×7 support during the fall and spring semester, extended hours are offered in-person at the STC@Cline service point for all NAU students. Student support services include LOUIE, myNAU, Gmail, password assistance, Blackboard, Software, Wi-fi, LinkedIn Learning, security concerns, computer labs, jacksprint, and Office 365.
- Email: ask-stc@nau.edu
- Phone: (928) 523-9294
- Toll-Free: (888) 520-7215
System status and outages
- How to Sign Up for NAU Safe Alerts
- System Status Links for NAU ITS, Publishers, and Educational Tech
- Subscribe to ITS Service Outage Notifications
Tests, surveys, and pools
- Moving Tests, Surveys, and Pools from one Course to Another
- Clearing or Ignoring a Test Submission
- Disabling Force Completion
- Submitting an In-Progress Test Attempt in Bb Learn
- Accessing Test Logs in Bb Learn
Test assistance
- Scorer – Test Grading System (Scantron replacement)
- Remark Software for Paper Testing
Video: Kaltura
- Cline Library One Button Recording Studio
- What is Kaltura?
- What are the Kaltura Terms of Use?
- Does Kaltura Have Captioning and Accessibility?
- What Type of Media, Files, and File Sizes can be used with Kaltura?
- Adding and creating Kaltura media using Kaltura Capture
- Who has Access to Video in Kaltura?
- How do I use the Kaltura CaptureSpace Desktop Recorder to Create Media?
- How to Use Kaltura to Increase Student Engagement in Canvas
- NAU Mediaspace
Kaltura Support
Kaltura System Status
Kaltura Customer Support
Web subscriptions
NAU offers access to leading higher education memberships and subscription resources at no cost to Lumberjack faculty, staff, and students:
- Udemy
- GrantForward
- Qualtrics
- Handshake
- YouVisit
- Starrez
- Campus Labs Engage with True Blue Connects
- bioRAFT
- Kognito